Customer Service Sales

* ******** ** **** 2-603-***-****

Goffstown, NH *3045 *************@*****.***

Randy Long

Objective To obtain a position maximizing my strong sales, managerial, customer

service, technical and troubleshooting skills.

Experience 09/2014–Present Milly's Tavern Manchester, NH

Server/Bar Tender

Provide excellent customer service and consistently up-sell to maximize

company and personal profit.

01/2014–07/2014 Hosted Telecom Solutions Reading, MA

Account Executive

Maintain and build existing relationships for Hosted and PBX Based phone

systems, cloud storage and collocation services.

03/2012–12/2013 Assured Computing Technologies Bedford, NH

Sr. Account Manager

Proven Point of Sale and Digital Signage Consultant for several New

England area establishments.

Well versed in Windows and Apple to include15 different Point of Sale

software’s and all hardware associated with a complete POS solution.

Using cold calling, lead generator software, CRM, and Accounting

programs to create and monitor quotes, invoices and record daily sales notes.

Number one Account Manager in the company since my second month

with ACT

I personally contributed to the team with over 270,000 in new accounts in

2013.

11/2010–01/2012 PCS Mobile Solutions Sarasota, FL

Sprint Preferred Retail Store Manager

Promoted from Sales Representative to Store Manager in 3 months.

Consistently achieved a top 5 Overall performance out of 20+ Stores

Was recognized as being the overall #1 store within PCSMS several

months.

Selling with integrity and using the Sprint model are of the utmost

importance and key to my teams’ success.

The main focus on the sales floor is New Accounts, TEP, features, and

Accessories. We drove quota attainments with out-bound calls and by

prospecting local business for both CL and IL accounts.

Holding Sales Reps and my Service Techs accountable for individual

results has been an important focus. As a result, the store has produced Top

Reps within the company as well as the top performing service

technician.Audit compliance had been a very strong and successful focus of

my team as we have scored a 94% and 90% on our last 2 Audits.

I recruited, hired, and trained multiple top performing employees.

10/2009–11/2010 20/20 Companies Sarasota, FL

Verizon FIOS Salesman

Responsible to maintain Verizon values and personal quota attainments

Perform at a high level of customer satisfaction.

Top 5 rep in Florida in total sales from my first month thru my departure.

Ran market wide conference calls when my GM was not able.

10/2008–09/2009 Consolidated Communications Inc. Pittsburgh, PA

Residential Install Technician

Install all cable services (voice, TV, and internet) as a sub-contractor for

Consolidated Communications Inc.

Daily upkeep of company truck, inventory and tools.

Maintain high standard of Customer Service skills, with multiple customer

compliments on file.

12/2007-10/2008 Cardinal Health Pittsburgh, PA

WPAHS Pyxis Supply Temporary Resource

Apply software security patches and version upgrades.

Assist in training and customer support by demonstrating a comprehensive

understanding of the Pyxis Supply Station version 8.0, functionality and

WPAHS go-live protocol.

Oversee server activity and report anything that needs attention,

Act as first line of defense and data source for Field Service Tech. on site.

Preventative Maintenance check and documentation of all equipment.

02/2007–07/2007 Advanced Communications Inc. Pittsburgh, PA

Residential Install Technician

Installed all cable services (voice, TV, and internet) as a sub-contractor for

Comcast

Daily upkeep of company truck, inventory and tools.

Member of the trouble call team.

01/2002–02/2007 K&L Gates LLP Pittsburgh, PA

Conflicts Processing Specialist

Worked in a team lead role processing conflicts searches and analyzing

memorandums submitted from over 1,400 in a worldwide law firm.

Assisted in the testing, conversion, and training of Elite Enterprise 3.4 as

well as the large K&L and Gates merger.

2007-2009 ITT Tech. Pittsburgh, PA

Education 1990-1994 Merrimack High School Merrimack, NH

Windows 8, 7, Vista, XP, Microsoft Office, Microsoft Accounting,

Microsoft CRM. Apple IOS, Android, Aldelo POS, CRE, RPE, Microsoft

Computer RMS, NCR Silver, Shop Keep, Store Tender, RQ4, Ambur

Skills/Software Sprint S&R Certified Technician, SNAP, ISC, Retail IQ, SLATE, Sales

Knowledge force, Connectwise.

Open C-is, Lawson, Elite Legal Billing and the Elite Conflict Database.

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