Sales Customer
Resume:
Kara Laplana
Ibarra Maasin City, Southern Leyte
E-mail add: **********@*****.***
Mobile #091********/091********
CAREER OBJECTIVES:
To engage in a job that would best challenged my skills, abilities and capacities, possibly
to meet my qualifications, having an opportunity for growth and development and positively improved
and enhance my personality
PROFESSIONAL EXPERIENCES:
Customer Support Engr. – Freelancer (September 2014- Present)
GHL System Incorporated, Mandaue City, Cebu
• Provide technical support to all staff in all products and perform solutions on all field inquiries
• Monitor all assign cases for customer support & update all activities on company tracking system
• Analyze customer issues and develop necessary actions and ensure customers satisfactions to
provide appropriate support
• Administer all resources and ensure delivery of product and fixes within timeframe
• Maintain accurate customer documents and prepare reports for all issues and resolution
• Perform routine maintenance on machine and provide back-up to administer all network threats
and alarms
Customer Sales Associates (February2014-August 2014)
Cebu Graphicstar Imaging Corporation, SM Branch Cebu City
• Accept and settle customer’s inquiry and complaints
• Received and answer phone calls and email
• Settle customer’s payment either by cash, check and credit card
• Forward orders to the main office for production
• Constant follow-up the status of every order to the production department
• Report sales to the management every end of the day
Sales Coordinator/Sales Executive (December 2012-December 2013)
Suarez Arts Metal Technology, Main Office Cebu City
• Maintain good relationships with the client and companies through phone calls and emails
• Review Sales Executive individual aim and performance to meet the target
• Records sales and clients information for future purposes
• Gather customers and market information regarding the products delivery and price variation
• Accept order and payment of the client
• Negotiate and make marketing strategy to close a deal
• Accept orders from Ayala branch and do the job order for production
Sales Frontliner (June 2012-December 2012)
Suarez Arts Metal Technology, Main Office Cebu City
• Responsible in giving information with the product
• Accept the orders and released the order correctly
• Received payment from the client
• Responsible in answering customer’s complaint and feedback
• Constant follow-up to the production staff the status of every order
Sales Assistant/ Shop Leader (December 07, 2010 – December 7, 2012)
Daiso Industries Co., Ltd., Vivo Branch Singapore
• Order, received and divide stocks according to each department
• Prepare daily management planning to meet the target sales
• Supervise, control and driving high levels of team morale
• Assist, settle customer complaints and management problems
• Report to the General Manager regarding company sales and operation
• Answer phone calls and email from the other branches as well as customers inquiry
• Discuss company rules and regulations and conduct trainings for the new staff
• Do monthly schedule of the staff
• Conduct initial interview with the applicant
Cashier/Assistant Supervisor (December 2007 – June 2010)
DK’s Bakeshop and General Merchandize, Talisay City, Cebu
• Report to the General Manager regarding with the operation and sales
• Entertain and settle costumer’s needs and complaint
• Supervise the staff and manage the entire operation
• Plan for new marketing strategy and promotion
• Maintain good relation with the staff to staff, staff to customers and suppliers as well
• Do monthly monitoring the level of the stocks and ordering
Waitress (July 2005- November 2006)
NAP Catering Services, Talisay City, Cebu
• Check all the equipments if complete in every operation
• Help in preparing the location in every event
• Serve the customer with respect and respond with their needs immediately
Cashier (September 2005 – March 2006)
Metro Gaisano Colon, Colon Cebu City
• Smile and greet all the customer before and after the transaction has been made
• Received payment of the customer either cash or credit card and give their change together with
their receipts
• Make sure to keep the sales in a safe place all the time
• Remit the sales for that day to the Accounting’s Office
• Maintain the cashiers area neat and well organized
Nurse Aide (June 2004- June 2005)
Basilica del Santo Niño Church, Cebu City
• Assist the nurse in completing all her tasks
• Check the equipment and supplies if they are complete, safe and ready to use
• Render total bedside care (do sponge bath, change linens, oral care, etc)
• Administer oral feeding to the patients
• Perform procedures according to the patients needs (environmental sanitation, assisting in doing
personal hygiene, etc.)
EDUCATIONAL ATTAINMENT:
• Short-term Course: June 2006- October 2006
5 months Computer Secretarial
Interface Computer College, Cebu City
• College Education: Year 2003-2004
Bachelor of Science in Hotel and Restaurant Management
University of Cebu, Cebu City
• Secondary Education: Year 1998-1999
Saint Joseph College
Maasin City, Southern Leyte
• Elementary Education: Year 1993-1994
Ibarra Elementary School
Ibarra Maasin City, Southern Leyte
TRAININGS AND SEMINARS:
• October 29, 2003 – February 25, 2004 (On-the-Job Training)
Sarrosa International Hotel and Residential Suites, Ayala Access Road, Cebu City
• October 2002 – December 2003 (On-the-Job Training)
Cebu Business Hotel, Colon St., Cebu City
• February 7, 2004 – Public Relation Seminar
• October 12, 2003 – Crisis Management Seminar
Cebu Marriott Hotel, Cebu City
• March 15, 2003 – Innovative Techniques in Marketing Strategy Seminar
Cebu Midtown Hotel, Fuente Osmeña Cebu City
• September 20, 2001 – Techniques in Conducting a Cocktail Party Seminar
Philippine Dream Hotel, Lapu-Lapu City, Cebu
PERSONAL DATA:
Height: 5’2” Weight: 100lbs
Civil Status: Single Citizenship: Filipino
Age: 32 years old Sex: Female
Date of Birth: February 02, 1983 Birth Place: Sogod Southern Leyte
Religion: Roman Catholic Languages: English, Tagalog and Bisaya
Person’s notified in case of Emergency:
Mr. & Mrs. Jaime Laplana
Ibarra Maasin City Southern Leyte
Tel #570-1171/Cel #092********
REFERENCES:
Beinvenida Deiparine Joselyn Diamano
Accountant Area Client Relation Assistant
Basilica del Santo Niño Church, Cebu City Cebuana Lhuillier, Cebu City
Contact this candidate