Sales Customer Service
Resume:
ELIZABETH A. STAFF
Ramsey, New Jersey 07446
**************@*****.***
PROFILE
Multi-faceted Business Professional with solid experience in Sales, Marketing, Customer Service, Distribution and Credit & Collection. A proven performer with a record of exceeding aggressive sales quotas, maximizing customer service and ensuring prompt payment for services rendered. Possesses strong communications and problem-solving skills to effectively close the sale and resolve customer issues.
PROFESSIONAL EXPERIENCE
MC-2, Chestnut Ridge, NY 2013-Present
Office Support Administrative-Human Resources
• Temporary position-Day-to-Day office work, Maintaining office records, Performs payroll data collection and input for processing. Entering time cards into ADP system for employees, E Produces payroll /job cost reports from the Solomon financial application as it applies to the effective processing of payroll -Verify employment for new employees, preparing documentation for making submissions for new employees, prepare other assignments as determined to support the organization Manages the document filing process for both corporate Human Resources and Payroll.
TELEDYNE LeCROY, Chestnut Ridge, NY 2013
Teledyne LeCroy is a leading manufacturer of Digital Oscilloscopes and Protocol Analyzers
INSIDE SALES REPRESENTATIVE
• Part time- Temporary position warm and cold calling, target accounts to find new business, developing lead generations, addressing customer needs providing product information, invite to webinars, trade shows, and seminars and researching new products
.SUBSTITUTE TEACHER, Bergen Co., NJ 2011-2013
• Teaches at schools when the regular teacher is unavailable; e.g., because of illness, personal leave or other reasons.
PEARSON EDUCATION, Old Tappan, NJ 2009-2011
Pearson is the global leader in educational publishing, providing scientifically research-based print and digital programs to help students learn at their own pace.
Credit & Collection Representative
Working in Pearson Education’s Call Center, accountable for handling large volumes of incoming calls to toll free number, assisting customers with different types of payment or billing issues and resolving any discrepancies.
• Managed accounts and advised management of adverse risk conditions that could result in higher than anticipated risk exposure within the international or domestic accounts receivable portfolio.
• Coordinated the issuance of all correspondence to collect on past due balances.
• Reconciled accounts to maintain control minimize discrepancies and prevent deterioration of the portfolio.
CHEMSTAFF, Inc., Ramsey, NJ and Newport, RI 2007-2009
Distributor of raw material and ingredients used in the pharmaceutical and personal care industries.
Project Manager – Sales Support
Handled all incoming telephone sales orders and corresponded with warehouse operations for inventory status and shipment of materials. Responsibilities also included setting up daily delivery schedules and ordering truckers to ensure on-time delivery.
• Worked extensively with a significant customer on major product quotations.
• Played major role in the set-up and operation of a new computer program.
• Developed compelling marketing materials including brochures, selling sheets and catalogs to enhance the sales process and win new customers.
• PO tracking
PEOPLES EDUCATION, Saddle Brook, NJ 2006 - 2007
Exclusive high school distributor for John Wiley & Sons, W.W. Norton and Apex Learning.
Inside Sales, College Prep. Division
Telephone-based Sales Representative in the College Prep. Division. Accountable for achieving targeted sales in the western region of the U.S., with primary emphasis on the California Public School System. Responsibilities also included developing marketing plans, forecasting demand, order processing and issuing credit reports and forms requiring extensive customer interact and support.
ELIZABETH A. STAFF Resume Page 2
• Consistently exceeded sales goals and quotas, on both a monthly and annual basis.
• Awarded textbook adoptions for multi-year contracts in major states where the textbooks had not been previously authorized.
• Developed annual marketing plan for specific advanced placement textbooks used in high school.
DC COMICS (Division of Warner Bros. - Time Warner) New York, NY 1996 – 2005
Largest publisher of comic books in the world.
Traffic Coordinator, Publishing Operations Division
Provided support in print run generation, distribution, inventory control, credit reports, and other processing aspects of publishing operations. Accountable for the resolutions of all distribution related problems and troubleshooting service issues. This included being the point person for two major Printing Companies, and related distribution channels and credit reports.
• Provided direction to printers to ensure that all print runs were properly addressed and understood, especially if it involved multiple versions of a book or special materials (insert cards, shrink wrap, special bar codes) or handling.
• Assembled and distributed print run reports.
• Maintained DC Comics complimentary lists and the talent comps supporting the field sales organization.
• Oversaw internal purchase order activity, distribution and weekly internal sales report.
• Recognized with the “CARROT” award for going above and beyond the job at DC Comics.
HARPER COLLINS PUBLISHING, New York, NY 1995 – 1996
One of the world’s leading English language publishers and a subsidiary of News Corporation.
Sales Assistant, Paperback Division (1995 – 1996)
Promoted to position in 1995. Responsible for supervising small staff and specific sales department functions that provided support for the field sales forces and New York Sales Department. This included communications with sales force; key accounts contact for reorders and operations inquiries, as well shipping information and other departments to supply information and materials as needed.
• Arranged sales conferences, trade shows and distributed market trend reports to the field. Answered customer queries and managed sales reports.
• Prepared and submitted monthly order forms.
• On-boarded and trained new employees for the division.
Sales Support, Paperback Division (1995)
Prepared plain cards and purchase orders for national accounts. Responsible for internal and external correspondence. Handled phone inquiries.
• Monitored and improved distribution methods of correspondence to better utilize time and effectiveness.
SILVER BURDETT GINN (Division of Simon & Schuster), Parsippany, NJ 1993-1994
Assistant to the Editor, Math and Science Department
Participated with the Editor in all aspects of the publication of Mathematics and Science series for submission to the State of California for approval.
• Made recommendations and contributed to the included material based upon my educational background.
EDUCATION
B.S. Elementary and Special Education 1993
Salve Regina University, Newport Rhode Island
TECHNICAL SKILLS
Proficient in the use of Microsoft Office Suite, Internet Explorer, Lotus Notes, Lotus 1,2,3, FoxPro, Solomon, Goldmine, SAP, Oracle, R.A.D.A.R.-Document Retrieval System, Pearson proprietary Information System and proprietary programs design for DC Comics, Peoples Education and Pearson Education.
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