Customer Service Representative

NANCY MARQUEZ

****-* **. ****** **., Baclaran, Parañaque City 1702

Mobile No.: 091*-***-****

Email Address: *********@*****.***

CAREER OBJECTIVE:

To be able to handle a responsible and demanding position in which my technical knowledge in

different office works and efficient service abilities can contribute to the achievement of the company’s goals

and visions.

EMPLOYMENT BACKGROUND

FIS Global Solutions, Inc. (Customer Service Representative)

November 14, 2011 – January 20, 2015

• As a Team Coach (April, 2014 – January, 2015); my job is to monitor our team stats, everyday reporting

of Service Level and make sure that my team will pass it at the end of shift.

• Weekly call Quality monitoring; assured that every team-member would meet process compliance and

maintain a passing Quality score.

• Creating Coaching Logs to ensure one of our team-member meet and comply with the company policy.

• Daily reporting to my immediate supervisor (Team Leader) and Operations Manager of all the actions

taken for the whole shift, which includes system down monitoring, Adherence, Daily Agent Month to

Date Stats, Interval Report of all calls received or abandoned, Daily Attendance Report, Daily Overtime

Report, etc.

Convergys, Philippines, Inc. (Warranty Service Representative)

December 10, 2010 – June 10, 2011

• Responsible in trouble-shooting all mobile devices provided by AT&T to its subscriber.

• Process online mobile devices replacement if said device is defective for the convenience of AT&T

subscribers.

• Assist every AT&T subscriber to their wireless services or mobile device proper function/usage.

Haniship, Inc.(Operations Supervisor)

February, 2005 – September, 2007

• Responsible in ensuring the safety and actual count of loading and discharging of cargoes 24/7; from

vessel to barges in different ports of the Philippines.

• Process documents (Coastguard Clearances, Pilotage request, Port Master request, Stevedoring request,

etc.)

• Processing of documents such as Bill of Lading and Bank Guarantees from the Importers/Brokers in

Principal/Owner’s behalf.

AM Integrals (Dispatcher)

January, 2002 – January, 2005

• Dispatching and segregation of telegrams, to be distributed by the motorized/non-motorized messengers

in different parts of Metro Manila.

• Encoding of received/non-delivered telegrams.

Innodata, Philippines (Proof Reader)

March, 2001 – November, 2001

• Responsible in visual inspection/correction of documents.

Procomp Informatics Pte., Ltd. (Quality Control Inspector)

Taipei, Taiwan

January, 1999 – January, 2001

• Responsible in visual inspection of manufactured motherboards before releasing it to the Packaging

Department.

• Responsible in the final testing of the motherboards prior to releasing.

SPI Technologies, Inc. (Document Analyst)

November, 1997 – February, 1998

• Responsible in the screening, classification, encoding and correction of typographical errors of any legal

documents with the coordination/supervision of the company’s Litigation Department.

Kianam Insurance Agency & Data Services, Inc. (Verifier)

February, 1995 – January, 1997

• Responsible with the balancing of accounts of bank clients from hard copies to data.

• Verifying of bank clients’ signatures and their respective account numbers.

EDUCATIONAL BACKGROUND

COLLEGE:

FEATI University, Manila (1993)

Bachelor of Science in Electronics and Communications Engineering

Undergraduate

PERSONAL DATA

Age : 40 yrs. Old

Citizenship : Filipino

Gender : Female

Status : Single

Special Skills : Computer literate (Word, Excel)

Familiar with different clerical works and office machines.

CHARACTER REFERENCES

***Available Upon Request

Contact this candidate