Customer Program/Project Manager

Mythili Mohan

Cell:403-***-****

email:*******@*****.*** ca.linkedin.com/in/mythilimohan/

PMP,CSQA, ITIL, ISO 20000 Professional Profile

CSOXP,CMM

Strengths Post-Graduate with 15+ years of

experience in the areas of

Program Management. Program/Project Management, PMO, IT

Project management. Service Management, Quality Assurance

Test Management. /Auditing and Training.

Change Management

Quality Consulting Executed Projects using the following

Quality Assurance Methodologies/Model & Frameworks,

Auditing & Compliance

Risk Management. PMI

Metrics Management. Agile/Waterfall/Iterative

ASAP

Certifications CoBiT

ITIL

PMP (Project Management SOX

Professional). ISO20000

CSQA certified (Certified CMMi

Software Quality Analyst)

ITIL foundation Tools:

ISO 20000 (Consultant level)

CSOX Base level 1 (Auditor's SAP, Solution Manager, Mercury Quality

track) Centre, Rational, SharePoint, JIRA,

CSOX Pro Level 2 (Auditor's Microsoft Project, Clarity, Power

track) Steering, Excel Power Point, uPerform.

MS Visio, Star Team, Microsoft Team

Foundation Server, Service Manager.

Education:

Bachelor of Commerce (Accountancy &

Costing).

Masters in Business Administration

(MBA).

Work Experience:

Hewlett Packard: Feb 2005 to Dec 2014

Title: Customer Project/Program Manager VI

PROJECTS:

Industry: Corporate Registry of Saskatchewan.

Duration: Jan 2014 to Dec 2014

Role: Sr. Project Manager for Secure code (PCI-DSS) and Application

Browser Compliance project.

Project type: Infrastructure Platform: .Net framework/SQL.

Type: Compliance and Upgrade Number of Projects executed: 2

Team size: 16 Duration: 12 months.

Budget : 4 million

Responsibilities: End-to-End Project Management from Proposal/Contract

Management to Project Closure:

PCI-DSS Project.

. Address common coding vulnerabilities in software-development

processes as follows:

. Injection flaws, particularly SQL injection. Also consider OS

Command Injection, LDAP and XPath injection flaws as well as

other injection flaws.

. Insecure cryptographic storage.

. Insecure communications.

. Improper error handling.

. All "high risk" vulnerabilities identified in the vulnerability

identification process (as defined in PCI DSS Requirement 6.1).

. Improper access control (such as insecure direct object

references, failure to restrict URL access, directory traversal,

and failure to restrict user access to functions).

. Broken authentication and session management

Browser Compliance.

. Due diligence and non-functional testing to ensure that

application/website/system is capable of running on various

objects on various Browser, On various - Resolutions, Operating

Systems, Applications and networks.

Industry: Oil & Gas

Duration: March 2012 to Jan 2014.

Role: Sr. Project Manager for EH&S Regulatory Compliance &

Infrastructure projects.

Location: Calgary

Projects:(partial list)

. Enterprise Content Management Livelink upgrade

. Win 7 Migration

. UTF-8 upgrade

. Various Apps Development projects(ECHS compliance and Upstream

projects).

Type: Conversion /Upgrade/ Migration/Application development.

Number of Projects executed: 8

Size: Medium-5(4-6 months).

Large - 3(6-8 months).

Budget: (2 million to 6 million).

Industry: State and Local Government.

Client: California Dept of Corrections, Sacramento - Jan 2011 to

March 2012

Role: Project Manager for Security Based Projects (Audit Vault,

Single Sign-On & Enterprise Identity Management System.)

Projects: Web Applications Platform: Oracle Suite (AUDIT Vault and

Identity Management)

Number of project executed: 7 Releases Size: Large (12 months)

Team: 16

Budget : 20 million.

o Using Oracle's Identity Management product suite provided core

functionalities including self-service, delegated administration and

approval, User ID and password administration, provisioning,

identification, authentication, auditing, and reporting.

Industry: Healthcare

Client: Health Net Federal Service (OBAMACARE(Tricare)), Sacramento -

Aug to Jan 2011

Role: Onsite-Offshore PMO & Test Lead.

Responsibilities: Complete Project Office Management starting from Project

Initiation till Project Closure which includes:

o Overall Oversight and control in-charge for all Tricare projects.

o Trained and supports new project managers on Delivery methodology.

o Project Status Reporting and Dashboard Maintenance.

o Single Point of Escalation.

o Monitor Risks and Issues.

o Maintained PMO SharePoint site,

o Tailored QMS for Projects and provides Waivers.

o Performed Gate Review submissions, Provides Go/No-Go decisions.

o Drive GO TO GREEN process on Yellow /Red Projects.

o Perform Customer Satisfaction Survey.

o Conducted Lessons Learned and document best practices

o Conducted Root Cause Analysis

o Collect, Analyze, interpret and Maintain Project Metrics and SLAs.

o Maintained the Quality Management Framework releases.

o Managed staff augmentation resources for small & medium projects.

o Consolidated quarterly roll-ups of Budgets /Costs.

o Supported Demand/resourcing management teams.

o Managed the test team - test metrics, triage meetings, and quality

center.

Industry: Manufacturing

Client: GM On star, Michigan - June to Aug 2010

Role: Change Manager (PMO Role).

Responsibilities:

o Create, Monitor & Track Changes.

o Manage Change Control Board meetings.

o Manage Issues and Risks associated with Change requests.

o Ensure Change Process Compliance.

o Create monthly and weekly reports for CM (Governance Reports, Downtime

Reports, Implementation Reports)

o Coordinate with Change Leads to create and maintain the CM process

documentations

o Participate in Internal and External Audits for CM.

Industry: Manufacturing - Consumer Goods.

Client: Clorox - Oakland, CA - Jan 2008 to May 2010

Role: SAP PMO Lead.

Responsibilities:

o Managed the PMO systems (end-to-end) for the account.

o Conducted workshops / Trainings on SDLC Methodologies/Quality

Processes for Project Managers & teams.

o Defined and Managed Gate & Checkpoint reviews to provide final GO / No

Go for application & Infrastructure Projects.

o Developed & Implemented a customized ASAP Methodology for SAP Upgrade

& Large SAP implementation projects using Solution Manager.

o Institutionalized Best Practices & conducted Root cause analysis &

captured lessons learned.

o Participated in the executive reviews of projects.

o Coordinated with project Stakeholders SAP Change Management, Release

Management & Support Intake teams

o Performed Quarterly Audits as per CMMi & ITIL Standards.

o Mentoring and On/Off boarding staff.

Industry: Banking & Insurance.

Client: GMAC, Detroit - June 2006 to Dec 2007.

Role: QA Manager (GMAC -General Motors)

Responsibilities:-

o Provide Strategic services to the GMAC leadership team & PMO on

Quality initiatives.

o Develop the quality roadmap for all IS projects.

o Mentored /on boarded PMs on the GM SDP R10 methodology.

o Managed the SQA Function across the 5 sectors of GMAC.

o Single point of Contact between Onshore & Offshore Quality Resources.

o Communicate with Cross functional teams on Quality assurance

Initiatives.

o Institutionalize Best Practices & analyze Lessons learned.

o Participate in the executive reviews

o SLA management.

Industry: Cable & Entertainment

Client: Direct TV, HP Colorado Springs Apr 2006 - June 2006

Role: Quality Consultant (PMO -Transformation and Transition)

Responsibilities: Transformation and Transition of testing processes.

o Study & Document System testing AS - IS processes.

o Performed GAP analysis.

Industry: Manufacturing.

Client: General Motors (Offshore) - Feb 2005 to May 2006.

Project Name: Standardized Work Factory (SDP)

Role: Offshore Project Manager (team size 8).

. Creation of SDP website - Prototype.

HCL Technologies Ltd: June 2000- Feb 2005 (HCL Technologies, is a

leading global IT services company headquartered in, India. It is

primarily engaged in providing a range of software services, business

process outsourcing and infrastructure services.HCL Technologies is

fourth largest IT Company in India).

Duration: 5 yrs

1. Project: SOX Project with AMD - Advanced Micro Devices (CA, USA).

Role: Enterprise Analyst - Quality

o Designed SOX Frameworks & Processes

o Implemented & tested SOX Controls.

2. CMMI certification & Auditing Projects with HCL (Internal).

Role: Quality Lead (Team size 6)

o Management & Deployment of CMMi process across all HCL Business Unit.

o Lead CMM certification journeys as Quality Lead.

o Participated in CMM certifications as assessment team member.

o Participated in BS 7799 Certifications.

Datamatics Staffing Ltd :( 1995-1996) (Datamatics Staffing Services Pvt

Ltd (DSS) has been in recruitment since 1969 and is one of the oldest

professionally-run recruitment consulting firms in India. DSSPL is a part

of the 65 Million US$ Datamatics Group).

Duration 1yr

o LAN Administrator.

Manpower Resources Pvt Ltd: (1996-1998) (Self-Owned)

o Proprietor - Resourcing and Staffing Company

Clients: Asian Paints, UTV, SONY.

Aptech Ltd: 1998-2000 and 1988-1990(Aptech Ltd is a global retail and

corporate training company with headquarters in Mumbai, India. The

company commenced its IT training business in 1986 and has trained

over 5 million students).

Duration 6 yrs.

o Software Development & Corporate Training

o Faculty Member

National Inst. Of Information Technology: 1987-1988 (NIIT Limited is a

global computer education company. The company provides training for

individuals, enterprises, schools and colleges. It has its presence in 40

countries worldwide).

Duration 1yr

o Faculty Member.

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