Customer Service Manager

Jennifer Dolhenty

Customer Service

San Diego, CA

***********@*****.*** - 413-***-****

Dear Hiring Manager,

It is with great enthusiasm that I submit my application for the advertised position. As a Customer Service

professional with over 10 years of experience, I believe that I have a broad skill set that will complement your

organization.

As you will see in the attached resume, I have built my career in various industries and types of companies,

small and large to include managing a 348 unit apartment complex. Although I have always worked under the

umbrella of customer service I have had to wear many hats such as admin, data entry, problem solver, service

provider, coordinator, manager, etc. I thoroughly enjoy the variety and thrive in a challenging environment.

In addition to being flexible, I have a particular eye for detail and knack for clear communication as well. In

my current position, I make sure I go above and beyond to ensure the positive and safe experience of all my

clients. When filling out a client chart I document everything from the exact products I used, any skin conditions

I observed, my product recommendations, to home care instructions. This way, if they were to ever come back

and see another esthetician that esthetician could pick up their chart and know exactly where to go and what's

been done. I also follow up personally with each and every client I see. Is it in my job description? No. Do

they appreciate it and is it excellent customer service? Yes. I believe that I could benefit your organization by

bringing this exact level of dedication to every task.

In closing, I would just like to say that I am thrilled with the possibility of being involved with your organization

and I would love the opportunity to meet with you in person to discuss me joining your team. Thank you again

for your time, I appreciate the consideration, and I look forward to hearing from you.

Warmest Regards,

Jennifer Dolhenty

WORK EXPERIENCE

Esthetician/Front Desk

Re3 Salon and Spa - San Diego, CA - 2014 to Present

Multi-line phone system, appointment setting, making deposits exceeding $1,000, balancing a cash

drawer, collecting payments, filing, marketing, retail sales, customer service, building clientele, client chart

documentation, facial services, waxing services, chemical peels, microdermabrasion, product knowledge

Wine Broker

Montesquieu - San Diego, CA - 2014 to Present

Telesales, overcoming objections, processing orders, collecting payments, customer follow up, building

rapport, meeting goals, self-motivation, product knowledge

Esthetician

Massasge Envy - Santee, CA - 2014 to 2014

Facials, customer service, building clientele, retail sales, client chart documentation, filing, product knowledge

Playroom Manager

Urban Active - Omaha, NE - 2011 to 2012

Scheduling, hiring employees, terminating employees, inventory, supply ordering, incident documentation,

team building, child care, guest check in, leadership

Barber

Tyndall Air - Panama City, FL - 2007 to 2010

Collecting payments, making deposits exceeding $1,000, building clientele, balancing cash drawer, customer

service, hair services

Cosmetologist

Main St. Hair Design - Amherst, MA - 2006 to 2006

Appointment setting, multi-line phone system, making deposits exceeding $1,000, collecting payments,

balancing a cash drawer, marketing, retail sales, customer service, building clientele, hair services, waxing

services, product knowledge

Receptionist/Administrative Assistant

Greenfield Eye and Laser Center - Greenfield, MA - 2004 to 2005

Multi-line phone system, appointment setting, filing, collecting payments, verifying insurance, customer service

Property Manager

Farmstead Apartments - Mesa, AZ - 2002 to 2004

Overseeing 348 units, supervised 8 employees, collecting rent, making deposits exceeding $50,000, filing legal

notices, evictions, Coordinating move-ins and move-outs, maintaining high occupancy, conducting background

checks, credit checks, knowledge of fair housing laws, leasing apartments, completing paperwork, scheduling

EDUCATION

Licence in Esthetics

Marinello School of Beauty - El Cajon, CA

2013 to 2013

License in Cosmetology

Chameleons School of Hair Design - Northampton, MA

2005 to 2006

Associates in Liberal Arts

Greenfield Community College - El Cajon, CA

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