Sales Manager

Tonya L. Jackson

**** ****** ****** **. ****** Springs, GA 30127

Phone: 770-***-**** Email: ****************@*****.***

PROFESSIONAL PROFILE

Sales and Operations Management Professional with proven ability to increase market share, outperform competition, and increase profits. Strategic planner skilled at both short and long range goal setting. Easily establishes rapport and builds strong customer relations. Demonstrates mastery of sales techniques, strategies for building a strong client base, and systems that facilitate consistent follow-up and foster customer satisfaction.

Strategic Sales and Business Planning

Consistently Strong Sales Results

Key Account Relationship Management

Solution-Focused Account Service Territory Expansion and Maintenance

New Product Introduction

Promotional and Pricing Strategies

Profit Building and Sales Growth

PROFESSIONAL EXPERIENCE

Manpower/Randstad – Naperville, IL

Computer Room Operator/Analyst/Verification Specialist (Temp) June 2013 –Current

Supported internal site Information Technology administration and implementation by creating test documents, performing testing, and implementing new business and/or changes to client processing

Prioritized jobs to ensure completion within established time frames

Identified and resolved potential quality and interface problems

Interacted with remote locations to ensure transference of accurate information.

Ensured successful balancing and transmission of client files; adhered to targeted deadlines

Maintained and monitored all SAS 70 requirements pertaining to system access

Managed inbound/outbound calls for Employment, Education, Reference and Licensing for purpose of verifying applicable skills and experience

Maintained effective record keeping for all calls handled

Communicated effectively and efficiently to all parties involved in obtaining verification information

Quality assurance and data review of information obtained for verification

LaSalle Network – Chicago, Il

Collection Representative (Temp) February 2014 – May 2014

Set up arrangements for repayment on past due accounts

Respond to emails, inbound and outbound calls including live chats

Manage customer collection issues and update customer accounts

HSBC - Elmhurst, Il

Collections Rep 1-Phones October 2012 – June 2013

Contacted and negotiated proper resolutions for past due customer accounts

Ensured compliance and operational risks control in accordance with regulatory standards and policies

Optimized relations with regulators by addressing issues

Maintained internal control standards, including timely implementation of internal and external audit points

Ranked within top 20% and received bonus payout in the last 3 months

Larlin Homecare – Downers Grove, IL

Caregiver/Certified Nursing Assistant (part-time) August 2010 –September 2014

Provided general assistance, safe environment, and care to patient/clients in accordance with non-personal care plan

Accurately and thoroughly document services provided in accordance with agency policy and submit documentation in a timely manner

Immediately report changes in patient/client’s needs, conditions, and incidents to supervisor

Cintas – Chicago, Il

Program Manager – Healthcare November 2009 –April 2010

Presented Regional Major Account Manager (MAM) with communications, lead, and data leverage brand relationship to grow sales

Performed penetration analysis and provided updates to MAM’s portfolio to determine areas for growth

Completed profitability models, pricing analysis, and quotes

Functioned as Central Point of contract for regional Directors and MAM’s for re-occurring Operational and Sales Support activities

AT&T – Chicago, Il

Sales Manager June 2003 - June 2008

Started as Inside Sale representative then promoted to Sales manager after 18 months

Supervised 20 inside sales professionals and 2 support administrative

Hired, directed, coached, trained and counseled inside sales professional to meet individual $1million sales objective as well as company objectives which included a $10 million team objective

Strengthened sales force through establishment of team goals and incentive program that set higher expectations and instituted individual team-member accountability

Provided assistance to sales force to completely learn product lines, sharpen methodology and presentation to increase total sale

Improved personalized training and implemented strategic plans for each sales professional

Called prospective B2B customers, developed relationships and provided product and company knowledge to move opportunities through sales cycle

Collaborated with subject matter experts to develop promotional programs to penetrate further into marketplace

Created campaign plans distributed via Internet, Power Point and voice presentations

Directed, coached, trained and counseled inside sales professional to meet individual $1million sales objective as well as company objectives which included a $10 million team objective

Performed financial and market analysis including research and strategic planning

Managed two of three Outbound Calling Teams, responsible for conducting telemarketing efforts, which included selling and servicing Certified Marketing Representatives

Worked closely with Labor Relation as 1st Line manager in all grievances

2004 CEO Achievement Award Winner

2007 CEO Achievement Award Winner

AT&T – Chicago, Il

Account Executive-Inside Sales August 2001 – June2003

Exceeded set objectives of $600,000 by selling over $1.2 million in advertisement

Exceeded set objectives of $800,000 by selling over $1.83 million in advertisement

Recognition for Top Producer for several months

Planned, presented, and implemented sales and post-sales of national and local directory advertisers

Provided on-going customer care and consultation to national advertisers ensuring program recommendations which reflected and complimented specific industry changes

EDUCATION

University of Phoenix - Chicago, Il

Master of Business Administration/Human Resources

February 2005 – January 2007

Rust College –Holly Springs, MS

Bachelor of Science in Business Administration/Management

August 1990 – April 1994

SKILLS

Computer Skills

10+ years’ experience with Microsoft Office (Excel,Word, Access, PowerPoint)

1+ years’ experience with Lotus Notes, SAP, Business Object, Lexis Nexis, Decision Logic, SalesForce

Professional Training

Completed Certified Nursing Assistant Training (May 2012)

REERENCES

Available Upon Request

Contact this candidate