Customer Service Manager

Kristin Rao

Organ Donor Medical Record Experience, Patient Care Experience, Customer Service

Representative, Finance, Executive Assistant, Data Entry, Human Resources

Whitehouse Station, NJ

************@*****.*** - 732-***-****

I have an eclectic background of experience, ranging from the healthcare field where I worked directly with

patients as a patient care technician in a hospital setting, to working at a company compiling Organ Donor

medical records, adhering to strict FDA guidelines as well as other state & federal guidelines as well as

Canadian & European guidelines as well - to the corporate field with experience in finance, data entry, customer

service, executive assistant, some human resources experience and a lot of customer service experience.

I love jobs where I am able to learn different areas of the company and grow within the company. I have

never turned down learning and taking on additional work at any of my previous jobs. I also like to analyze

processes and find ways to improve and streamline processes in any position that I have been in. I am a very

friendly, happy, easy-going yet extremely goal oriented, detail oriented and very aware of time management for

projects. I am willing to take on and learn any position/job/project I am given and not afraid to offer suggestions

or ask questions. I am looking for a job with a company where I am just able to put all of my experience to

good use as well as be in a position where I am able to learn more and grow with the company so I can stay

there for a long period of time.

WORK EXPERIENCE

Donor Documentation Specialist/ Finance/After Care Specialist Liaison

LifeCell - Branchburg, NJ - August 2012 to January 2015

Worked as part of a team to achieve overall daily, weekly and monthly team goals. Achieved 100% service

goal consistently; processing work within service timeline

• Compiled and completed donor files from tissue banks to include; monthly metrics, eligibility for

transplantation, completed invoices for payment to tissue banks, and correspondence with Aftercare Specialist

and donor's family

• Maintained a filing system for all donor files, tissue invoices and purchase orders

• Answered phone calls and email correspondences from; tissue banks, field representatives and colleagues.

• Reviewed organ donor medical records to ensure that's the organ donor was medically cleared to have

their skin transplanted to another patient. Adhered to strict company, national, federal, Canadian & European

guidelines for transplantation including the FDA guidelines.

Clinical Care Technician

Robert Wood Johnson University Hospital - New Brunswick, NJ - January 2010 to August 2012

New Brunswick, NJ (January 2010 - August 2012)

• Worked as part of a team to ensure all patient call bells were answered in a timely manner, while assisting

any other patient in need.

• Utilized time-management skills to ensure all patient beds were clean and rooms were organized.

• Established strong attention to detail to make sure each patient was receiving the proper diet, medication

and doctors in response to their specific care needs.

• Actively maintained patient file systems within Sunrise Clinical Manager from admission through discharge

in our unit.

Executive Assistant

Bailiwick Company, Inc - Stockton, NJ - October 2007 to January 2010

Served as a project manager for the agency to ensure that all projects were managed and budgeted properly

and vendor invoices were properly charged to the client for all projects.

• Worked with all new hires to set up and maintain their payroll, 401K and healthcare benefits and any

necessary IT telephony equipment.

• Oversaw all day-to-day office operations including; incoming mail, company email in-box; scheduling of

meetings and presentations, client and vendor invoice payments as well as travel arrangements.

• Transcribed all interviews with customers for handoff to writers for case studies and other marketing materials.

Customer Service, Tradeshow Coordinator, Specialty Accounts, Co-op Advertising

Specialist

Viva International Group - Somerville, NJ - September 2005 to October 2007

Somerville, NJ (September 2005 - October 2007)

• Worked on an active customer service phone pilot to answer incoming calls from various Optometrist &

Ophthalmologist offices to place orders for eyeglasses and sunglasses.

• Handled VIP/Specialty Accounts which were high volume, high value accounts which generated at least 40%

of our revenue each month.

• Worked as a tradeshow coordinator assisting all sales representatives with coordination, set-up and travel

arrangements for various shows in the tri-state area.

Technology Expertise

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook (Desktop & Web Access), Notepad,

HTML, Adobe, Sunrise Clinical Manager, File Maker Pro, DreamWeaver, KABA, WorkDay, TrackWise, HQMS,

Discoverer

EDUCATION

Certification in Certified Tissue Banking Specialist

2014 to 2014

License in NJ EMT-B

Somerset County Emergency Services Training Academy - Hillsborough, NJ

2008 to 2008

High School Diploma

Hunterdon Central Regional High School - Hunterdon, NJ, US

2000 to 2004

Surgical Technician

Sanford & Brown Institute - Iselin, NJ

Nursing

Raritan Valley Community College - Branchburg, NJ

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