Customer Service Sales

Jacob Pena

**** ***** ****** • Mission, Texas ***72 • 956-***-**** • ************@*****.***

EDUCATION

High school diploma, 2 years of college present

South Texas College

AREAS OF EFFECTIVENESS

SALES, REPAIRS, COMMUNICATION, AND QUICK LEARNER IN DIFFERENT DEPARTMENTS

ORGANIZATION/ PLANNING

• Completed transactions, kept trust and precision for members based on needs for their accounts

• Conducted withdrawals, deposits, transfers, completed forms, made copies, faxed documents and held

proficient customer service

• Organized paperwork, entered data and worked reception area temporarily, taking on roles with

flexibility throughout the credit union for teamwork and better service

• Coordinated with McAllen Chamber of Commerce to setup sit down events and socials on a weekly

basis with local business discussing issues by planning out events

COMMUNICATION SKILLS

• Communicated effectively with customers and employees by being passionate, friendly, helpful and real

• Attend customers with guidance, advice, and purchasing one or more items

• Establishing radio segments to inform student population and public on local events

• Making connections with clients to acquire promotion for the magazine

EMPLOYMENT HISTORY

Personal Service Clerk Employee July 2014-present

McAllen Postal Service, McAllen, Texas

Detailer (Interior/Exterior) July 2013-2014

Volvo Trucking Company, Pharr, Texas

Sales/Customer Service July 2012

2013 Wal Mart, Cashier, Mission, Texas

Sales/Customer Service July 2010-2012

ACTIVITIES

Volunteering Boys and Girls Club (Baseball Coach February 2011 May

2011

Substitute Teaching and Certified June 2012 – July

2012 training and teaching MCISD August 2012 – May

2013

Participated in Various Church Plays, Drama, Etc. 2007 –

Present

Sports including Football, Baseball, Track, Cross Country, Basketball, and Soccer August 2005 – May

2010

Referee and Umpired Football and Baseball August 2013 – May

2014

SKILLS

Computer skills: Proficient in MS Word, PowerPoint, Excel, and Internet Explorer

Miscellaneous skills: communication skills, Editor experience, customer service, teamwork, taking on

leadership roles, making wise decisions and promotion skill

Persision

Easy to teach and learn, mainly by visualizing how its done

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