Customer Service Manager
Resume:
Chris W. Foster
**** ******* ****** **. *** ****
McKinney, TX 75069
************@*****.***
TECHNICAL SKILLS
Software- Windows 95/98/ME/2000/XP/7/8, basic Linux familiarity, Redhat,
Knoppix, Ubuntu, TCP/IP, LAN/WLAN network connectivity, Microsoft Office
97/2000/XP, Open Office, ping, traceroute, batch files, device manager,
driver troubleshooting, windows troubleshooting, safe mode, registry, task
manager, processes, computer management, Internet Explorer, Netscape,
Mozilla, Safari, Google Chrome, Outlook and Outlook Express, Flash
development (some action scripting and Projector), Director, Dreamweaver,
Photoshop, GIMP, WinImage, WinMPG, Pinnacle Studio, Sony Acid, Sony Vegas,
bootdisks, hard disk partitioning, MS Streets and Trips, Windows
installation, printer installation, network drive mapping, error
correction, Malwarebytes, ComboFix, AdvancedMD AntiVirus software: AVG,
Avista, Norton, Avira (installation, troubleshooting, sensitivity settings,
and scheduling scans), Active Directory, Microsoft System Center
Configuration Manager.
Hardware- Hands on desktop computer hardware, KVM switches, HP Netserver,
Printers, Cable/DSL connectivity, router, hub, switch, wireless networks,
Trango radios, Laptop notebook hardware, hardware upgrading(memory, hard
drive, processor, network cards, motherboards), crimper/wire pinout, and
conduit routing and bending.
Other Skills- Know how to deal with different types of personality types,
ability to type around 80wpm+, great customer service skills, HIPAA
Compliant.
EXPERIENCE
Baylor University Medical Center at Dallas 12/14 - Present/current
Desktop Support/Windows upgrade Tech
Assess and document existing Windows XP computer's location, hardware,
software, and configuration.
Configure bios, format/image new or existing hardware, name PC to protocol,
join domain, run security encryption, update bios, install MS Office (or
update to Pro), install drivers, install location/client specific software
unique to each individual PC and ensure functionality, add computers to
Active Directory, all through KVM switches maintaining up to 24 computers
simultaneously.
Redeploy computers to proper locations at Doctor's/Nurse's convenience, in
a fast paced and sanitary environment while maintaining HIPAA compliance.
Remote access and push client specific software through Microsoft System
Center Configuration Manager.
Troubleshoot any PC, Printer, or other hardware related issues that occur.
Dr Wayne C Jones MD 05/11 - 12/14
Desktop Support/Level 1 System Admin
Hands on troubleshoot desktop (Windows 7 and Windows 8) PC and Solaris
server file system and networking issues. Troubleshoot medical assistant
laptops and WiFi related issues.
Setup file server for doctor patient files. Set port forwarding and SSH
from home.
Debug all printer related issues - both inkjet and laser. Cartridge/toner
replacement and contact failure, network printer troubleshooting, restock
paper, error code diagnostics, relocating printers, driver
update/installation, reboot/reconfigure, and setup fax.
Route cat5e network cable for phones, PCs, and printers.
Frequently debug and install Outlook or Thunderbird depending on employee
preference.
Installed and maintained survailance system and the PC that holds the
backup video.
Troubleshoot issues by phone with coworkers from home or out of office.
Contact AdvancedMD, HP, Time Warner Cable, or Cbeyond to resolve issues on
their end.
Create Microsoft Word or OpenOffice templates for doctor or HR's documents.
Order and pick up parts/supplies, install or replace door locks, file
confidential customer papers as needed, move paper files to storage after
we built the file server, move/assemble office furniture, handle money/bank
runs, box files.
Troubleshoot linux based FuturePlus credit card machine terminals for
processing transactions.
Regular antivirus and system scans to ensure HIPAA compliant safety,
protect passwords, and patient information.
Trained employees on how to use some of the basic office software and
printers.
Floor and Decor 12/08 - 05/11
Sales Associate/Customer Support
Assist customers in any way possible, including interior/exterior home
design, moving product, assisting in a purchase, and calculating the
necessary product needed for a job - as well as appoint a trustworthy
contractor for the job.
Maintain both safety and aesthetics in my department, as well as other
departments if needed; by ensuring product is safely stacked, no debri or
trash in area, constantly watching for safety hazards, and always kept dry
and clean.
Operate forklift to restock my department, hang/update signs with manlift,
in store decorations and modifications, and arranging product pallets by
dye/lot number.
Troubleshoot network related issues on a frequent basis, as well as run cat
e5 through conduit across the warehouse ceilings (in a man lift or scissor
lift) to newly installed computer stations or cashier registers. Crimp ends
on cat5e and phone lines.
Install Uninterruptible Power Supplies and replace batteries.
Assist with any other computer related issues whenever possible.
Chris's PC Repair 04/05-current
Owner/PC Repairman
Pass out flyers, post ads for computer repair ranging from anything to do
with Windows support and PC upgrades. SOHO.
Debugging, spyware removal, software help/installation, OS installation
(some MS_DOS 7 installations), driver/installation help for mainboard/video
(PCI and AGP) / network adapters/soundcard and more, router IP reset,
hardware installation, BIOS configuring, internet setup assistance, network
share creation, password retrieval, information recovery, hardware
troubleshooting / upgrading depending on the customer needs.
Provide pick-up and delivery to office/home customers, as well as on site
repairs.
Troubleshoot by phone or personally.
Lavon Internet 08/07 - 11/08
Internet Installer/Technician
Installed wireless internet. As an installer/technician I mounted antenna
or radio onto customer's roof, run wire through attic, drill through top
cap in wall, wire jack in 568B pinout, mount faceplate, and plug up
equipment.
Computer/router configuration. Assign router static IP or DHCP depending on
backhaul protocol.
Router/minor computer upgrades. Upgrade router firmware, updating PC,
and/or walk customer through spyware removal software.
Troubleshoot internet/computer related issues. Troubleshoot no
communication between router and PC, faulty internet browsers, set internet
browser settings such as proxys, privacy settings, and browser addons
(java, flash, media players, and toolbar add/removal).
EDUCATION
Graduated. Plano East Senior High School
Contact this candidate