Customer Service Manager
Resume:
Artis W. Holland
Washington, DC 20020
***********@*****.***
To Whom it May Concern:
Please accept my resume as an application for a position with your company/
firm. My resume contains pertinent information about my background and abilities. Upon
reviewing my resume, you will clearly note that I possess the qualifications that you seek
for this position and grant me an interview. I am a detailed oriented, team player with a
positive can-do attitude, strong leadership skills and a drive to do things the right way the
first time. I am seeking a company/firm that will utilize my skills, knowledge and
abilities and grant me an opportunity for advancement. I look forward to a favorable
response to discuss my qualifications and possible hire.
Sincerely,
Artis W. Holland
Artis W. Holland
2609 Wade Rd SE
Washington, DC 20020
*****.*******@*****.***
OBJECTIVE: To bring a new energy and higher level of compassion and knowledge to
the position offered like none ever seen. To set a new standard for other companies to
follow.
WORK EXPERIENCE:
The Warwick Apartments, a Greystar Community (via Intersolutions, Inc.)
1131 University Blvd., Wheaton, MD.
November 2014 to Present
Overnight Concierge-Fulltime 11pm-7am
Henry Walker-Regional Manager/202-***-**** at Intersolutions
Current certifications in: Customer Service; Fair Housing; Sales Consultant; Dealing with
difficult people; Leasing for a living: series 2; Telephone techniques; Knowledge of
Handy key; Building-link, Key-link and Key-track systems; MS Outlook, Excel, Word;
Dashboard software; Email, Bing, Google, Yahoo, Internet Explorer; Answer calls about
the property; Setup times for visits for the next day; Track packages into the system;
assign parking spaces for residents on a daily basis; Perform walk-through's of the
Property as many times as needed; helping residents get their packages deliveredto them
through the system; Checking ID's of visitors and having themsign in upon entry into the
building; Kept the lobby clean at all times; Put in work orders for residents who request
assistance in their units with a 24 hour turn-around from maintenance depending on the
urgency; Package audit nightly; respond to complaints during the night and resolve them;
constant probing of the monitors linkedto the cameras setup throughout the building; Use
my many skills such as: Listening, communication, Problem solving, written and oral
skills daily; Knowledge of all office equipment and procedures; Knowledge of all Fire
and Emergency procedures; Also knowledge of building floor plans and code regulations;
Files administrator; Update the parking log and the package audit log; Store perishables
delivered for residents in the refrigerator; Leave signage if I need to leave the front desk
letting residents or vendora know that I shall return shortly; Always keeping my residents
informed about changes in the building; Always a helping hand or a kind word for all
residents and visitors; Knowing residents on a first name basis; Making everyone I come
in contact with feel at ease no matter what the situation may be; Always on time for my
shift.
City Market at O Street a Bozzuto Property (via InterSolutions, Inc.)
800 P Street, N.W.
Jan 2014 to November 2014
Pool Concierge/Any shift fill-in at Front desk
Henry Walker-Regional Manager 202-***-**** at InterSolutions.
Knowledge of: Building Link; key-link, key trac systems; Grace Hill certified in
customer service skills; Fair Housing; Dealing with difficult people skills and telephone
skills; keeping track of the building keys; assisting vendors who provide a service for
residents; checking monitors set up throughout the building; answer calls about leasing
apartments; Tracking packages into the Building link system; logging events and request
in the shift log as they happen; keeping area clean; checking the residential list to allow
residents and their guests into the pool and roof area; top flight customer service skills on
hand constantly; document activities in the shift log notes; train new shift employees;
always a helping hand or a kind word everyday.
October 2012 to February 2014
Admissions Advisor
National Massage Therapy Institute of Falls Church/Director of Admissions/Jennifer
Dye/301-***-**** / Nicole Monroe/703-***-****
Duties and responsibilities include: Making over 150 outbound calls to prospective
students; investigate and consult with students on why they want to make a change in
their life now; make an appointment with the student according to our schedules; ask the
student to bring a quest or two to have another set of eyes and ears present and for
referral purposes; Show the presentation and the benefits of the Massage Therapy
program.
Take the student on a tour of our state of the art facilities; introduce the student to
Faculty, Staff and students to help make them feel at home with us; talk with the student
to see if there is anything that would challenge them to not complete the program and try
to come up with a solution; become a consultant, advisor and mentor to the students that
have enrolled under myself, as well as my colleagues; Also enrolled students for our new
online Associates program; achieved high goals in a fast paced, results driven
environment consistently; adhered to all Codes of Conduct, Company policies,
procedures, Federal and State and Accrediting Agencies with respect to the rules of
recruiting engagement.
Partnered with other Departments like Career Services, Retention, Financial Aid
Departments, to ensure the student will have a smooth transition into school; made sure
all paperwork was processed and in place for the next step; finally, treated every student
or parent or guardian like I would want them to treat me.
September 2009 through December 2011
Everest College, Tyson’s Corner/Director of Admissions/Tony Tinsley-202-***-****
Admissions Representative
Duties and responsibilities included providing support and encouragement to young and
older students returning to school. I handled all aspects of the student’s recruitment
efforts in a fast-paced, results and compliance driven environment. Walked students
through the entire application and enrollment process and consistently achieved quarterly
performance objectives; Made a sufficient number of outbound calls to assigned leads
and effectively responded to all prospective students inquires; I set up face-to-face and/or
phone interview appointments with students, parents or guardian and conducted campus
tours as appropriately; I interviewed prospective students on the benefits of attending
Everest College, including our high-quality academic programs, convenient locations,
flexible online and on-campus course offerings and recommend appropriate courses of
study. I assisted prospective students with the application process and review
qualifications for admissions and helped students to attain their GED’s ; Ensured
prospective students admissions files are complete and assist students with initial
registration process; I also partnered with other departments as necessary to finalize
enrollment process, including the Business Office, Academics, and the University
Registrar’s Office. Lastly, I Adhered to all Company policies and procedures and federal,
state, and accrediting agency rules with respect to recruitment; Became a mentor, advisor,
motivator and confidant to students when needed; Attended my students graduations.
January 2009 through August 2009
Political Americana Retail Memorabilia, Washington, DC
Sales Associate/ Greeter/ Photographer
Manager: Joe Caleb, 407-***-****
Duties and responsibilities included greeting and welcoming customers at the door; kept a
very clean entrance area; offered to take family photos at our mock oval office/ desk/
podium; assist customers in finding what they wanted or needed; cashier check-out; re-
stocking and re-folded clothing items as needed; always a friendly smile or helping hand
every day; helped close store at the end of the day.
January 2008 through November 2008
Tischer Nissan
Auto Sales / Sales Consultant, Laurel, MD
Manager: Mike Allmon, 301-***-****
Duties and responsibilities included building a client base for myself; passing out
business cards drum up sales; make over 100 phone calls a day to prospecting customers;
greeted customers when they arrived at the store; have a sit down to see what the
customer needs were; help them pick a car to test drive; offer the customer a beverage
and show them restrooms; have a sit down to negotiate a price; introduce them to my
manager; seal the deal; show them the finance department, service department and parts
department; show the customer the cars features again; go over the manual and warranty;
give the customer their new keys and ask them to send family and friends for more
business.
May 2000 through April 2007
KPMG, LLP, Washington, DC
Senior Service Support Representative
Manager: Dennis Farley/ 202-***-****
Duties and responsibilities included back-up support for receptionist using a 10-line Telex
phone system and MS Word, Excel and Outlook ; set-up meetings to be held on that day
for attorneys; also set-up equipment to be used in said meetings; mapped out travel route
to and from research sites; transport runs to Capitol Hill for research projects; made
detailed observations; organized cases by numbering, alphabetical and chronological
order manually or by using different software packages; attended Town Hall meetings as
needed; estimating budget cost for supplies/ events; ordered all kitchen supplies and
office supplies; processed invoices; files and records management using legal key;
deliver and retrieve files for research projects for attorneys; spearheaded all in-house
office moves; ability to read blueprints and floor plans; proofreading, listening,
organizational, communication, writing and people skills; top notch customer service
skills on display daily; ability to lift 50 lbs.; distribute and sort mail twice a day; stock
inventory; deliver supplies to all copy and print stations as needed; problem-solving
skills; Document scanning.
EDUCATION
Woodrow Wilson High School/ 9-76 to 6-79/ Diploma Washington, DC
SKILLS
MS Word; Excel; Outlook; any reprographics copier; any fax machine; knowledge of all
mail and mailroom functions; knowledge of printers and cartridges; telephone skills;
problem solving skills; 5 yrs of research experience; proofreading skills; 6-time KPMG
Outstanding achievement award winner; 6-time KPMG Outstanding performance and
service award winner; Microfiche and film processing; document scanning; people skills;
CampusVue; key trac; key-link systems; Concierge/leasing agent; Buildinglink; Grace
Hill certified in customer service, dealing with difficult people, telephone skills and fair
housing; Polycom video conferencing; Interpersonal and communications skills; problem
solving and listening skills.
OTHER
Hobbies include football, jogging, boxing, movies, and bicycling.
References:
Maryam Noor 408-***-****
Nicole Monroe 703-***-****
Ron Diana 301-***-****
Jennifer Dye 301-***-****
Tony Tinsley 202-***-****
Contact this candidate