Customer Service Medical

Jennifer Black

**** *******

San Diego, CA *****

Cell: 559-***-****

*****.**********@*****.***

Objective: To obtain a healthcare position where I can use my skills to benefit the

Company.

Skills:

● Microsoft Word ● Microsoft Excel

● Microsoft PowerPoint ● Medical Manager

● QuickBooks ● Typing 50 WPM

● HIPAA ● ICD-9/CPT4 Coding

● Vitals/Charting ● Medical Terminology

● CPR Certified ● Ten Key by Touch

Professional Experience:

Nisbett Beebe Fresno, CA 8/27/12-current

Office assistant

Duties: answering phones; Outlook; Word; Excel; scanning and copying; and all basic office

procedures.

Self-employed Clovis, CA 1/1/2008-current

Housecleaning

Duties: deep cleaning, groceries, laundry, and supplied all necessities.

Pathology Associates Clovis, CA 9/09-8/12

Lab Assistant I

Duties- Accessioning cytology and surgical specimens; handled multi-phone lines; data entry; (EMR)

electronic medical records; dispatching to couriers for specimen pick up; conduct chemical analysis of

body fluids such as, blood or urine; stain slides to locate abnormalities, set up, maintain, calibrate,

clean, and test sterility of medical laboratory abnormalities; sent to our cytotechs and pathologist to

analyze and detect abnormalities and diseases; prepare standard volumetric solutions or reagents to

be combined with samples following standardized formulas or experimental procedures.

IRS Fresno, CA 1/08-3/09

Data Transcriber

Duties- General Data Entry of tax returns; had quota of 25 submissions per hour; accurately made

quota for duration of the assignment.

Rest Easy Medical Fresno, CA 7/07-8/07

Healthcare Administration Extern

Duties- Answered and routed incoming and outgoing phone calls; input patient demographics filing;

verifying claim status and eligibility with insurance companies and patient care.

McKesson Corporation Fresno, CA 5/04-4/05

(Formerly Per-Se Technologies)

Medical Billing

Duties- Customer service; handled multi-phone lines, outbound calls to insurance companies to verify

eligibility and claim status, worked heavy loads of correspondence; proficient use of various computer

programs designed specifically for medical billing.

Alorica Fresno, CA 9/03-2/04

Agent

Duties- Customer service; outbound business to business calls; developed excellence in sales training;

received multi-phone lines; and confirmation of orders.

Clovis Community Hospital Fresno, CA. 1/00-9/01

Unit Clerk Short Stay

Duties- Customer service; admitted patients; assigned patient to rooms; entered patient information

into the computer system; handled multi-phone lines; prepared patients charts; transported patients;

discharged patients; and all basic office procedures.

Education:

San Joaquin Valley College Fresno, CA. 7/06-8/07

Associate of Science Degree Healthcare Administration

Professional References Available Upon Request

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