Project Manager Management

WHAT I AM WHO I AM

Accomplished technology leader, project Name: Nelson Arce

Current City: Brooklyn, NY

manager, business analyst, and teacher.

Desired City: Miami, Tampa, Orlando

Driven to learn new methods and skills,

and then implement them in my work.

High achiever with proven “ladder

climbing” record.

Effective at clarifying needs, can translate

“tech-speak” throughout the company

spectrum with ease.

Email: **********@*****.***

Driver of change, problem solver, quick

Mobile: 917-***-****

adapter, and bridge builder.

LinkedIn: Nelson Arce

Languages: English, Spanish

THINGS I’VE DONE

Paper-to-EMR conversions (configuration, migration, training, audit, support).

•

Mass hardware and software migrations (mobile, computing, OS upgrades).

•

New vendor implementations (EMR, Pyxis, PBM, Pharmacy, DME, call center).

•

Disaster recovery and business continuity plans and drills.

•

Custom and 3rd party interface design, integrations, and reconfigurations.

•

Regulatory mandates, meeting type redesigns, operations integrations and

•

restructurings (CMS, HIE, HIPAA, ICD-10, QAPI).

Grant proposals and presentations, external consultant engagements.

•

Whole office and departmental relocations (permanent, swing space, telework).

•

TECHNOLOGY EXPERTISE

Advanced knowledge of hardware, peripherals and devices of all classes.

•

Intermediate to advanced knowledge of various OS and software platforms.

•

Working knowledge of DBMS, reporting and query functions (SQL, Crystal, Oracle).

•

Understand all key concepts of network architecture, telecom and I.T. security.

•

INTERESTING FACTS

Back to School! – NYU SPS Certificate in Project Management (2015).

•

Charter member of the National Hospice Workgroup I.T. Forum (2013).

•

Regular participant in company-sponsored TOASTMASTERS club (2013).

•

Graduate of inaugural corporate “ACE” Leadership Program (2011).

•

Won a $500K+ technology grant from Fujitsu Ltd to fund IT purchases (2007).

•

NAME: NELSON ARCE REVISED: WINTER 2015

EMPLOYMENT HISTORY

VNSNY HOSPICE & PALLIATIVE CARE – NEW YORK, NY

I.S. MANAGER (08/08 - PRESENT)

Oversee day-to-day operations of I.S. department; supervise three FTEs.

•

Manage multiple projects, often leveraging technology to promote efficiencies.

•

Implement technology and education support models, policies and procedures.

•

Interface with senior leadership to ensure we meet strategic I.T. objectives.

•

CONTINUUM HOSPICE CARE – NEW YORK, NY

PROJECT & I.T. MANAGER (01/05 – 08/08)

Managed activities of department staff; supervised three FTEs. Managed all special

projects, many with agency and corporate-wide impacts; oversaw the acquisition and

maintenance of all I.T. and office systems; incorporated the use of I.T. in teaching.

VNSNY HOSPICE – NEW YORK, NY

I.S. PRODUCT SPECIALIST (11/02 – 12/04)

Led technology implementation of agency’s new EMR system; tested and recommended

mobile hardware used by clinical field staff; trained users at all major implementation

events; provided support for 200+ staff post-go live.

ARTHUR ANDERSEN LLP – NEW YORK, NY

ANALYST; PRACTICE LIAISON; PROJECT MANAGER (09/97 – 06/02)

Managed client relationships; approved workflows, SLAs and contracts. Led project

teams, facilitated meetings, and oversaw multiple projects. Enforced deadlines, and

balanced team responsibilities. Created and updated project plans, prepared

documents, and communicated status to clients and management.

Cultivated relationships with practice professionals; facilitated delivery of technology

projects; attended conferences and team meetings to communicate technology updates.

Provided technical support, performed network administration, trained users; etc.

LOAN PRICING CORP. – NEW YORK, NY

ANALYST; MANAGING EDITOR (02/94 – 09/97)

Provided support on use of various financial analysis tools, analyzed corporate loan

documents and prepared extracts featured in publications, wrote and edited articles for

a weekly publication focused on “middle market” banking and lending trends.

EDUCATION

NEW YORK UNIVERSITY – NEW YORK, NY

Bachelor of Arts, Economics (09/89 – 05/93)

Contact this candidate