Human Resources Management

Jennifer Perez, CHRL

** ********* ****, ********, ******* C: 647-***-**** *****.*@*******.***

HR Generalist Leadership - Change Management - Customer Focus

Adaptable and proven Senior HR Professional with extensive experience

positively impacting organizational performance through effective change

management and providing hands on leadership. Proven project management

skills and ability to maintain focus and achieve results in a fast paced,

changing environment. A highly effective communicator, adept in

cultivating professional and collaborative working relationships with all

levels and partners. Key areas of expertise include:

Occupational Health and Recruitment Conflict Resolution

Safety Training and Development Succession Planning and

Labour Relations Disability Management Facilitation

Employee Relations Strategic Planning Performance Management

Organizational Behaviour and Senior Leadership Advisor Change Management

Development

Human Resources Business Partnerships

Metafore Technologies, January 2011 to March 2014

Human Resources Business Partner: Reporting to the Vice President of Human

Resources, Hartco; Responsibilities include partnering directly with the

Vice President, Services Division- Nationally (700 employees); Serving as

strategic consultant and advisor in support of the national services

organization. Design comprehensive HR solutions that sustain key business

requirements and align with the organization's short/long-term business

objectives. Analyze and diagnose problems; proactively resolve through

organizational interventions and strategic solutions. Develop and

implement vital HR strategies, fundamental programs and processes that

drive business results through effective leadership and change management.

Collaborate across the organization in design and development of top

initiatives.

. Develop and manage three direct reports; two Regional HR Advisors and

four National Talent Specialists

. Responsible for the development and execution of the Recruitment

Strategy

. Pioneered development of HR programs and processes in support of the

National Services organization

. Advised senior leadership on all aspects of human resources, including

workforce assessment and talent planning in support of business

objectives

. Played an integral role in the design and implementation of the

organization's new job family framework by leveraging strong

understanding of client group

. Developed and delivered Training to Services Leadership team on

preparing SMART objectives.

. Developed restructuring plans and communications

. Supported Business Leaders and associates in talent assessments,

succession planning and training and development activities.

. Provided coaching and guidance to Associates and Business Leaders on

Human Resource issues i.e. employee relations, performance management,

disciplinary action, legal concerns, reward and recognition etc.

. Collaborated with the Corporate Compensation Manager and VP of

Services to design a new variable compensation program for the

Services Leadership team.

. Developed and facilitated training for Leadership on the Performance

Review and Goal Setting Process

Maternity Leave - March 2010 to December 2010

Wal-Mart Canada (Contract), January 2009 to March 2010

Corporate Divisional People Manager: Reporting to the Senior Divisional

People Manager - Home Office, Supporting client groups Finance, Financial

Planning, People Division, internal Audit, Los Prevention and Risk

Management, Legal, Corporate Affairs, Field Operations, Continuous

Improvement (550 associates). Responsibilities include developing positive

and inclusive working relationships with assigned Corporate client groups

and further establish the credibility of Human Resources Department by

providing consistent, visible and hands on support and consultation in the

areas of Recruitment, Talent Management, Disability Management, Succession

Planning, Communication, Employee Relations, training and development,

interpretation and application of personnel policies and procedures, and

other related human resource functions in a professional and confidential

manner.

. Lead Canadian Human Resource on global implementation of SAP; Worked

closely with the client, external resources and change management team

to develop implementation and restructuring plans including review of

associates' skills and abilities, Department structure, impact of

technological changes on current and future positions, future business

requirements, development of reorganization and communication plans.

. Increased Associate Engagement score by 9%; provided client with

analysis and guidance in interpreting results and developing effective

action plans utilizing regular townhall meetings, grassroots meetings,

listening sessions, developmental action plans for individual

Managers, 360 feedback, leadership training and individual coaching.

. Facilitated Performance Management through coaching Managers to

provide associates with clarity of roles, accountability as well as

clear and consistent feedback throughout the year and during

Performance Appraisal Process; ensured execution of Performance

Improvement Plans.

. Actively participated and influenced Client groups in hiring

decisions, promotional opportunities and Personal Objectives and Goals

for succession planning

Shade-O-Matic Limited Partnership, October 2007 to September 2008

Corporate Human Resources Manager: Reporting to the President;

responsibilities included establishing HR strategies, development,

communication, interpretation and application of Human Resources Policies

and procedures to support business objectives. Worked closely with all

members of the Executive management team and earned credibility by

providing consistent, visible and hands on leadership and support in the

areas of recruitment, performance management, occupational health and

safety, conflict resolution, development and the strategy of the

compensation and benefits program; disability management, labour relations,

employee relations, training and development, orientation programs,

employee recognition programs, personnel policies and procedures, committee

participation, and other related human resource functions in a professional

and confidential manner.

. Working closely with the President to drive change management, the

stabilization of the business and implementation of HR practices

focusing on building the infrastructure to support the business, while

preserving the exclusivity of the business and leveraging corporate

resources.

. Directed all Human Resources functions to support a manufacturing

facility of 340 unionized employees (Steelworkers) in addition to the

management and salaried staff comprised of 130; a secondary facility

in Vancouver and a National Sales force of two separate business

channels (Independent and National Accounts Group)

. Lead in all Labour Relations activities including the successful

negotiation of a 3 year contract with Steelworkers Union with 360

employees; Grievance management at all stages including Arbitration.

. Developed, implemented and trained employees in a comprehensive

Occupational Health and Safety program.

. Established a total compensation program, managing all aspects of the

annual compensation review process, ensured that issues of internal

and external equity and competitiveness are identified and addressed

appropriately.

. Developed and implemented the Performance Evaluation process through

the creation of a Performance Incentive Program based on Sales and

Profit Targets and the completion of individual objectives and goals,

aligning individual performance metrics to organizational P&L and

subsequent rewards.

. Actively coach and mentor the Human Resources Generalist and Payroll

Administrator to maximize contributions and provide career direction

and professional development opportunities.

. Responsible for all payroll functions and implemented new time and

attendance system including biometric readers and training of the

bargaining unit employees ensuring improved accuracy of reporting,

calculation of hours and payroll efficiency.

. Lead Management representative in all investigations including

harassment and subsequent corrective actions; implemented harassment

policy and training to the Union and Management, facilitated

communication meetings with employees.

Maternity Leave - February 2007 to October 2007

ABC Group Product Development, September 2004 to February 2007

Human Resources Manager: Reporting to the General Manager; Responsibilities

included managing the human resources department; inclusive of recruitment,

performance management, conflict resolution, disability management, the

development, interpretation and application of Human Resources Policies and

procedures.

. Successfully maintained a Union free environment through effective

communication aided by the creation of an Employee Relations Committee

responsible for aiding in the development of procedures for managing

activities such as job postings, layoff and recall procedures and

internal promotions.

. Developed and implemented an employee motivational program, which

directly supports the business objectives/measurables and satisfied

empowerment requirements of TS16949.

. Implemented new payroll/time and attendance system for improved

process and efficiency within the payroll function.

TI Automotive, November 2002 to August 2004

Human Resources Specialist: Reporting to the Corporate Human Resources

Manager; responsibilities included providing counsel to the leadership team

regarding performance management, conflict resolution, disability

management, recruitment, interpretation and application of employment

legislation and the collective agreement. Development and implementation of

Human Resources policies and practices and in compliance with Employment

Legislation.

. Collaborating with the Corporate Human Resources Manager; prepared and

negotiated draft contract language during labour negotiations.

. Administration of the collective agreement including job postings,

progressive discipline, layoff and recall, grievance handling, COLA,

shift premiums and wage increases.

. Develop and implement Health and safety programs inclusive of training

and testing and the cost effective management of WSIB and Disability

Management and Return to work program.

Rubbermaid Canada Inc (Contract), October 2001 - September 2002

Health, Safety and Wellness Manager: Reporting to the Human Resources

Manager; responsibilities included researching, drafting and implementing

Health and Safety policies, procedures and the development and facilitation

of health and safety training. Principal in accident investigation and the

preparation of material and evidence for organizational use in WSIB claims

management and Ministry of Labour investigations. Full cycle responsibility

of disability management and return to work initiatives.

. Provided research, statistical analysis and draft language proposals

to the Human Resources Manager in preparation for negotiations of the

collective agreement.

. Implemented Parklane software to manage disability claims, collect and

analyze data collected from accident investigations for the purpose of

prevention

Teknion Furniture Systems Limited, October 1998 - October 2001

Human Resources Generalist: Reporting to the Director of Human Resources;

provided counsel to Operations leadership regarding performance management,

compensation programs, interpretation and application of employment

policies and legislation.

. Supervised claims management of 7 manufacturing facilities; with over

2000 employees; act as advisor for TK corporate companies on claims

management.

. Full cycle recruitment process, sourcing, screening, testing,

interviewing and onboarding of candidates.

Education

Teacher/Trainer of Adults Certificate, Humber College

September 2013 to present

CHRP

December 2010

Human Resources Management Certificate with Honors, Humber College

June 2001

HRPAO Practitioner Membership

since 2000

WSIB Claims Management, First Aid, WHMIS - Train the Trainer, HR Law,

Employment Equity, Due Diligence, NEER, Lockout/Tag out, Machine Guarding,

JHSC Certification, Harassment Prevention and Investigation

Computer Skills

Microsoft Office 2010 / ACCESS / PeopleSoft / ADP / Ceridian / Timezone /

AX / Lotus Notes / Microsoft Dynamics AX/

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