Customer Service Sales

Qualifications: Customer service, sales and support. Troubleshooting &

Preventive maintenance.

Dedicated, hard-working, and eager computer hardware technician with solid

experience refurbishing computers for secondary utilization. Possess the

ability to develop sound working relationships within multiple layers of an

organization. Delivers outstanding customer service, communications,

listening, and a strong desire to learn new systems, hardware and

processing techniques..

Positive Attitude Sales Computer Customer

Hardware Service

Infrastructure Wiring Specifications Digital Helpdesk

Converters Support

Entrepreneurial System Diagnostics Repair/Assembly Communication

s

Website Updates Microsoft Office Multiple Layer Document

Installations Security proofing

Career Track

Discount Cab Independent Contractor.

Leased and operated cab for transportation of various clients. Oct.

2012 - Feb. 2015

Duties often vary, but include.

< Provides safe, courteous, professional, and friendly cab service for

individuals and groups throughout the entire state of Arizona.

< Followed required procedures and guidelines for transporting medical

clients safely.

< Excellent knowledge and understanding of traffic and safety laws.

< Excellent customer service and interpersonal communication with internal

and external customers.

< Clean driving record since 1998; Class D Arizona state driver's license.

< Responsible for daily maintenance, cleanliness, safety, and integrity of

vehicle.

< Daily reconciliation of finances; basic math.

< Conflict resolution, assertive, prompt, personable, reliable,

accommodating

< Clients include individuals, groups, shuttles, hotshots, special

deliveries.

Spherion Staffing.

Sales, customer service and returns inspector. Oct. 2011- March, 2012

Duties varied per each assignment.

< Assigned to Cox Communications. Stationed at a table inside various Wal-

Mart locations. Sales and support for new and existing customers.

< Second assignment was for Black & Decker quality control inspector for

Home Depot's return department. Inspected returns and verified quantity

and date codes of returns, then entered verifications in an Excel

database.

Fieldtechs.

Integration Technician Jul. 2011- Oct. 2011

Duties varied per each assignment.

< Home Depot. Assignment lasted two months. Travel to various Home Depots

and remove old computers and install new computers. Log on to W.A.N. and

download operating system and various build software according to

department. Complete each store at night before next working day. Assure

that all systems followed strict guidelines to Home Depot's policies.

< Second assignment was Petrols service stations. Traveled to Texas and New

Mexico to install required cabling and assess existing networks and

equipment by gathering switch, servers, phones, computers, faxes and

existing equipment information. Installation of Cisco phones following

company guidelines.

< Michaels. Installation of Veriphones and new switches. Removal of old

switch and data cabling re-routes or installation according to company

guidelines.

Kelly Services.

Technical Support 2009 - 2010

Assigned as Technical Support advisor for Apple Inc.

< Responsible for phone support on Apple iPods, iTunes, and troubleshooting

the Macintosh and Windows P.C. operating system.

< Educated customers on proper product usage and preventive maintenance.

< Walked customer through troubleshooting steps, adhering to Apples

procedures and policies.

< Provided online store sales support for customers.

Career Track, Continued

Micor Communications

Cable Technician 2008 - 2009

Assigned as a subcontractor for Cox Communications.

< Responsible for new client installations of digital cable, telephone and

high-speed internet, as well as cross-selling.

< Provided new customer education regarding proper product usage and

preventive maintenance.

< Handled all assigned customer trouble calls in an expeditious manner.

Berean Christian Bookstore

Sales Associate 2006 - 2009

Responsible for all shipping and receiving functions within the store.

< Handled daily store opening and/or closing responsibilities.

< Troubleshooting inventory and stock discrepancies.

< Runner-up in all sales and customer support.

Smart Health Care Solutions

IT/Web/Rep Support 2004-2006

Responsible for creating and maintaining all company documentation.

< Collateral materials included Marketing and Sales Kits, Advertising

Brochures and Customer Benefit Presentations.

< Installed and supported Windows XP Professional on a 20-station network

as well as acting as network administrator to include system backup and

recovery.

< Windows 2000 Server Administration.

< Internal office training for system users and external training for

website in marketing and client usage.

Star Distribution

Media Preparation Associate 2003-2004

< Responsible for preparing client media kits from inventoried supplies.

< Conducted monthly warehouse inventory and required research to resolve

any noted discrepancies.

Air Express Courier Services

Driver 2002-2003

< Responsible for handling expedited ("hotshot") deliveries, as required.

< Responsible for shipment preparation and delivery to major air carriers

on a nightly basis.

David N. Houge

Field Facilitator 2002-2002

< Performed routine maintenance on company equipment and vehicles.

< Responsible for delivering parts, supplies and equipment to all company

construction sites.

< Studied for and obtained class A combination and Haz-Mat temporary

license.

Credentials

Graduate - San Jose State, Computer Refurbishing Program

Certified - Cable, Telephone and High-Speed Internet Installations, Cox

Communications.

Prior lift certification.

Contact this candidate