Customer Service Management

Zehra Dressler

executive advisor

Carrollton, TX

******@*****.*** - 510-***-****

Looking to obtain a position in management where I can effectively utilize my expertise in employee relations

and staff management. With a passion for success and long term vision, I look forward to working with a

company to strategize and plan for success by sharing common visions and working as a team to achieve

those goals. I am trilingual with a strong customer service background and always sought out to deliver beyond

expectations.

WORK EXPERIENCE

Executive Advisor

Devry University - Fremont, CA - January 2010 to December 2014

Did all administrative duties during application process in an executive level. Worked with manager in

developing trainings for new advisors and presenting them in weekly meetings with a result of increased

performance from other advisors. Identified and enrolled prospective students into Devry's academic

programs of bachelors and masters degree levels. Interview potential students to determine career direction,

qualifications, and motivations to complete graduation. Assist students with overall admissions process

including obtaining proof of graduation, transcript evaluations, placement tests, financial aid, and registration

of classes. Built intercontinental relationships to expedite processes and increase support. Consistently initiate

100-150 contacts a day with prospective students. Maintain a lead to interview conversion rate of 50% and

higher. Assist with high school representatives in giving presentations to other counselors at different schools.

Answered and made phone calls on a multi-phone line. Worked up the ladder starting from the administrative

side of things and becoming an advisor.

Accounts Receivable Specialist

montessori children's center - Fremont, CA - January 2006 to December 2010

Responsibilities

Payroll processing for 20+ employees, accounts receivables, processed all payments and billing functions.

Post customer payments by recording cash, checks, and credit card transactions. Assist new students with

admissions process and school acclimations. Generate reports that include class lists, student categories,

and programs. Billed parents and future parents for tuition costs and took care of all claims and issues with

billing process. Post revenues by verifying and entering transactions from lock box and local deposits. Updates

receivables by totaling unpaid invoices. Maintained record invoices, debits and credits. Resolves valid or

authorized deductions by entering adjusting entries. Resolves invalid or authorized deductions by following

pending deduction procedures. Resolves collections by examining customer payment plans, payment history.

Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable

ledger, verifying totals and preparing reports.

Skills Used

quickbooks, all administrative duties, phone on multi-line system.

EDUCATION

BS in Project Management

Devry University - Fremont, CA

2010 to 2012

SKILLS

85 WPM typing speed, sufficient in Microsoft windows 95, 98, NT, 2000, XP professional, windows 7, windows

DOS ver 3.11, Microsoft office word, excel, access, PowerPoint, fax machines, copiers, scanners, phones.

Experience in software pertaining to SFDC/CRM/banner.

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