Customer Service Accounts Payable

Objective Seeking a career that will further enhance the experience

gained over the years to enhance an organization's success.

Education Advanced Career Training, CTA D.S. Caribbean, 1995

Sanford Brown Institute, Medical

Billing/Coding, 2007

Key Accountabilities

Customer Service/Technical Support - Provides answers to clients by

identifying problems; researching answers; guiding client through

corrective steps. Redirect problems to appropriate resource. Stay current

with system information, changes and updates. Interact with customers to

provide and process information in response to inquiries, concerns, and

requests about products and services. Diagnose and provide path to

resolving inquiries. Work with confidential customer information.

Verification of customer for security purposes before releasing any

information. Suggest self help tools that will assist customer. Accurately

log all customer interactions in data management system. Troubleshoot

installation of software website assistance, and on iOS device to resolve

issue by phone support. Ran Diagnostic test on device when applicable. Set

up repair for customer and or made appointment for customer to take device

in ARS for repair. Screen share with customer to better assist and walk

through process to resolve.

Reservation Agent/Travel Coordinator - Reserve and confirm travel

arrangements for various trips and tours to numerous destinations for

individuals and groups. Researched all the required information regarding

the various travel options offered by the agency to the customers either on

phone or in person. Arrange for the bookings over the phone or online.

Proactively market, sell and consult with clients in regards to tour,

cruise, air, car and hotel products and all other related services. Keep up

to date with knowledge of vacation, tour, and cruise areas, tour packaging,

preferred vendors and in-house groups. Ensure accommodations meet

specifications of requesting party. Attended staff and training meetings.

Completes all ticketing, secured payments and submit all monies and

paperwork to accounting. Prepare detailed itineraries upon bookings to

ensure accuracy of reservations and provided confirmation to clients. Call

vendors to ensure extension of payment deadlines when necessary.

Accounts Payables/Billing - Review and verify invoices and check requests.

Prioritize invoices according to cash discount potential and payment terms.

Created and maintained spreadsheet for invoice approvals, month end and

quarterly accruals. Sort, code, match invoices (two and three way). to

checks, obtain all signatures for checks and distribute checks accordingly.

Reconcile vendor statements, research and correct discrepancies. Research

and resolve invoice discrepancies and issues. Reviewed reports to ensure

appropriate invoices are listed for payment via checks/wires/EFTs. Maintain

vendor records. Worked closely with supervisor and controller assisting in

management of monies. Managed check runs, check distribution (special

mailings) and payment reports. Handled inquiries from vendors and company

personnel. Trained new employees during transitional periods. Respond to

all vendor inquiries. Processed wire transfers. Uploaded and transmitted

files to bank.

Work Experience

. iOS Tech Support Tier 1, KellyConnect, Atlanta, Ga (6/09/2014-

Present)(Contract)

. Client Care Associate, TeleTech, Atlanta, Ga (11/2013-7/22/2014)

. Travel Coordinator, Advisio Travel, Atlanta, GA (2/2007-Present)

. Customer Service/Technical Support, VAHS LLC, Atlanta, GA (2010-2013)

. Accounts Payable Analyst, Global Unlimited (Morehouse), Atlanta,

GA (Contract)

. Accounts Payable Analyst, First Pro, Atlanta, Georgia (Contract)

. Accounts Payable Analyst, GLOTEL Inc. (BT Americas), Atlanta, GA

(Contract)

. Billing Support Analyst, Solomon Edwards (Bellsouth), Atlanta,

Georgia, (Contract)

. Accounts Payable Specialist, Invesearch (AHS), Atlanta, Georgia,

(10/03-8/04)

. Accounts Payable Clerk, Solomon Edwards, Atlanta, Georgia (Contract)

. Reservation Agent, Vacation Express, Atlanta, GA 1995-1997

Skills

Research, Billing, Reconciliations, Invoicing, MS Office (Word, Excel,

Powerpoint, Outlook), EDI, Great Plains, SAP, Peoplesoft, Solomon, Safe

Pay, Peachtree Accounting, JD Edwards, Oracle 11i.

References available upon request

Contact this candidate