Import/Export, Compliance, Supply Chain, Customer Service, Admin

BETH E. BARTELS

**** ****** **** ***.

Las Vegas, NV 89139

**********@*****.*** (C) 609-***-****

ADMINISTRATION - CLIENT SERVICE - HR - SUPPLY CHAIN - COMPLIANCE

Extensive, diverse experience with major corporations and global logistic

companies in the areas of customer relations, account service,

administration, HR functions, import/export trafficking, accounting and

production, freight forwarding, retail sales and service. Proven record of

success in collaborating productively with internal and external corporate

business units, manufacturers, shipping companies, government agencies, and

the general public.

Fortune 500 Business Experience Training and HR Knowledge

Administration Specialist Internal and External Client Service

Int'l. Trade/Govt. Regulations

Expert Entrepreneur -Small Business Owner

PROFESSIONAL EXPERIENCE

SOLUTIONS 4EARTH Henderson, NV

2014 - Present

Customer Service, Logistics Administrator

Acted as the liaison between client, carrier, shipper, and receiver while

managing the movement of the company's manufactured product, ensuring that

they are picked up, transported and delivered on time to meet or exceed the

client's expectations as well as performed diverse administrative duties in

assisting CFO, CEO, and Sales & Marketing Department Heads.

. Negotiated favorable freight rates and terms with carriers and

freight forwarders.

. Maintained close communication with Business Unit Sales personnel

to assure availability of effective product delivery systems.

. Supported the budgeting and forecasting processes in close

collaboration with all stakeholders.

SHISEIDO AMERICA, INC. East Windsor, NJ 2005 - 2014

Import/Export Administrator in Purchasing

Managed the import department for one of the world's largest cosmetic

companies. Coordinated and administered the selection and use of customs

brokers and freight forwarders for various internal business units;

prepared all documentation, negotiated rates, quotes, and routes for all

international air and ocean shipments.

. Utilized market research data to select new freight

forwarders/brokers that resulted in a savings of nearly 10% of

budgeted expenses.

. Facilitated in the implementation of the new ISF (10+2) Rule with

numerous foreign vendors resulting in full compliance by the

official start date.

. Helped in Customs Trade Partnership Against Terrorism (CTPAT)

Validation of the Corporation as part of its mission to help keep

the country secure.

BETH E. BARTELS

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UTI, USA Jersey City, NJ 2003 - 2005

Account Service Specialist

Administered various customs and government agency programs associated with

import activity for a major freight forwarder. Prepared documentation

and supervised billings. Provided exceptional customer service that

includes tracking and invoicing of files. Conducted training for new

employees and updates for existing personnel performing customs-related

activities.

. Accepted the challenge of servicing a troubled account and

regained the trust of the company's largest client by providing

superior customer service.

. Conducted thorough training and mentoring of new customer

service reps that resulted in fewer errors and customer

complaints.

KuEhne + Nagel, Jersey City, NJ 1999 to 2003

Traffic Coordinator/Account Service Representative

Interacted effectively with the U.S., European and Japanese customers and

dealers. Supervised billings for transportation and Custom's Service.

Detailed all documents (MB/L'S, HB/LS, etc.) confirming that no

discrepancies existed as to piece count, BL nos., rates, etc.

. Delivered assignments that were error free and ahead of schedule to

the satisfaction of supervisors and management.

. Participated in departmental meetings about policies and trade

regulations, then incorporated best practices into

customer service procedures that improved work flow.

ADDITIONAL RELEVANT EXPERIENCE

. Entrepreneur and small business owner; self-marketed a secondary

career in makeup artistry, resulting in consultations and sales of

premium cosmetic and skin care products.

. Well-traveled - Multiple visits to European and Asian countries.

AWARDS

Has consistently received multiple merit awards and performance bonuses.

EDUCATION

B.A., Mass Communications, Maryknoll College, Quezon City, Philippines

PROFESSIONAL DEVELOPMENT

Multiple programs, conferences and seminars relating to the

importing/exporting business, HAZMAT handling, and foreign trade

developments & regulations.

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