Customer Manager
Resume:
Princess Sarah S. Bagtas
*** ******* ******** ***** ** Lago
Tuktukan, Taguig City
Email Address: ***********@*****.***.**
Mobile No. 099******** / 092********
Objective
Seeking Human Resource Management position to dedicatedly work towards
achieving greater success through hard work, reliability, and the ability to work well with
others to accomplish the company’s goals, aims and objectives.
PERSONAL BACKGROUND
Age: 21 Birthdate: December 22, 1993
Sex: Female Birthplace: St. Martin De Porres Hospital, San
Juan M.M.
Weight: 90 lbs. Religion: Roman Catholic
Height: 5’2
Father’s Name: Rommel V. Bagtas Occupation: Colgate Palmolive Philippines
Sr VMI and System specialist
Occupation: Ateneo De Manila
Mother’s Name: Cristina S. Bagtas
Marriage and Family Counselor
Siblings:
3rd year college- Pasig Catholic College
Princess Hannah Bagtas
Grade 9- Pasig Catholic College
Prince Ezekiel S. Bagtas
EDUCATIONAL BACKGROUND
Tertiary Pasig Catholic College
Bachelor of Science in Psychology
Pasig City
2010 - 2014
Secondary Colegio De Sta. Ana
Taguig City
2006 -2010
Elementary Colegio De Sta. Ana
Taguig City
2000 -2006
SKILLS
Interpersonal Relationship
Good Communication skills
Public Hosting
Flexible
SPECIAL ACHIEVEMENTS
Dean’s Lister (PCC) (2012-2014)
Outstanding officer (PCC) (2012-2014)
Alumni officer (PCC) - Secretary (2014)
Psychology Society (PCC) - Vice President (2013 – 2014)
Psychology Society (PCC) - Treasurer (2012 – 2013)
Psychology Society (PCC) - Auditor (2011-2012)
Actus Academicus (PCC) - Best thesis (February 19, 2014)
SPEAKER/FACILITATOR
(March 30, 2014)
Family as a Domestic Church (Handmade of Jesus Congregation)
I facilitated family activities about Good Family Relationship and Family
Awareness to different group of families.
(2011-2012)
Counseling Therapy (Pasig Catholic College)
I gave a seminar about Counseling Therapy: its techniques and effective
approaches to patients.
(March 05, 2014)
This is it thesis! (Pasig Catholic College)
I gave a seminar about my thesis and also conducted the program of the
seminar.
(February 19, 2014)
Actus Academicus (Pasig Catholic College)
I gave talk about my thesis and shared some tips on how to create an effective
thesis.
ON JOB TRAINING
La Sagesse (Education field)
- Effectively taught the special students, conducted music lessons and
programs
- Effectively taught the students about Values, Math, Science, English and Arts
- Effectively modified and removed the student’s rude behavior specifically
tantrums and spitting habit
- Effectively conducted games for the students where mental growth is
focused.
- Able to create lesson plan as part of the school’s requirement
- Able to compose songs as part of the school’s requirement
- Able to create motivational exercises through activities, lesson and music
Medical City (Clinical field)
- Successfully conducted group dynamics
- Successfully conducted Intervention programs
- Successfully facilitated reports and other information regarding the patient’s
status
- Successfully assisted Psychiatrists and other Nurses in their work
- Successfully assisted cooking and making arts with the patients
Satellite II Office of the Mayor (Industrial field)
- Effectively worked in recruitment and selection process
- Successfully reported the employees’ information task
- Successfully conducted 2 seminars: Abnormal Psychology and
Motivational Psychology
- Efficaciously conducted projective test to the staff
WORK EXPERIENCE
HarteHanks, Market Market September 15, 2014-
Call Center Agent
- Effectively and patiently worked as a call center agent that supports technical
issues for phones and accessories.
- Worked also as a chat agent for troubleshooting steps.
- Handles incoming or outgoing customer calls about account inquiries,
customer complaints or support issues.
- Sends email to the customers for updates and other notifications.
- Efficaciously doing multi-tasking while on call: Searching for tools and
information to help the customer, discussing the steps and typing on board.
- Send reports about what happened during the call and the customer’s
account information.
- Got promoted as Level 2-Technical Support and performed advanced
troubleshooting steps on phones and accessories.
- Supports and performs troubleshooting steps for end of life devices.
SEMINARS ATTENDED
Hypnosis Sport Psychology
CEU, 2011 Our Lady of Guadalupe Seminary, 2012
Abnormal Psychology Psychology in your mind
Colegio De San Juan De Letran, 2012 Our Lady of Guadalupe Seminary, 2012
Handling Emotions Personality Psychology
PCC, 2012 PCC, 2013
Leadership Training Seminar Seminar Series
PCC, 2012-2013 PCC, 2013-2014
Positive Psychology
PCC, 2013-2014
CHARACTER REFERENCES
Ms. Sherly Cordova Mrs. Jing Roxas
Program Head Adviser Proprietor - Metrologie Concepts Solution Inc.
Pasig Catholic College Mandaluyong City
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