Customer Service Manager

Berman (Bim) M. Scott II

**** ******** ***** ****. #*** ( Roseville, CA 95747 916-***-**** (

********@*****.***

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CAREER PROFILE AND CORE COMPETENCIES

A highly qualified manufacturing professional with more than 20 years of

progressive experience enhancing the performance and profitability of

manufacturing operations through operational and production management,

lean principles, engineering analysis, material procurement, personnel

supervision, total quality and project management processes. Core

competencies include:

Strategic Manufacturing Operations Management ( Lean Principles ( Cost

Reduction & Budgeting

Quality Assurance & Control ( Process Improvement ( Financial Management (

Cost Savings Initiatives

Product Development ( Strategic Planning ( P&L Accountability ( Customer

Service ( Project Management

Process Analysis ( Production Management ( Growing Revenue & Profits (

Building Shareholder Value

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PROFESSIONAL EXPERIENCE

CA Real Estate Properties, LLC ( Sacramento, CA ( Lead Construction Manager

(2012-2014)

Establish / manage the maintenance and rehab construction programs for the

company's single-family and multi-family portfolio of investment properties

in the Sacramento, Vacaville, Fairfield, Vallejo, and Stockton areas.

Key Achievements:

. Hired, trained, and managed maintenance supervisors, technicians, and

rehab construction teams.

. Established and coordinated 15 vendor maintenance services, and

reduced service cost by 25%.

. Improved tenant retention by 33% through customer service and

maintenance activities.

Scott's Residential & Commercial Property Improvement Services ( Roseville,

CA ( Owner/Operator (2010-2012)

A professional property improvement service for residential, commercial and

investment properties.

Key Achievements:

. Successful startup of profitable entrepreneurial business with a 30%

annual growth rate.

. Contracted by UNITEK College to perform and manage the maintenance of

the Sacramento campus.

. Contracted by Cooper & Gamble Real Estate and CA Real Estate

Properties, LLC to provide the maintenance of their investment

property portfolios.

Green Horizon Manufacturing, LLC ( Stockton, CA ( Plant Operations Manager

(2009)

Establish the manufacturing operations for the company in emergency /

disaster relief housing.

Key Achievements:

. Co-ordinated the development of the engineered structural design and

production packages.

. Created supplier / vendor relationships for the procurement of

materials.

. Established production stations, manufacturing processes, and material

storage locations.

. Supervised the construction of the company's first functional proto-

type unit.

Fleetwood Homes of CA, Inc. ( Woodland ( Manufacturing Manager (Quality)

(1999-2008)

Managed the quality program for a single-plant operation while providing

technical support in manufacturing production processes, engineering,

material procurement, housing installation, and customer service.

Key Achievements:

. Increased manufacturing capacity utilization and efficiencies by 36%

by applying lean principles.

. Improved HUD product compliance from 77.6% to 99.2% average through

employee training.

. Reduced service cost by 30% and improved customer satisfaction index

from 84.7% to 92.5%.

. Contributed in the generation of record profits for the plant /

company as the plant was ranked in the top 5 out of 34 plants.

Oakwood Homes Corporation ( Greensboro, NC

Regional Manufacturing Manager ( Western Region ( 1994-1999

Provide the primary leadership role and support for the Western Region of

manufacturing (7 plants).

Key Achievements:

. Increased regional manufacturing capacity utilization and efficiencies

by 160% through lean principles.

. Reduced regional service cost per quarter by 33% while improving

customer satisfaction index to 96.8%.

. Improved product compliance from 80.1% to 99.6% average for the

region.

. Salvaged three unprofitable manufacturing plant operations.

Corporate Engineering Manager ( 1987-1994

Provided technical support in the areas of engineering, material

specifications/procurement, manufacturing operations, production processes,

quality control, project management, housing installation, and service.

Key Achievements:

. Provided the engineering and technical support for 10 manufacturing

plants and 160 retail centers.

. Assigned by V.P. of Manufacturing to evaluate less profitable /

productive manufacturing plants, determine solutions, and implement /

manage corrective actions.

. Assigned member of interim-plant production management team for new

plant start-ups and plant management changes.

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EDUCATION

Attended:

University of Phoenix for Business Administration

Southside Virginia Community College for Business Management

Phillip Crosby Quality College for Total Quality Management

McNair & McNair Consultants for Managerial Success Skills

Additional educational training: Business Operations, Budget Planning and

Analysis, Manufacturing Operations and Procedures, Manufacturing Production

Processes, Personnel Supervision, Project Coordination & Management,

Architectural Design, Structural Engineering Design and Analysis, Wood,

Steel, and Aluminum Construction, Material Management and Procurement,

Quality Assurance Procedures, and Quality Control Programs

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