Customer Service Data Entry

Tahla D Rose

**** ******* **** – Houston, Texas *7088

832-***-**** (cell) – **********@*****.***

Summary

Highly motivated with several years of experience and knowledge employed in office, restaurant and call center environments.

Consistently, demonstrate the ability to provide exceptional talents in customer service, management and collections roles.

Possess superior communication and problem solving abilities. Work excellent in a team environment.

Computer skills in Microsoft Word, Outlook, Excel, Power Point and Access Data, DDA, MR8, POS, WUSP,Soft

Phone, People Soft, Citrix, KMS, and Touch Star

Work Experience

11/2013 – 02/2015 McDonalds Houston, Texas

Dept. Manager

• Human Resources: Recruitment, development, scheduling, payroll input, payroll corrections, employment

verification, data entry, verify legal status, WOTC input, resolve employee issues, document employee performance

Meet with employees and store manager for reprimands if needed and etc.

• Financial management: Submit cash deposits after each shift, verify cash deposits going to Brinks cash truck at pick

up, substantial cash, credit, debit and gift card control, responsibly maintain a cash safe of 1500.00 – 5000.00 daily,

loss prevention, verification of counter fit bills, skim/balance registers when needed, POS verifications of sales,

verification of promos or free items such as coupons, make change for employees, and refunds

• Budgeting: Control inventory and ensure adequate stocks ( strong math skills required) also process order for food

truck determining the needs of the store, and balance monies properly, food expenditure reconciliation

• Crew management: training and developing new and existing staff, motivating and encouraging staff to achieve

targets, coordinating staff scheduling and quotas, ensure food and store safety regulations were being followed properly

• Clerical: Preparing reports and other performance analysis documentation, data entry, faxing, filing, and sorting

incoming and outgoing mail

06/2012 – 11/2013 Keais Records Services Houston, Texas

Records Collector Specialist

• Correspondence: 300 + out/ inbound dialed calls a day as well as e-mail correspondence

• Verifications: Confirmed with custodians the receipt of subpoenas, legal request and other legal documents

Verified documentation was HIPPA compliant for patient consents and standard patient auths that maybe required by

each facility to ensure they were completed accurately and acceptable by law

Verified each document that was received in house to ensure the DOS and type of records were exact before delivering

to the requesting attorney

Communicated the urgency to custodians for release of requested medical records or any other necessary records case

by case basis

Confirm addresses, fax numbers and other required information case by case

• Accounts Payable: Process payments accurately using check by phone or credit card method on cpu software

Confirmed payment for records and submit checks to custodians via mail or over the phone also created checks using

CPU software provided by the company and following company guidelines

• Clerical: Faxed legal and other required documents that have or have not been scanned into our system

Operate systems such as MR8, Touch Star and create check payments

Heavy data entry, detailed notations, printing, faxing, filing, sorting in/outgoing mail

01/2011 – 05/2012 GC Services Houston, Texas

Collections Rep

• Finalized 300 -350 outbound collection calls to Toyota Financial consumers

• Regularly met collection goals on a daily, weekly and monthly basis

• Accounts Receivables: Processed checks, and credit cards by phone using Western Union Speed Pay (WUSP) system

• Assertively negotiated payments to bring consumers accounts current while stressing urgency

• Evaluated consumers past payment history with company and advised consumers of ramifications and contractual terms

and looked for opportunity to help with possible extensions

04/2010 - 01/2011 Staffmark (Temporary Services) Houston, Texas

Roadside Service Dispatch

• Accurately and professionally completed 200-350 inbound calls per day to assist with provider and consumer inquiries

• Constantly met production and quality control levels on each call and in office duties

• Enroll customers in new member plans for roadside service, upselling existing consumers

• Dispatch: Effectively listened to consumers concerns while gathering detailed information to identify consumers

disablement issue, Dispatched service for provider to assist consumer with disabled vehicle, Located consumers

vehicle or place of disablement using Google Map and other needed directories or search engines

• Notated specific details in each consumer account mirroring each concern and final resolution

• Accounts Receivable/ Payable : Successfully processed payments using credit or debit cards and also issuing refunds

to consumers when necessary, Verify and request release of payment to providers who have assisted consumers when

qualified

09/2007 - 03/2010 Borders Books Laverne, Tennessee

Customer Care Rep

• Resolved 200-400 inbound calls and e-mails per day in reference to consumers Borders bucks, rewards card,

memberships, billing and, sales needs

• Tech Support: web site trouble shooting and help with online ordering

• Accounts Receivable/Payable: Administered orders by phone or email processing payments via credit card, borders

card or personal check while verifying each detail to complete the payment also issuing credits or refunds when

requested and requirements are met

• Notated and obtained detailed information for store complaints, accurately type correspondence from consumers to the

General and, District managers

• Obtained detailed information for each order and accurately complete sales forms while using suggestive sales skills

• Shipment Locator: Track orders via USPS, UPS, FedEx or DHL and give proper information third party to locate

order if there was no update via the website

• Some basic office skills required data entry, faxing and filing paperwork

Education – Eisenhower High School – Diploma

Lone Star Community College – Business Administration in progress

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