Michael Slowikowski

**/**/****

acon22@r.postjobfree.com

+48-698-***-***

**** ** *** **

Coral Springs, FL 33071

United States Permanent Resident

OBJECTIVES

I want to utilize my strong organizational, communicational and interpersonal relations

skills. I would like to associate myself with a company that provides an opportunity to work

as part of a strong team, where I could exhibit the maximum of my potential, demonstrate

my proficient IT and technical skills, and contribute to the success of any enterprise

undertaken.

WORK EXPERIENCE with scope of duties

06/2014-02/2015 IT Analyst for Avon United Kingdom Republic of South Africa

Avon Cosmetics, Warsaw, Poland

To provide operational, technical and administrative support for the administrative information

systems; ensure timely, reliable, cost effective service; to maintain and manage Active Directory; to

install, update, and configure software; to develop manuals; to monitor, log, track and report issues,

errors and root causes impacting the Desktop environment.

nd

01/2013-06/2014 2 Level IT Engineer for Shell United Kingdom Republic of South Africa

Wincor Nixdorf International GmbH, Warsaw, Poland

nd

2 Level Support issues: to respond, resolve, troubleshoot; a nalyze IT incidents and Service Desk Data

to identify reoccurring issues and recommend preventive measures; coordinate hardware repairs and

replacement where required; provide input for problem management; develop and maintain Incident

Management process and procedures; support Field Service Engineers and cooperate with

d evelopment team.

1 st Level IT Specialist for Shell United Kingdom Republic of South Africa

04/2012-12/2012

Wincor Nixdorf International GmbH, Warsaw, Poland

st

1 Level Support issues: to diagnose and rectify problems with installed desktops and associated

p eripherals; resolve and troubleshoot; use corporate knowledge base, log files and journal data to

analyze failure causes; provide trainings for new agents; analyze incidents and service requests; detect

p roblems and provide extended information as input for the monitoring process.

06/2009-12/2011 Sales manager, Business development, Franchise

Traveltain Travel Agency, Lublin, Poland

To sell travel products and tour packages; deal with customer enquiries; liaise with airlines, tour

operators and hotels to manage bookings, schedules and promotions; determine annual unit and

g ross-profit plans by implementing marketing strategies; analyzing trends and results visit new

d estinations in order to gain information on amenities of interest to consumers; d eal with customer

enquiries and aim to meet their expectations.

06/2008-11/2008 Supervisor, Tortugas Restaurant

Gold Key PHR, Virginia Beach, VA, USA

To a ssign duties, responsibilities and work stations to team in accordance with work requirements;

observe and evaluate workers and work procedures to ensure quality standards and good service;

inspect supplies, equipment, and work areas to ensure efficient service and conformance to

standards; control inventories of food, equipment and report shortages to designated personnel.

01/2003-06/2012 Soccer Referee

Football Association in Lublin, Poland

To supervise games of a football association having full authority to enforce the Rules of The Games;

to work at all levels of the game from local youth leagues right up to professional soccer (over 300

matches refereed).

EDUCATION

2004-2010 E uropean Studies, Master Degree

Maria Curie-Sklodowska University, Lublin, Poland

2008-2009 Matej Bel University, Banska Bystrica, Slovakia

02-07.2008 Slovak Government Scholarship

09-12.2009 National Scholarship Programme of the Slovak Republic

LANGUAGES

E nglish: advanced

Polish: native

S lovak: intermediate

TECHNICAL SKILLS

R ed Prairie, MS Office 365, Windows S erver, Active Directory, LAN/WAN, Oracle CRM, S QL,

ITIL, Citrix, Remedy, Group Policy, Namos, Concorde, Lotus Notes, Mainframe, Visual Basic

C OURSES

R ed Prairie (Stokenchurch/Loudwater, United Kingdom), Psychology, Closing Techniques

SOCIAL SKILLS

AND COMPETENCE

I boast a vast experience in team management and customer relations. My good manners

and devotion to work have helped me perform my duties in both fields outstandingly well.

I can organize my own, as well as others work. To my further assets belong negotiation

skills, self-confidence, and an easy manner.

Contact this candidate