Manager Service
Resume:
JEANETTE
ARCOS
SHERMAN
Zurich
Ave
Egg
Harbor
City,
NJ
08215
(609)
389-
3842
***********@*****.***
SENIOR
VICE
PRESIDENT,
HOTEL
OPERATIONS
A
creative,
detail-
oriented
senior
executive
with
experience
in
leading
high
performance
organizations
in
growth
stage.
Proven
ability
in
building
and
leading
a
team,
achieving
operational
and
revenue
objectives,
and
constructing
strategic
vision.
AREAS
OF
EXPERTISE
Revenue
Management
Customer
Service
v
Project
Concept
Development
Team
Management
and
Training
v
P&L
Statements
and
Budgeting
Cost
Control/Reduction
v
Food
and
Beverage
Positive
EBITDA/Earnings
Impact
v
Strategic
Planning
PROFESSIONAL
EXPERIENCE
Revel
Entertainment
Group,
LLC
Atlantic
City,
NJ
Senior
Vice
President
of
Hospitality
06/14-
09/14
Vice
President
of
Hospitality
11/13-
06/14
Vice
President
of
Food
and
Beverage
05/11-
11/13
Joined
the
Revel
team
pre-
opening.
Oversaw
a
staff
of
1,900
employees
including
11
direct
reports
and
additionally
two
Vice
Presidents.
Led
the
Food
and
Beverage,
Hotel,
Hotel
Sales,
Revenue
Management,
and
Reservations/Guest
Care
departments
to
the
most
profitable
months
since
inception.
Created
a
capture
rate
for
sales
square
per
square
for
all
meeting
space
mixed
with
desired
room
mix
Designed
all
conceptual
restaurant
spaces
and
experience
spaces
throughout
the
resort
Responsible
for
revenues
of
over
$100
million
Created
all
staffing
criteria
against
all
sales
for
desired
EBITDA
Built
budgets
along
with
5SU
and
SOP’s
according
to
brand
Marriot
International
New
York,
New
York
New
York
Marriot
Marquis
Director
of
Food
and
Beverage
03/07-
02/11
Oversaw
a
staff
of
700
employees
including
69
managers
and
3
direct
reports
as
well
as
all
strategies
for
product,
service,
and
future
business
models
for
this
property
which
had
1,946
guest
rooms,
over
101,000
square
feet
of
meeting
space.
Over
$100
million
in
annual
sales
Managed
all
P&L
statements
for
Catering,
Restaurants,
Bars,
In-
room
dining,
Culinary
and
Starbucks
department
Mentored
and
motivated
department
heads
to
maximize
revenues
in
creative
and
innovative
ways
and
to
create
an
excellent
customer
service
platform
with
their
staff
JEANETTE
ARCOS
SHERMAN
Page
2
PROFESSIONAL
EXPERIENCE
CONTINUED
San
Antonio
Marriot
Rivercenter
San
Antonio,
Texas
Director
of
Food
and
Beverage
08/03-
03/07
Led
the
brand
for
Best
in
Class
with
desired
results
for
market
dominance
Major
financial
improvements
by
taking
restaurant
and
room
service
to
2nd
place
in
overall
profit
in
the
competitive
set
Achieved
restaurants
flow
through
of
104.5%
to
budget
and
88.6%
to
last
year
Increased
restaurants
and
Room
Service
sales
per-
occupied
room
by
an
average
of
6%
Achieved
double-
digit
savings
in
productivity
and
controllable,
as
compared
to
sales.
Decreased
food
cost
year
over
year,
with
kitchen
cost
per-
occupied
room
down
by
11%
Increased
check
average
for
Room
Service
by
8.5%,
and
5%
at
Rivercenter
restaurants
Achieved
overall
savings
in
wages
of
12%
in
the
kitchen
and
39%
in
restaurants
and
Room
Service
Achieved
5th
place
in
the
brand
globally
for
overall
Food
and
Beverage
covers.
Achieved
a
breakthrough
profit,
ranking
1st
and
2nd
place
in
Overall
Profit
Margin
in
the
comparative
set
of
hotels
for
the
brand,
with
a
profit
improvement
flow
through
4%
Overall
Guest
Satisfaction
Survey
rating
for
In-
Room
Dining
at
the
Rivercenter
was
41
out
of
332
hotels
in
2005.
Overall
Quality
of
Food
ranking
was
31
out
of
332;
and
Employee
Satisfaction
Survey
rating
was
37
out
of
138
in
the
Food
and
Beverage
Category.
All
were
ranked
“Best
in
Class”
Led
Lounges
Cafeterias,
&
Storerooms
as
the
hotels’
#3
Top
Performers
on
the
Associate
Opinion
Survey.
Successfully
taught,
mentored,
and
promoted
16
employees.
Instrumental
in
reinventing
the
restaurant
concept
from
pre-
planning
of
CEP
process
and
funding
to
groundbreaking
and
construction.
Achieved
a
score
of
97
in
the
Quality
Assurance
audit
for
Rivercenter,
the
highest
in
convention
network.
Lead
the
region
in
Avendra
compliance.
Early
Positions:
Marriot
International
(2000-
2003)
Assistant
Director
of
Food
and
Beverage
Corporate
Headquarters
Marriot
(1999-
2000)
Food
and
Beverage
Standards
and
Training
Manager
Marriot
Marquis
(1995-
1999)
Restaurant
Manager
II
Marriot
Detroit
Romulus
(1994-
1995)
Food
and
Beverage
Manager/Chef
Manager/Restaurant
Manager
Taubman
Estate
(1993-
1994)
Personal
Chef
to
Forbes
“Top
50
Wealthiest
People
in
US”
The
Dearborn
Inn
(1992-
1994)
Specialty
Restaurant
Chef,
MIT
Restaurant
and
Room
Service
PROFESSIONAL
CERTIFICATIONS
The
Culinary
Institute
of
America
Hyde
Park,
NY
New
York
Certified
Chef
Graduated
Top
Ten
in
the
class
PROFESSIONAL
ACCOMPLISHMENTS
Commis
Competition;
Baddworschoffen,
Germany
JEANETTE
ARCOS
SHERMAN
Page
3
PROFESSIONAL
ACCOMPLISHMENTS
CONTINUED
Gold
Medal,
representing
the
USA
as
the
first
American
woman
in
competition
Commis
Assistant,
Master
Chef
David
Kellaway,
Captain
of
the
Culinary
Olympics
Team
Won
the
most
Gold
Medals
for
the
USA
in
1988
“Best
Young
Commis,”Chaîne
des
Rôtisseuers;
1993
Silver
Medal,
Gingerbread
House;
Detroit,
Michigan
Raised
profits
for
charity
San
Antonio
Marriott
Rivercenter
and
Riverwalk;
San
Antonio,
Texas
Financial
Leadership
Excellence
awards
in
Food
and
Beverage;
2004
“Food
and
Beverage
Manager
of
the
Year,”
2003
“Creativity
Award,”
2001
–
2002
Detroit
Romulus
Marriott;
Romulus,
Michigan
“Manager
of
the
Quarter,”
1995
The
Dearborn
Inn,
A
Marriott
Hotel;
Dearborn,
Michigan
“Manager
of
the
Quarter,”1998
Terry Glebocki
Chief Financial Officer
REVEL ENTERTAINMENT GROUP, LLC
Dir. 609-***-****
Email: *********@******************.***
Diane Dixon
Executive Director of Purchasing & Property Contracts
REVEL ENTERTAINMENT GROUP, LLC
Cell. 609- 226-6250
Email: ***********@*******.***
Scott Kreeger
President
SLS LAS VEGAS
Cell. 609-***-****
Email: ************@*****.***
Michael Kelly
Chief Executive Officer
GOLDEN NUGGET LAKE CHARLES
Cell. 702-***-****
Email: **********@***.***
Eddie Yago
Executive Director of Rooms Operations
MGM GRAND MACAU
Cell. 609-***-****
Email: *******@*****.***
Dirk Schavemaker
Vice President of Business Development
MASTERCORP, INC.
Cell. 407-***-****
Email: ***************@*****.***
Patrick Hellstrand
Group Vice President of Operations
EQUINOX NEW YORK
Cell. 818-***-****
Email: ***********@*****.***
Dana Moore
Director of Human Resources, Complexes
HILTON WORLDWIDE
Email: *************@*****.***
Sue Birnie
Area Director of Associate Relations, Eastern Region
MARRIOTT INTERNATIONAL, INC.
Email: ***.******@********.***
Wolfgang Lindlbauer
Chief Discipline Leader, Global Operations
MARRIOTT INTERNATIONAL, INC.
Email: ********.**********@********.***
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