Administrator, Executive Director
Resume:
Dawn M. Willert, NHA
East Troy WI 53120
(C) 414-***-****
*********@*****.***
Highlights of Qualifications:
* Administrator of 118 bed CBRF/Assisted Living Community
* Kiwanis Manor, Inc SNF & CBRF Administrator
* Kiwanis Manor, Inc covering a wide range of positions
o Finance Director
o Technical Support
o Human Resources
o Designee Administrator
o Marketing/ Public Relations/ Fund Raising
* Years of financial experience
* Years of human resources experience
* Marketing and sales experience
Education:
2007 Certificate, Fire & safety, standard precautions, dietary needs, and
first aide HFS83
WCTC, Waukesha WI
2005. Certificate, Health Care Management, Nursing Home
Administrator
Ottawa University, Brookfield WI
1999 Certificate, Human Resources Management,
Alverno College, Milwaukee WI
1986-1999 Bachelor of Arts, Business and Management/Psychology &
Sociology support.
Alverno College, Milwaukee WI
Work History:
Aug 2010- current Executive Director, Emeritus West Park Place
April 2009-July 2010 Administrator, Sunwest, West Park Place (sold)
2009. Administrator 2006-2009, Finance Director 1999-2006
Kiwanis Manor, Inc/ East Troy Manor (sold)
Mar 1999-Aug 1999 National Recruiter, Epic Recruiting
1999. Office Manager, Mukwonago Chief / Add Inc (buyout)
1991. Office Manager, Foster Chrysler Plymouth (sold)
Professional Experiences at:
Emeritus, West Park Place Aug 2010- current
. Continue to move the community forward bringing the community into
compliance with regulations in the largest assisted living in
Milwaukee County for mentally ill seniors. Assisting Emeritus
Corporation in understanding and implementing Wisconsin code into the
organizations standard forms and agreements.
Sunwest, West Park Place April 2009- Aug 2010
. Taking on the challenge of a facility that had lost its license with
the state multiple times in 2008 and brining back to regulatory
compliance while maintaining a financial balance. Within this past
year at West Park Place we have grown a great working relationship
with the Department of Aging as well as many different case managers
from Family Care increasing census. We have repaired the image and
reputation to a community of caring staff with a passion for the
residents well being.
Kiwanis Manor Inc, Wisconsin 1999-2009:
. Accepting a position in a facility with multiple IJ citations and over
20 other citation in 2006 and turning it around to be one citation in
2007, two in 2008, and one citation in 2009 all being minor not
requiring revisits or financial consequences.
. Working with the Federal and State officials to have hundreds and
thousands of dollars in finds removed from the 2006 survey because of
the progress and advances the state saw occurring in a short time.
The state even took some of the ideas of change and has shared them
with other facilities for the best interest of the residents.
. Set up a marketing program to increase Medicare from 2-4 residents per
month to over 240 day average of Medicare per month with high RUG
scores. As while as worked through strategic planning to increase
Medicaid rates by over $20 per day by assessment and evaluations of
residents in conjunction with target days by Medicaid.
. Established a human resource program that protected the facility
through a hand book development, controlled substance and alcohol
policy and through evaluations and much in between. Reducing
unemployment claims as well as eliminating any claims on harassment or
unfair treatment.
. Marketed for community support and raised over $100,000 in the past
two years for needed internal improvements for the residents. From
small internal fund raisers to large fund raisers such as golf outings
and casino night events.
. Downsized the 60 bed facility to 50 beds SNF with 8 bed CBRF as the
industry changed to meet community needs as well as improve financial
stability.
. Actively assisted in the sale of the facility through working with
state documents, legal council, and between seller and buyer.
. Years of balancing account payable and receivable for the facility as
finance director to continue operations on a very limited income.
Seminars/courses attended (this list is only some of them)
. Emeritus BOD training, A/R,A/P, HR, and payroll
. Wisconsin State FOCUS seminar 2010, 2011,2012,2013
. WALA Spring convention 2011, 2012, 2013
. Emeritus training private pay sales external and internal January 2011
(three day program)
. Emeritus training health service policy and procedure November 2010
(two day program)
. ALAH 2010 regulation seminar
. Emeritus training business office July 2010 (three day program)
. WALA Spring convention 2010
. Annual attendance since 1999 of Medicare in Review by WASHA
. ALAH 2009 regulation seminar
. WAHSA spring and fall conferences since 2006 to 2010
. Multiple Webinars training on state and federal regulations to keep
the facility within compliance. From F-tag changes to DHS changes.
. Joint Committee hearings on budget attended in Madison at times from
2001- current when time allowed.
. DWD Labor law clinics as changes occurred or refreshment of knowledge
was needed
. FISS training as well as HCFA training
. Many Medicare seminars by SMS to improve revenue, coding issues, and
billing coverage training.
. Medicare denials and interdisciplinary approach
Community Service/Volunteer Organizations:
2009-current WALA member
2009-current West Allis Business District Member
2012- current Wisconsin Diamond Accreditation Behavior Health
Board Member
2012-current Election pole worker volunteer
1999- 2009 Kiwanis Manor Activities volunteers
2003- 2010 Meals on Wheels Substitute driver as well as the Christmas
and
Thanksgiving holiday meals
2003- 20009 Kiwanis International Member
2003- 2009 East Troy Sports concession volunteer
2003- 2010 Take Action Group call legislators when SNF or CBRF
facility issues arose
2004- current Builders Club advisor (local Middle School club
advisor) Kiwanis Club
2004-2005 Catechism Instructor, St Peters
2004- 2009 Kiwanis Manor Foundation Secretary
2006-2009 Heritage Senior Living Board of Directors member (holding some
offices throughout the years)
Awards:
2011 Emeritus Employee of the Year Recognition
2008 East Troy Citizen of the Year
2007 Presidents Award for dedicated work for the Senior Citizens and Youth
of the East Troy Community
2004-2005 Appreciation Award for outstanding and devoted service by Kiwanis
Club of Greater East Troy
Letters of recommendation, portfolio & references available upon request
Contact this candidate