Active Directory Office

Loise W. Ndekere

**** ******** ****** *****

Atlanta, GA 30328

IT HELP DESK TECHNICIAN

Technical support Software/PC/LAN Troubleshooting

• Proven success working in high-volume, Demonstrated strengths in rapidly

diagnosing, troubleshooting and resolving client issues.

• Consistently praised for communicating effectively with both technical and

nontechnical users. Known for excellent problem-solving skills and patience in

dealing with frustrated users.

KEY SKILLS

Hardware\Software Coordinate Account Interpersonal

Troubleshooting Payable and Account Communication

Receivable

Microsoft Office Suites Liaison between

Record filing departments

QuickBooks Payroll

Type 55 Words Per Minute Customer/patient care

Database Design

System consulting & Active Directory

Data privacy applications

servicing

Creating Templates

System upgrades

Java installation and

Data backup and retrieval

upgrading

Phone $ Online Support

Printer-Server builds

Offshore Team

Hardware Configurations

Collaboration

LAN Connectivity

User Training/Support

Software Installs

Phone & Online Support

Complaint Handling

TECHNOLOGY PROFICIENCIES

Software: MS Office (Word, Excel, Outlook, Access); instant messaging software

Browsers: Internet Explorer, Firefox, Chrome, Safari,

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows XP, 7, 8, Citrix

Applications: McAfee, Malwarebytes, SuperAntiSpyWare, ADWcleaner

PROFESSIONAL EXPERIENCE

American InterContinental University IT Specialist August 2013 to Present

• Maintain software implementation

• Provide technical support for 3 schools (American InterContinental University, Le

Cordon Bleu College of Culinary Arts, Sanford-Brown College)

• Provide technical support for over 1000 students on-ground and online

• Provide technical support for over 150 faculty & staff

• Assist end users with step-by-step guidance with resolving technical issues

• Print Server builds

• Laptop & Desktop image building

• Troubleshoot software & hardware across different platforms (HP, Dell, IBM, etc.)

• Virus\Spyware cleanups

• Create Accounts and Password resets within Active Directory

• Create & Program badge access for staff

• Wi-Fi configurations\troubleshoot for laptop, tablet pcs, notebooks, etc.

• Provided phone and remote support for faculty, staff, & students

• Accommodating client disabilities by recommending devices and techniques

• Wrote SOPs which included; Student/ Employee disclosure form; Employee’s

Confidential agreement form; Department’s Policies and Procedures; Employee

check off sheet; Room reservation policies and procedures; Services provided by

the Department form; Time sheet form; Employee’s equipment check off; Computer

service form; Work-study/Staff’s Questionnaire.

• Project Management IT Equipment Developed IT Documentation

• Following up with customers to ensure issues have been resolved.

• Aided in software and hardware installations for fellow employees

• Conducted a school assessment for what the school needed that could be

beneficial to students as well as the school.

Engineers, LLC Office Coordinator/ Administrator

Meg5 Nov 2011 to Jan 2013

• Assisted department heads in the day-to-day duties. Carry out responsibilities with

respect to management of the office and HR.

• Prepared and submitted monthly payments; copying, faxing, maintains appropriate

files.

• Purchased materials, services and equipment at the request of the project

personnel, generate purchase orders.

• Maintained an accurate record for all inventory items (i.e., parts and

materials).

• Compiled office billing and charge reports.

• Entered and maintained daily backlog for billing purposes and updated

after billing is complete.

• Assured all contracts and bids were documented and delivered properly.

• Coordinated office projects to achieve efficient office flow and employee

productivity, training, supplies, office equipment maintenance and repairs,

housekeeping, facility maintenance/management.

• Assisted office staff in maintaining files and database.

• Prepared reports, presentations, memorandums, proposals and correspondence

• Assigned jobs and duties to office staff as needed.

• Monitored office operations.

• Scheduled appointments and meetings for executives and upper level staff

• Served as the go-to for office inquiries and conflicts

• Managed staff schedules

• Tracked office supply inventory and approves supply orders

• Assisted in the preparation of department budgets and expenses

• Supervised all administrative personnel

EDUCATION

Walden University, Baltimore, MD, DBA in Information System Management

May 2015- May 2017

AIU Atlanta, GA, MBA in Management Oct

2013- Dec 2014

AIU Atlanta, GA, Bachelors in Information Technology. (BIT) Oct

2011- Oct 2013

Wake Technical Community College, Raleigh, NC

Jan 2006- Nov 2007

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