Service Customer
Resume:
Mohammed Mazheruddin
CHICAGO, IL 60625
*************@*****.*** Cell:
OBJECTIVE
To secure a challenging position in Entry level or Manufacturing
Engineering organization to utilize my technical skills and
Mechanical Engineering education background. Given an opportunity I
am confident that I would fit in as a member of team and prove
myself as a valuable asset to the organization.
EDUCATION
< B.s (Mechanical Engineer) from JNTU University, Hyderabad India
Graduated in the year 2010
SUMMARY
. Excellent experience in explaining of each customer vehicle.
. Excellent verbal written communication skills
. Ability to handle minor customers' complaints.
. Familiar with Six Sigma, Lean Manufacturing KAIZEN, 5S and ISO9000
. Sound people skills generated by years of experience in positively
dealing with people of all levels, origins, and ages all over the
globe.
. Excellent writing the repair orders, providing estimates and
selling additional parts.
. Excellent in providing customers with advice and care of their car.
. Excellent presentation and telephone skills.
. Ability to sell additional services according to dealership
standards.
PROFESSIONAL EXPERIENCE
Alyahya Trading Co
Toyota Lexus
Abha, Saudi Arabia Jan 2013 to
Apr 2014
Service advisor
. Greeted customers, scheduled service appointments and received
vehicle information.
. Strong communication skills to interact with customers.
. good communicating with auto technicians
. Attending calls inquiry, following customer's cars.
. Maintaining a customer job card record next service.
. Following warranty, orders parts.
. Strong knowledge in automobiles parts.
. Resolved customers' problems policies and procedure.
. Advised customers needed parts and repairs.
. Maintains automotive records by recording problems and corrective
actions planned.
. Maintain customer job card phone numbers and after service,
explaining labor and parts costs and expecting customer come back for
approval.
. Training to service technician through online training and preparing
for online exams.
. Strong communication skills to interact with customers.
. Strong communication and organizational skills.
. Ability to review every customers needs and to ask for the sale.
. Meeting every month equipment reconstitution, maintenance, and
inspection work shop. .
. Test drive vehicles with customers to understand the problems in
vehicles.
. Handle telephone and personal inquiries from customers
. Provide customers the maintenance menu, tips and techniques on
maintaining their vehicles.
Hindustan Auto shop Ltd
Dec. 2010 to Dec. 2012
AP - INDIA
Service advisor
SUMMARY
. Hands on experience in automotive service industry.
. Thorough knowledge of financial control and human resources
activities.
. Extensive knowledge of Engine Systems.
. Proficient with auto parts operations.
. Highly skilled in Windows, Explorer, Outlook.
. High level ability to diagnose and recommend repairs to customer
vehicles
Strong ability to estimate cost of mechanical, electric, or other
repairs.
. Estimation of accident cars.
. Prepare a quotation of a problems, the estimates labor parts and the
time taken to complete the repairs
PROFESSIONAL EXPERIENCE
. Explanations with cost estimates and obtain approval from customer
delivered vehicle promise time.
. Each customer is treated professionally way individually with care
respect.
. Good relationship with all service advisor and manager to sell up
additional services for increasing the profitability of
the service center.
. Provided full repair and service advice.
. Following warranty processor.
. Raised customer satisfaction with services pass or increases GDP.
. Checked completed vehicle repairs for quality assurance.
. Identify the reasons for malfunctioning of the vehicle and assign
technician to perform the repair works.
. Advise the clients on using the vehicle appropriately and ensuring
regular servicing and maintenance to the engines.
. Agreement with customers while taking over their vehicles for
repairs.
. In case of additional repairs call the customers for approval.
. Deliver repaired vehicles to customers on time.
. Mechanic and team members and completed all related tasks.
. Developed and prepared service plans for customer's parts and processes,
purchased advanced parts materials.
. Provided automotive skills support to technician.
Contact this candidate