Active Directory Service
Resume:
Michael Slowikowski
******.***********@*****.**
Coral Springs, FL 33071
United States Permanent Resident
OBJECTIVES
I want to utilize my strong organizational, communicational and interpersonal relations
skills. I would like to associate myself with a company that provides an opportunity to work
as part of a strong team, where I could exhibit the maximum of my potential, demonstrate
my proficient IT and technical skills, and contribute to the success of any enterprise
undertaken.
WORK EXPERIENCE with scope of duties
06/2014-02/2015 IT Analyst for Avon United Kingdom Republic of South Africa
Avon Cosmetics, Warsaw, Poland
To provide operational, technical and administrative support for the administrative information
systems; ensure timely, reliable, cost effective service; to maintain and manage Active Directory; to
install, update, and configure software; to develop manuals; to monitor, log, track and report issues,
errors and root causes impacting the Desktop environment.
nd
01/2013-06/2014 2 Level IT Engineer for Shell United Kingdom Republic of South Africa
Wincor Nixdorf International GmbH, Warsaw, Poland
nd
2 Level Support issues: to respond, resolve, troubleshoot; a nalyze IT incidents and Service Desk Data
to identify reoccurring issues and recommend preventive measures; coordinate hardware repairs and
replacement where required; provide input for problem management; develop and maintain Incident
Management process and procedures; support Field Service Engineers and cooperate with
d evelopment team.
1 st Level IT Specialist for Shell United Kingdom Republic of South Africa
04/2012-12/2012
Wincor Nixdorf International GmbH, Warsaw, Poland
st
1 Level Support issues: to diagnose and rectify problems with installed desktops and associated
p eripherals; resolve and troubleshoot; use corporate knowledge base, log files and journal data to
analyze failure causes; provide trainings for new agents; analyze incidents and service requests; detect
p roblems and provide extended information as input for the monitoring process.
06/2009-12/2011 Sales manager, Business development, Franchise
Traveltain Travel Agency, Lublin, Poland
To sell travel products and tour packages; deal with customer enquiries; liaise with airlines, tour
operators and hotels to manage bookings, schedules and promotions; determine annual unit and
g ross-profit plans by implementing marketing strategies; analyzing trends and results visit new
d estinations in order to gain information on amenities of interest to consumers; d eal with customer
enquiries and aim to meet their expectations.
06/2008-11/2008 Supervisor, Tortugas Restaurant
Gold Key PHR, Virginia Beach, VA, USA
To a ssign duties, responsibilities and work stations to team in accordance with work requirements;
observe and evaluate workers and work procedures to ensure quality standards and good service;
inspect supplies, equipment, and work areas to ensure efficient service and conformance to
standards; control inventories of food, equipment and report shortages to designated personnel.
01/2003-06/2012 Soccer Referee
Football Association in Lublin, Poland
To supervise games of a football association having full authority to enforce the Rules of The Games;
to work at all levels of the game from local youth leagues right up to professional soccer (over 300
matches refereed).
EDUCATION
2004-2010 E uropean Studies, Master Degree
Maria Curie-Sklodowska University, Lublin, Poland
2008-2009 Matej Bel University, Banska Bystrica, Slovakia
02-07.2008 Slovak Government Scholarship
09-12.2009 National Scholarship Programme of the Slovak Republic
LANGUAGES
E nglish: advanced
Polish: native
S lovak: intermediate
TECHNICAL SKILLS
R ed Prairie, MS Office 365, Windows S erver, Active Directory, LAN/WAN, Oracle CRM, S QL,
ITIL, Citrix, Remedy, Group Policy, Namos, Concorde, Lotus Notes, Mainframe, Visual Basic
C OURSES
R ed Prairie (Stokenchurch/Loudwater, United Kingdom), Psychology, Closing Techniques
SOCIAL SKILLS
AND COMPETENCE
I boast a vast experience in team management and customer relations. My good manners
and devotion to work have helped me perform my duties in both fields outstandingly well.
I can organize my own, as well as others work. To my further assets belong negotiation
skills, self-confidence, and an easy manner.
Contact this candidate