Customer Service Manager

Location:

Posted:

March 08, 2015

Cora Rogers

International Reservations Specialist - USAirways Winston

King, NC

*******@*****.*** - 336-***-****

WORK EXPERIENCE

International Reservations Specialist

USAirways Winston - Salem, NC - July 2013 to Present

Utilizing several different programs to make and maintain reservations

. Providing excellent customer service and using skills to assist customers with all questions and concerns.

. Working in every area of the company to ensure seamless customer

' experience

. Updating my knowledge of aviation laws and procedures and policies for my company everyday

District Manager

Maggie Moo's Ice Cream Winston - Salem, NC - July 2002 to February 2009

Overseeing the operations and maintaining the standards of three Gourmet

Ice Cream stores.

Producing the product everyday to supply the locations, our product was made

fresh daily in-store using industrial ice cream machine. I am proficient in the use of said machinery.

Facilitating the vendors and maintaining all vendor accounts. Also maintained

all financial accounts pertaining to all three business locations.

Handled all employee hiring and dismissal's as well as training of all employees and any employee related

issues.

Responsible for all scheduling all employees of all three locations, as well as payroll.

Implemented a catering service which offered not only our ice cream but also

homemade ice cream cakes and deliveries made by our mascot Maggie the

Cow.

ADDITIONAL INFORMATION

July 01,2013-Present USAirways Winston Salem, North Carolina

International Reservations Specialist

. Completion of the Call Service Academy at USAirways

. 18 months of call center experience

. Working under a merger of two major airlines

. Trained in current aviation laws and regulations

July 11 2002 - Feb. 18 2009 Maggie Moo's Ice Cream Winston Salem, North Carolina

District Manager

6 years of Management experience.

6 years of accounts payable experience.

6 years of human resources experience.

14 years of multi-tasking, chauffeuring, conflict resolution, meal planning, budgeting, negotiation and

psychology experience.(I have children)