Customer Service Office

Reggie J. Fernandez

Blk. *** Lot ** Cadena De Amor St. Pembo, Makati City, Philippines

***************@*****.***

Mobile Number: +639*********

OBJECTIVE:

To contribute my acquired knowledge, skills and skills in be coming part of your company, willingness

to learn and be part of the team.

WORK EXPERIENCE:

CONVERGENCE DOCUMENTATION SERVICES

501 Victoria Towers, Tower A, Timog Ave. cor. Panay Ave. Quezon City, Philippines

Short Company Profile:

Convergence Documentation Services formerly known as Convergence Immigration and Business

Solutions is a service based company located in the Philippines that provides business solutions &

documentations for Visa Processing for Canada, Australia, New Zealand & United Kingdom.

Position: IT Specialist/ Office Admin Staff

Inclusive Dates: December 2012 to January 2014

October 2008 to May 2011

Computer / IT Specialist perform some or all the following duties:

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area

network (WANs), mainframe networks, computer workstation, connections to the Internet and

peripheral equipment.

• Evaluate and install computer hardware, networking software, operating system software and

software applications.

• Operate master consoles to monitor the performance of computer systems and networks and

to the coordinate access and use of computer networks

• Provide problem-solving services to network users

• Install, maintain, troubleshoot and upgrade Web-server hardware and software

• Implement network traffic and security monitoring software, and optimize server performance

• Perform routine network start up and close down and maintain control records.

• Perform data backups and disaster recovery operations

• Conduct tests and perform security and quality controls

• Control and monitor e-mail use, Web navigation, and installed software’s

• May supervise other workers in this group

Office Admin Staff perform some or all the following duties:

• Key in, edit, proofread and finalize correspondence, reports, statements, presentations and

other documents, form notes or using computers.

• Respond to telephone in person or electronic enquiries or forward to appropriate person

• Provide general information to clients and the public

• Photocopy and collate documents for distribution, mailing and filing

• Maintain and prepare reposts form manual or electronic files, inventories, mailing lists and

databases

• Process incoming and outgoing mail, manually or electronically

• Send and receive messages and documents using fax machine or electronic mail

• May perform accounting tasks such as preparing bank deposits

• May perform power point presentations.

• May order office supplies, service equipment and arrange for servicing in the case of major

repairs.

MSV PRINTERS & PUBLISHING INC.

Brgy.BagongNayon, Buliuag, Bulacan, Philippines

Position: Layout Artist / IT Tech.Support

Inclusive Dates: July 2008 to September 2008

Duties & Responsibilities

Design Brochure, flyers and Banner

• Optimizing techniques for company design

• Develop and carry out effectiveness in online postings and events

• Maximize and extend marketing activities thru display

• Daily work management

• Prepare weekly, monthly reports

• Responding immediately to the complaints and inquiry of guest

• Book and supervise events, activities and parties

• Closely work with marketing for productive events and activities

Technical Support / IT support

• Managed and fix problem in Network connection

• Install and uninstall application if needed

• Fix computer problem

• Other task given by the management

OFFICE SKILLS:

• Knowledge in Desktop Publishing using Adobe Photoshop and Adobe Image Ready

• Encode with 99% accuracy and a speed of 60 w/m

• Knowledge in Programming using Visual Basic and Visual FoxPro

• Equipped with Clerical Skills

• Excellent communication skills, with an eye for detail.

• Well organized and interpersonal skills.

• Ability to deal with diversity of clients

• Independent and able to work in a fast paced environment.

• Extremely productive in a high volume, high stress, environment.

• Able to manage and prioritize workflow while maintaining a positive and professional attitude.

• Passion for customer service

• Computer Literate, knowledge in MS Word, MS Excel, Power Point,

EDUCATION:

National Certificate II for Computer Hardware Servicing

SY: April 2009

Technical Education and Skills Development Authority

Guiguinto, Bulacan, Philippines

Associate in Information Technology

SY: May 2008

AMG-Skilled Hands Training Center Inc.

Cagayan Valley Road, Makapilapil, San Ildefonso, Bulacan, Philippines

AWARD &TRAININGS ATTENDED:

Outstanding Employee of the year 2010

Convergence Immigration and Business Solution, Corp.

405 The One Executive Office Bldg. West Ave. Quezon City

January 25, 2010

Effective Marketing & Telephone Communication Skills

JRF Business Institute

Richmonde Hotel

February 22, 2010

Team Building Development Programme

Convergence Immigration & Business Solutions

Paraclets Retreat House, Tagaytay City

November 06, 2010

Comprehensive Workshop in Exceptional Customer Service

Convergence Immigration and Business Solution, Corp.

501 Victoria Towers, Timog Ave. cor. Panay Ave. Quezon City

April 12, 2010

Proper Language Training

Global Link Call Center Academy

Baliuag, Bulacan

April 21- May 11, 2008

SEMINAR ATTENDED:

Corel Draw Graphics Designing

July 12,2008

AMG-Skilled Hands Training Center Inc.

Cagayan Valley Road, Makapilapil, San Ildefonso, Bulacan

Basic Computer Trouble Shooting

July 13, 2008

AMG-Skilled Hands Training Center Inc.

Cagayan Valley Road, Makapilapil, San Ildefonso, Bulacan

Entrepreneurship Seminar

Sept. 27, 2007

AMG-Skilled Hands Training Center Inc.

Cagayan Valley Road, Makapilapil, San Ildefonso, Bulacan

PERSONAL BACKGROUND:

Date of Birth: October 18, 1987

Height: 5’ 4’’

Weight: 132 lbs.

Place of Birth: Bacolod City, Philippines

Marital Status: Married

Citizenship: Filipino

Religion: Baptist

SSS: 34-1987523-4

TIN: 289-***-***-***

Passport: EB3955769

I hereby certifythat this information listed above is true and correct to the best of my knowledge and

belief.

REGGIE J. FERNANDEZ

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