Customer Service High School

ERICA R. BEACH

**** ****** **** *****. ** Home Phone: 229-***-****

Marietta, Ga 30064 email: *************@*******.***

_

A results-driven, dedicated professional with solid experience in the administrative

filed, etc.

Summary of Qualifications

• Over 10 years of experience working in various fields including but not limited to

collections, machine operations, processing poultry, warehouse, as well as cashier,

and bookkeeping

• Highly motivated with excellent interpersonal skills, organizational skills and very

detail-oriented approach to responsibilities with great ability to manage multiple

assignments

• Consistent at meeting goals and delivering a high level of job performance

• Proven ability to build strong customer/client relationships

• Exceptional experience performing duties such as word processing/Microsoft Office

Software, typing, filing, faxing, and customer service representative

Professional Experience

Brew Law Firm, Marietta, GA 07/2014 to Present

Collector

• Collecting on bad checks and payday loans.

• Taking payments, and making courtesy/reminder calls regarding late and/or

delinquent payments.

• Managed incoming payments for weekly status reports.

• Meeting daily and monthly goals.

Randstad Staffing, Marietta, GA 06/2014 to 06/2014

Warehouse Worker

Performing various warehouse duties including, but not limited to: loading/unloading

shipment containers, order pulling, picking/packing, palletizing, performing

general warehouse clean up duties as needed, etc. Working in a typical warehouse

environment (hot in summer, cold in winter.)

Shipping and Receiving

Order processing, Inventory, Correct counting, working with hands, and

Mechanically inclined

Albany Advocacy Resource Center Inc., Albany, GA

Home Care Manager 11/ 2010 – 05/2014

Employed as a weekend in-home care assistant to patients needing assistance with

their cleaning, cooking, and medication, and traveling from place to place

Kept complete documentation on the patient in-home as well as out-of home activities

Completed formal medical training in the administration of medicine and as well as

the handling and distribution of diabetes medical apparatus

Completed 100 hours of CNA classes

CPR and First Aid certified

Credit Bureau of Southwest GA (C B V Collections), Albany, GA

Collector 01/2011 -01/2012

Completed duties as it related collections such as taking payments, and making

courtesy/reminder calls regarding late and/or delinquent payments on their

hospital accounts

Informed and assisted clients in the best choice of payment options

AUTOMAXX, Albany, GA

Collector 2009 – 2010

Completed duties as it related collections such as taking payments, and making

courtesy/reminder calls regarding late and/or delinquent payments on their auto

accounts

Managed incoming payments for weekly status reports

Informed and assisted clients in the best choice of payment options

Bright Beginnings Academy, Albany, GA

Childcare Provider (Volunteer Only) 2007

- 2008

Responsible for providing direct educational assistance, new ideas, and solutions to

teachers and students within the facility

ERICA R. BEACH PAGE-2

Daily monitored and supervised student’s general welfare by maintaining a

disciplined, orderly, and classroom environment

Coats & Clark, Albany, GA

Production – Chemical Dye Technician 2005 - 2007

Managed, arranged, and scheduled stocks of raw material for machine operations

Managed quality of products and performances throughout the chemical dye

operations

Prepared, conducted, and completed calibrations of various measuring and weighing

devices, scales, and equipment

Maintained and enhanced motivation and productivity through quality processing

from machine and product operations

Cagle’s Poultry Plant, Camilla, GA

Poultry Processer 2003 – 2005

Managed and performed multiple job assignments in several departments throughout

the facility, extremely knowledgeable of poultry processing

Maintained high efficiency ratings in productivity while preparing poultry on such

assembly line duties such as a, cutter, de-boner, hanger, packer, puller, and

quality controller (in the area of removing defective/interior products from the

assembly line)

Winn Dixie, Albany, Georgia

Cashier 2003

- 2004

Cashier and customer Service Associate

Maintained a clean, professional, and sanitary environment at all times to include my

appearance, attitudes as well as work station as it related to clients, customers, and

staff

SUMMER HIRE PROGRAM, Albany, GA

Exceptional Student Program

Albany Technical College Book

Office Assistant, Clerical, Phone Messaging

Bookkeeper, Stock Person, Inventory Control

Education

Healthcare Management, DeVry University (online), 2011

Fashion& Retail Merchandising, Westwood College (Online), 2009

High School Diploma, Monroe Comprehensive High School, Albany, GA 2002

References:

Available upon request Available upon request

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