Customer Service Medical

LayLa Kisor

**** ****** ***** ********, **** **231

Home: 614-***-**** Mobile: 614-***-****

**********@**********.***

Summary

“Property Management Professional”; experienced in all aspects of property

management.

From commercial to multi-family and single family.

Highlights

Multi-unit operations management

Sales and marketing

New construction

Fair Housing mandates

Knowledge of leasing and market conditions

Customer relations specialist

Project development and lifecycle

Experienced in requesting reimbursements for non-profit to offer Decent Affordable Housing

Experience

April 2014-Current Friedman Integrated Real-estate/Chesapeake Mill

Apartments, Leasing Consultant Columbus, Ohio

260 Unit Property with a diverse clientele and unit selection

Personally responsible for an average of 89-98% occupancy

April 2012-April 2014 Mountaineer Development Corporation

Delbarton, WV

Manager of Helena Manor, an 11 unit income based apartment building in

compliance with HUD HOME Rules and

Regulations.

Assisted in Construction compliance, reimbursement and sale of two single family

homes through the CHDO Program with West Virginia Housing Development Fund.

April 2012- April 2014

Currently in pre-construction phase of Four single family homes in new development

through West Virginia Housing Development Fund, West Virginia Affordable Housing

Trust Fund, along with proceeds from the sale of the first two units

June 2011- March 2012

West Virginia Department of Health and Human Resources

Williamson, WV Customer Service, Multi Line Operator, File Clerk

Directed customers to funding for emergency food, housing, rehabilitation and

transportation services in the community.

One of Two file clerks responsible for the entire counties client files.

Specialized Training

2014 University of Phoenix

On-line

Associate of Arts Science, Medical Billing and Coding

Coursework Relevant to current position: Ethics, Humanities, Critical and Creative

thinking, Foundations of Finance, Communications I, and II, Medical Terminology,

Medical Claims Preparation, Disease and Pathogens.

2013 Mid-Atlantic Multi-Family Housing

Charleston, WV

Certificate Received

2012 and 2013 West Virginia Housing Development Fund

Charleston, WV

CHDO Training Certificate

2012 Excel

Delbarton, WV

Certified Office Specialist

Certificate for Customer Service and Microsoft Office

2012and 2013 West Virginia Housing Development Fund

Charleston, WV

Certificate for training of HOME Multi-Family Project

2012and 2013 Affirmative Fair Housing

Charleston, WV

Training for Fair Housing Compliance

Multi and Single Family Housing

1990 Briggs HS

Columbus, OH

Achieved High School Equivalent at 16 Years of Age

References Available Upon Request

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