Customer serivce, sales

Curriculum Vitae

Sarfraz Hassan Shaikh

Address : Bur Dubai, UAE

Mobile No : 971*********

Email : ******.*******@*****.***

Visa Status : Vist Visa Valid till 06th April 2015.

Skills Summary:

B.Com Management graduate from Mumbai University with 1 years of relevant

work experience in Customer Service & 3 Years of Self-Employment. Good

professional relationship with juniors and the upper level Management. A

Computer literate with advanced knowledge in Microsoft Office & Other Basic

knowledge of Computer software.

Languages fluency in English, Hindi, Urdu and Marathi, Have good

communication skills. Optimistic by nature with leadership qualities, self-

reliable and self-driven and result oriented person. Good Analytical Skill,

positive approach & good presence of mind.

Academic Qualification:

B.Com - Management Graduate, from Mumbai University.

June 2009 - April 2012

Higher School Certificate, from Mumbai Divisional Board

June 2007- February 2009

Secondary School Certificate, from Maharashtra State Board

March 2007

Career Summary

. Worked for Sparsh BPO as Customer Service Executive for 11 Months.

. Vast Experience in various field while being 3 years in self-

employment period.

Personal Information:

Father's Name : Hassan Shaikh

Nationality : Indian

Date of Birth : 3rd January, 1992.

Passport : K9260437

Passport Expiry Date : 19/02/2023

Marital Status : Single

Languages Known : English, Hindi, Urdu and Marathi

Computer Education:

> Certified in Computer's MS Office applications [MS Word, MS Excel, MS

PowerPoint].

> 25 WPM typing speed.

Career History:

[pic]

Company Name : Sparsh BPO Services Pvt. Ltd

Company Profile : Sparsh is Indian brand of Serco Global

Services which is a

leading global Business Process Outsourcing

Provider

supporting multinational clients with over

60,000 employees in 100 delivery centers across

US, UK, Europe, India, the Philippines,

Australia, Middle East & Africa

Position held : Customer Service Executive.

Period : August 2009 - Jul 2010.

Job Responsibilities

. Dealing directly with customers either by telephone or

electronically or face to face.

. Respond promptly to customer inquiries.

. Handle and resolve customer complaints.

. Organize workflow to meet customer timeframes.

. Use telephones to reach out to customers and verify account

information.

. Greet customers warmly and ascertain problem or reason for calling.

. Cancel or upgrade accounts.

. Take payment information and other pertinent information such as

addresses and phone numbers.

. Keep records of customer interactions and transactions

. Follow up on customer interactions.

. Provide feedback on the efficiency of the customer service process.

Additional Information:

Height : 5.10 Feet, 180 cm

Weight : 70 Kg, 155 lbs.

Interest : Meeting new people, surfing & watching

cricket.

Place: Dubai, UAE.

Sarfraz Hassan Shaikh.

Contact this candidate