Customer Service Medical Assistant
Resume:
TOMASINA DEWALT
*** ***** ***** ******* ******, Canton, GA 30114
Home: 678-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Accomplished and decisive leader within the healthcare administrative and medical
billing/coding departments. A creative problem solver and negotiator with demonstrated ability
to manage multiple projects.
SKILLS
Microsoft Office Talented interviewer
EPIC Analytical thinker
Centricity Supervisory training
AIM Independent judgment and decision
All Scripts making
Greenway Systems Promotes positive behavior
Effective staff coach Quality improvement competency
Knowledge of Medicare statutes and
regulations
WORK HISTORY
08/2007 to Current Front Office Supervisor/Surgery Scheduler
Jenkins Clinic/Piedmont Urology – Atlanta, GA
Manage and train staff members for the Urology medical front office.
Perform administrative and clinical tasks.
Check In/Check out.
Diagnostic and procedural coding.
Schedule major and minor surgeries and diagnostic tests for physicians.
Processing medical records and required office documentation.
Developed a system of staff communication that ensured proper implementation of
treatment plans and comprehensive patient care.
Consistently complied with applicable laws and regulations and ensured facility adhered to
Medicare and Medicaid regulations.
Achieved high staff morale and retention through effective communication, prompt
problem resolution, proactive supervisory practices and facilitating a proactive work
environment.
Routinely collaborated with department managers to correct problems and improve services.
Identified process improvements in the day to day functioning of the department.
Created and maintained computerized record management systems to record and process
data and generate reports.
Encouraged creative thinking, problem solving, and empowerment as part of the facility
management group to improve morale and teamwork.
06/2005 to 07/2007 Registered Medical Assistant/Financial Counselor
Atlanta Gastroenterology Associates – Marietta, GA
Patient prep; taking vitals, triage patients, and perform lab draws.
Front office scheduling and collection of insurance co payments.
Scheduling medical procedures; Colonoscopies, endoscopies, etc.
Precertification of prescriptions and medical procedures with respective insurance
companies.
Diagnostic/procedural coding and billing.
Organized the department in accordance with administrative guidelines in order to provide
specified nursing services to meet the legal, organizational and medical staff guidelines.
Certified that equipment and supplies were properly maintained for quality patient care and
safety.
Led, designed and implemented training programs and initiatives which contributed to a
number percent increase in productivity.
06/2004 Licensing Manager
Brokers Insurance Services, Inc. – Jenkintown, PA
Managed staff of 9 licensing representatives.
Hired and trained staff on licensing procedures.
Submitted insurance agent licensing materials to various states for processing.
Processed paperwork and credentialing for insurance agents.
Interpreted and communicated new or revised policies to staff.
Consistently complied with applicable laws and regulations and ensured facility and staff
adhered to them as well.
Led the facility management staff and consultants in producing a business plan that
focused on all aspects of facility operations, including setting priorities and job assignments.
E Bachelor of Science: Healthcare Administration/Management
2014 University of Phoenix Atlanta, GA
Certification: National Certified Medical Assistant
2005 Lincoln Institute College of Technology Marietta, GA
CCOMPLISHMENTS
A
Ability to handle a high volume (60 90) phone calls daily
Fast learner
Highly dependable
Excellent attention to detail
Retrieved and re filed patient charts in proper sequence to maintain organization and
up to date paperwork information
Reviewed and updated client correspondence files and scheduling database
Contact this candidate