Human Resources

TONYA R. JONES Lawrenceville, GA ***** * 404-***-**** * *******@*********.***

Human Resources Specialist

Solution-oriented human resources professional with strong interpersonal

and supervisory skills. Recognized as a motivator and mentor, experienced

in planning and executing successful corporate strategies within multiple

industries. Driven to achieve goals and overcome challenges, recognized as

a key asset to the corporate structure. Spearheads integration of cross-

functional teams, with a solid record of exceeding expectations.

Employee Relations . Staff Recruitment/Retention . Project Management .

Compliance . Payroll Functions . OSHA Performance Improvement . Incident Investigation . Staff Scheduling . Policy Development . Training/Development Deadline Driven . Mentoring . Team Leadership . Accounts Payable Workflow . Front End Payroll Systems I-9 Documentation . 401(K) Plans/Audits . Exempt/Non-Exempt Employees .

Strong Organizational Skills

PROFESSIONAL EXPERIENCE

Xerox Business Services/Symcor/SunTrust Bank, Atlanta, GA ( 2006-Present

CLIENT SERVICE ANALYST ( 2011-Present

Leveraged 14+ years in effective and efficient HR support, policy

development, productivity improvement, data analytics, and accurate

reporting to take on a wide range of HR and payroll functions including

processing of a multi-state, bi-weekly payroll for 1200+ employees.

Garnered relevant information to update organizational charts, job

requirements, postings, and descriptions.

. Reviewed and selected optimal candidates (exempt and non-exempt). Used

Fieldglass for time sheets, expenses, work orders, and additional

administrative tasks. Verified I-9 documentation.

. Maintained confidential employee records. Advised staff on company

policies, new hire procedures, maternity leave, employment condition,

employee benefits, and evaluation programs.

. Troubleshot payroll to identify any discrepancies and work with vendors

to resolve questions. Compiled payroll data, reconciled payroll related

General Ledger accounts, and produced standard/ad-hoc reports for upper

level leadership.

. Trained relevant staff, supervisors, and timekeepers on proper database

usage.

. Multi-tasked to serve as SBU Manager for payroll freeze, adjustments,

new hire access requests, and changing of cost centers in FEPS.

OFFICE MANAGER ( 2008-2011

Spearheaded a full range of HR responsibilities for 60+ staff including

personnel training, new employee orientation, recruiting, CPR/AED/First

Aid, PR, and leadership development. Utilized strong teaching abilities to

work with a diverse range of staff and train them on proper use of IT

programs and health and safety practices. Supported the HR Director with

development of general policy, on-boarding process, employee surveys, and

employee relations.

. Administered the Associate Recognition Program including service

awards, improvement of morale, productivity, and retention.

. Maintained OSHA log and coordinated between the insurance company,

medical provider, supervisor and personnel on Workers' Compensation

claims.

. Influential in recruitment, screening, and interviewing exempt and non-

exempt personnel. Multitasked to additionally serve as Facility

Manager.

. Used Kronos and ADP to process and track vacation time, sick leave, and

personal time, as well as generate pay advices, import/export key

reports. Reconciled and distributed variable pay (bonus)

letters/awards.

. Processed 401(K) loan reconciliations, completed and sent mail merge

letters. Ensured proper withholdings and compliance to

corporate/state/federal regulations. Assisted with year-end 401(k)

audits.

ADMINISTRATIVE ASSISTANT V ( 2006-2008

Utilized expert leadership and problem solving skills to provide 360

support to the Senior Vice President of Deposit Services, the Group Vice

President of Business Analytics and direct reports.

. Streamlined communication among multiple departments including HR,

legal, 3rd party vendors, and clients.

. Analyzed, reconciled, and processed vital business/financial documents

including checks, invoices, time sheets, capital expenditures, expense

reports, AP/AR, and supply orders.

Continued...

ADDITIONAL EXPERIENCE

Prior to 2006. Details furnished upon request.

EXECUTIVE ASSISTANT TO PRESIDENT, SSL Americas, Inc./Durex Consumer

Products, Norcross, GA

. Served as liaison between the President, Consumer Health Care

Division, and Human Resources Division in reviewing, processing, and

screening optimal applicants for a company with $90M annual sales.

. Influential in building partnerships with clients in the US, UK,

Mexico, and Canada.

CLIENT SERVICES LEAD/CALL CENTER SUPERVISOR, Spa Sydell, Norcross, GA

. Supervised and mentored up to 20 staff specializing in exceptional

customer service, cross-selling, and upselling services. Developed

call center procedures, best practices, and policies.

. Achieved 98%-100% call volume.

EDUCATION

Bachelor of Business Administration, Business Management

Savannah State University, Savannah, GA

COMMUNITY SERVICE

Delta Sigma Theta Sorority, Inc.

March of Dimes, American Heart Association, Relay for Life, Boys & Girls

Club

Led counseling workshops for economically challenged adults and at-risk

youth.

TECHNICAL EXPERTISE

MS Office Suite (Word, Access, Excel) ( MS SharePoint ( MS Visio ( Front

End Payroll System

Fieldglass ( PeopleSoft ( Lotus Notes ( E-Pay ( Oracle-iProcurement (

Kronos ( Multiple HRIS Systems

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