Customer Service Management
Resume:
DAIDRA GIBSON
Santa Clara, CA *****
******@*****.***
SUMMARY OF QUALIFICATIONS
An ambitious leader with 20 years of experience providing (C-Level) executive administrator supportand business/administrative management include contracts administration – federal, commercial,professional services, construction, pharmaceutical, including Sarbanes Oxley requirements;procurement, accounting, human resources/organizational behavior, customer service skills, event-planning, project/program management and supervisory skills.
EDUCATION
•MBA, University of Phoenix, San Jose, CA, 2008
•BS, (Business Mgmt./Marketing) University of Phoenix, San Jose, CA, 2004
•Federal Contract Administration Certification
•Paralegal Certification, 1990
•NCMA Certification – In process(Commercial Contracts Manager)
TECHNICAL SUMMARY
Advanced PC and Mac user, Microsoft Office, Oracle-ERP System, PeopleSoft, SAP(SystemApplication Product)V4.5, Visio, Microsoft Project, Adobe Photoshop, Prolog, Sharepoint, ICD/Totality, Ariba, Technical Writer & Web Design Writing (HTML), Internet, Deltek
PROFESSIONAL EXPERIENCE
Contracts Administrator – Kaiser Permanente, Redwood City, CA
6/2012 – 12/2014
Contracts Management (URS Corp. - Professional Consultant) - Responsible for contract administration, amendments, change order management activities for all professional services and construction contracts related to $3Billion per year; review solicitations and prepare responses for proposals, bids and contract modification; analyze contract requirements, special provision, terms and conditions to determine compliance with appropriate laws and regulations along with using Kaiser corporate policies. Draft and negotiate contractual instruments in accordance with binding templates and guidelines; ensure contract review, approval and execution in accordance to Kaiser Legal requirements and contract guidelines; prepare and administer routine correspondences, negotiation memoranda, and contract documentation/contract performance and compliance;conduct research to support contract audit(s) and contracting trends; participate and perform contract closeout activities.
Health Care Compliance Specialist - LifeScan, Inc. (Johnson & Johnson) – Milpitas, CA
11/2011 – 1/2012
(Kelly Services – Temp Assignment)
Contracts Management - Health Care Compliance (HCC)Draft and managed HCC contracts; developed, implemented template for contractual use, administer contract execution, compliance, load contracts into Totality software; completed contracts accurately under time constraints; provided corrective action to contract
activities by managing training completion for employees, clients, contractors as required-HCC regulations.
Contracts&Documents Administrator - Janssen AI R&D, (Johnson &Johnson) – So. San Francisco, CA
6/2011-11/2011
(Kelly Services – Temp Assignment)
Contracts Management - Provide contracts administration - approval and review processes;maintain all corporate clinical/non-clinical pharmaceutical
agreements using the department contracts database; negotiate clinical trial contracts; provided general department administrative tasks - copying, filing,
FedEx, generating correspondence and memorandums; assist with special projects and legal compliance as requested; assured appropriate paperwork submitted
byrequestors in accordance with legal processes; ensure approvals are documented in order for review, drafting, execution; assist in articulating approvals for
contract changes; input data into contract database; enter executed agreements, upload to company intranet; set up and maintain contracts files and file room
index; provide assistance with quarterly reviews performed by internal, external auditors for compliance requirements; interface with internal/external individuals
to build effective working relationship.
Administrator/Office Manager – County of Santa Clara - Milpitas, CA
10/2007 – 5/2010
Supervisor - (URS Corp. – Professional Consultant)
Clerical support; delegated work and provided training and guidance when necessary, ensure company deadlines and quality standards are met; charge of recruiting,
interviewing, selection; provided evaluations and disciplinary actions as needed.
Technical Editor - Provide English composition and grammatical rules applicable to professional construction management; format reports to meet a standard format by using templates and style sheets, check for consistency; effectively maintain production and execution of deliverables’ meeting multiple deadlines in a fast-pace environment; excellent written and verbal communication skills.
Document Control - Records management; manage and maintained project documentation (RFIs,Submittals, Daily Reports, Meeting Minutes, Change Orders,
and Plans).
Billing/Accounting - Perform office management functions; coordinate facilities, vendor services; budget/financial tracking, monitored monthly invoice
review and follow-up on unbilled issues; budget development, resource allocation, cost/variance analysis, forecasting, capital equipment acquisition, coordinated
meetings including agendas’ and minutes; handle day-to-day administrative operations; customer service/receptionist skills; judgment and proficient
business decisions, performing complex administrator duties; work independently.
Administrative/Office Support - Santa Clara Valley Transportation Authority (VTA), San Jose, CA
4/1999 –10/2007
Office Support Supervisor/Contracts Management - Prepare contracts and contracts amendments; review contract invoices- match terms and conditions; contract compliance and other documentation related to contract administration activities; calculate and verify payments to-date using accounting principles and practices; prepare correspondence to contractors regarding invoice disputes and adjustments;play a key-role in the pre-qualification (pilot program) contracts; maintain files; entered contractual data into Access and VTA pre-qualification website.
Payroll Accountability - Payroll reporting (timekeeping) track and input into SAP ERP/Payroll System; exercise a high level of confidential discretion.
Office Manager - Supervisor clerical department support; perform tasks in support of managers;using analytical and problem solving techniques in the process of meeting task requirements--arrange meetings, conference room coordination; prepare reports and numerical summaries and budget spreadsheets meet critical deadlines; judgment and interpersonal skill in performing complex administration duties; customer service skills.
REFERENCES: Upon Request
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