Project Manager

GREG HOL M ES

615-***-**** • g ***.******@*********.***

*** ***** ***** ******, ** rfreesboro, TN 37130

Senior P roject Manager / P rogram Manager w ith 20 years of experience

partnering with in ternal and external customers to understand requirements and

deliver solutions on t ime and within budget in healthcare technology and integration,

i nfrastructure design and development, data architecture, ITSM, IT I L and SDLC

solutions. Performance-driven professional with expertise in leadership and problem

solving; cross-functional communicator and relationship builder with a keen

u nderstanding of business priorities, able to see the “big picture” while concurrently

s taying on top of the details.

EXPERT ISE/CR I T ICAL CON TR IB U T I O NS

Leadership, Project Planning & Support Network Infrastructure

(Acquisitions/Divestitures)

SDLC Agile & Scrum Methodologies Requirements Definition & Gap Analysis

E xperienced Scrum Master Managing Geographically Dispersed Teams

Client/Partner Relationship Management Transition & Communication Planning

C AREER P AT H /E XPER I E NCE

Pomeroy 2014

Senior Project Manager

• Senior Infrastructure Project Manager in a customer-facing role working with

a rchitects and engineers to design and implement total solutions for infrastructure

u pgrades; including cabling, fiber, wireless, vir tualization, VOIP, security, compliance

and disaster recovery.

Shearer, Holmes & Berkowitz, LLC 2010-

Present

Senior Project Management Consultant

• P&L responsibili ty for the Project Management consultancy arm of the fi rm, including

hands-on management of complex technology projects.

• Created project plans, coached/mentored project managers, monitored project

performance to ensure timelines and budget requirements were met.

C ummins, I nc. 2012-2013

Project/Program Manager

• Program Manager for a high-visibility at-r isk corporate ITSM Optimization Program

consisting of four projects aimed at revamping IT Service Management processes for

I T I L 3.0 conformance, deploying ADDM in all global datacenters, building a

comprehensive Service Request Management System and implementing Remedy ITSM

8 to support these processes.

• Trained and coached a development team of 16-18 and management team of 12 to

u tilize Agile Methodology with Scrum i n US and India

• Coached unseasoned Product Owner on artifacts such as product backlog, sprint

backlog, sprint burndown, release burndown to foster a greater understanding of the

tools available to monitor the progress of the team

• Successfully restored client confidence by building new customer relationships for the

express purpose of surpassing expectations and advancing project status.

• Clarified vague and ambiguous SoW clauses; reached consensus on scope creep;

i mplemented change request process and Change Review Board.

• Directed activities of Project Managers leading offshore and US teams; created

S teering/Governance Commit tee to ensure that changes/issues impeding progress could

be addressed impartially and decisions documented appropriately.

Cummins, I nc. 2011-2012

Senior Project Manager

• Drove a highly complex project to optimize and t ransform multiple IT server order and

f ulfillment processes into a single, consistent global process by embracing “voice-of-

customer” data and t ranslating i t into process and software requirements.

• Worked with software product owners and SDLC team to come up with a set of stories

to facilitate definition, understanding, estimating and development.

• Managed the lifecycle of code development from ideation to sprints to deployment.

• Radiated information and ensured the team's progress and successes are highly visible

to all stakeholders, including the team itself.

• Partnered with customers, vendors, four globally dispersed datacenters and cross-

functional stakeholders in this Fortune 100 Company operating in 190 count r ies to

u nderstand their goals and challenges while identifying and mit igating root cause

i mpediments and reengineering processes based on IT I L 3.0 standards.

Tennessee State Veterans Homes Board

2001-2010

Director of Marketing - 2001-2003

IT Director - 2003-2006

Chief Information Officer - 2007-2010

• Envisioned and managed a high-visibility State Government project to implement

C linical, Financial and HR/Payroll software to maximize development, delivery, and

technical support of a multimillion-dollar technology based total business solution.

• Partnered with customers, vendors, cross-functional stakeholders and SMEs from the

Veterans Administration and Vanderbilt University to design, develop and implement a

custom Clinical Software Program to meet the unique needs of the organization.

Subsequently managed an ambitious SDLC project of code development from ideation

to deployment.

• Managed a medication administration project to advance safety and accuracy in the

medication process by implementing fully integrated pharmacy, eMAR, e-prescribing

and bedside administration technology.

• Spearheaded a highly visible project to design and implement an integrated EHR and

CPOE solution to enable knowledge-based documentation and workflow for clinicians,

coordinate care across disciplines, support critical decision-making, automate clinical

p rocesses and improve outcomes.

• Managed infrastructure project to architect, design and implement statewide dual-

channel secure IT healthcare infrastructure at TN State Veterans Homes; established

necessary IT support structure to implement robust support services and business

p ractices in order to optimize how IT engages with all disciplines.

• Championed effort to establish a PMO office to provide leadership and oversight of the

organization’s project management portfolio; created standardized project management

policies, metrics, tools, processes and methodologies; communicated process for

scheduling project priorities and provided guidance on the practice of project

management with a mission to foster operational excellence across the organization.

• Managed a politically charged construction project to add a new wing to existing

buildings and construct a new state-of-the-art veterans’ healthcare facility in Knoxville.

Successfully lobbied US Department of Veterans Affairs for federal grants to fund 65%

of the cost; partnered with TN State Department of Real Property to design buildings

and oversee general contractors on three simultaneous construction projects.

• Developed and executed a project to align marketing processes with leading-edge

technologies; built marketing teams empowered to partner with key clinical decision

makers to advance business opportunities and execution strategies to generate 97% full

bed census results.

• Created a comprehensive marketing plan; established network of referral sources;

designed and developed a new website to provide facility information, photos and

v ir tual tours; included an on-line admission application and details about US

Department of Veterans Affairs per diem payments available only to veterans.

M icroComponents 1995-2001

Managing Partner

• Provided turnkey sourcing solution for electronic circuit boards; offered highly

competitive pricing model based on JIT parts availability and an innovative contract

w ith a rehabilitative prison that provided low cost labor.

• Built company from start-up and sold as a th r iving concern.

ED UCAT IO N/CERT I F ICAT IO NS

BS in Human Resource Management, Purdue University, West Lafayette, I N

MBA in Marketing, University of Texas, San Antonio, TX

CPMP - Certified Project Management Professional

MCSE - M icrosoft Certified Systems Engineer

CISSP - Certified Information Systems Security Professional

Six Sigma Black Belt

IT I L 3.0 Certified

P UBL IS HE D A RT IC LES

“Are You Drowning in Paperwork? Learn How Technology Can Help”, Workforce Management,

J uly, 1992

“Multimedia Marketing: The New Paradigm”, Advertising Age, January 1995

“Healthcare Technology: The Future is Here Today”, P rovider Magazine, March, 2004

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