Travel, Tourism & Hospitality Management

Carolyn Roccato

**** **** **** *********, ** ****4 ********@*****.*** 484-***-****

Objective: To obtain a career in the events department with Marriott International

Highlights of Qualifications:

• Computer Skills: Proficient in Microsoft Office, POS and MICROS systems

• ServSafe Alcohol certified; Certified Food Safety Manager

• Languages: Moderate in Spanish, Beginner in French

Work Experience:

Intern Travel Consultant Pawtucket, RI

Jet Tours Travel World 12/2014 – 05/2014

• Performed office duties such as answering calls, filing papers and folders, and responding to emails daily

• Utilized different databases such as Sabre and VAX

• Planned and booked trips for clients of the agency

• Completed invoices for clients in Microsoft Excel

Retail Sales Associate/Team Leader/Merchandise Supervisor Allentown, PA

Dorney Park & Wildwater Kingdom 04/2010 –

09/2013

• Provided guest assistance and efficient service with hundreds of guests each day as a sales

associate

• Offered directions and provided information about the park and all its services to guests

• Managed and directed a staff of seven associates and team leaders in four different locations

• Handled and resolved situations that arose with customers

• Collaborated as a team with managers and supervisors to complete projects

Intern Providence, RI

AAA Southern New England Headquarters 09/2012 –

10/2012

• Participated in a four week job rotation at SNE headquarters with AAA employees and corporate travel

professionals to gain insight into agency operations and superb customer service

• Developed a research project to create a destination package for Australia, including ads, an itinerary and

budgets; presented to Executive Level Travel staff

• Completed Five Diamond Customer Service Training

• Shadowed agents interacting with clients at various AAA branches and in call centers

• Sent out travel mailings to customers and fulfilled various administrative office tasks

Education:

Johnson & Wales University

Providence, RI

Bachelor’s of Science: Travel, Tourism & Hospitality Management: Summa cum laude 02/15

Concentration: Tour Management Operations GPA:

3.9/4.0

Study Abroad: International Hospitality Operations Management – Belgium Summer 2014

Affiliations:

• Collegiate Honor Society, Member 09/2011-present

• Eta Sigma Delta Hospitality Student Honor Society, Member 10/2013- present

Volunteer Work:

• Coastal Cleanup, September 2012; Gloria Gemma Waterfire, October 2012; Johnnycake Festival, October 2012;

AAA Travel Marketplace at Gillette Stadium, March 2013; Study Abroad Fair, October 2014

References Available Upon Request

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