Customer Service Administrative Assistant
Resume:
RUBY J. JOHNSON
**** *. ********, *******, ** ***72
HM: 281-***-**** – Cell: 281-***-****
Email: *********@***.***
OBJECTIVE
Seeking a position in Human Resources
EXPERIENCE
*/**** –10/2014 Federal Emergency Management Agency (FEMA) Winchester, VA
Human Resource Recruiting and Hiring Specialist
• Gathered, reviewed, and organized Local Hire job order requests from requesting
authority. Research and compile information regarding Local Hire availability. Retrieve
and log applicant resumes/applications. Schedule applicant for interviews in
coordination with the requesting authority. Interviewed applicants in paneled interviews
along with requesting authority at times. Offered conditional job offer to applicant.
Coordinated background/credit check with applicants with Security Office. Have done
hiring and recruiting in the states of Louisiana, Colorado, Georgia, Minnesota, and
Michigan.
• Offered applicant job if background check cleared. Scheduled on-boarding dates for
applicant. Instructed applicant(s) on completing Local Hire packet. Scheduled with
Federal Coordinating Officer (FCO) assistant to administer the Oath of Office to new Local
Hire(s). Coordinate with Security Office to get Local Hire(s) badged. Released Local
Hire(s) to new supervisor. Completed and got signed all paperwork necessary on the
Local Hire and send to Human Capital for processing.
• Also, worked with local employment agencies that helped in finding qualified candidates
to fill temporary job positions that I was posting for FEMA.
• Main function is as a Human Resource Specialist on most deployments.
5/2007 – 4/2013 Federal Emergency Management Agency (FEMA) Winchester, VA
Human Resource Specialist
• Monitored specialized and general time and attendance (T&A) operations. Collected,
reviewed, and calculated timesheets from disaster employees. Helped employees enter
their T&A into the WebTA data base. Performed specialized and general HR
administrative duties that included preparing written reports and charts as needed by
upper management concerning payroll. Have provided WebTA (DHS’s payroll system)
training to new FEMA employees and FEMA local hire employees. Used ADD reports to
account for employees for the weeks of payroll. Created folders, prepared timesheet
stickers, fax cover sheets with the updated agency Timekeeper list, and accurately filed
timesheets by region and pay period dates at the end of each pay period. Created,
distributed and collected 30-7 folders for overtime justification at the beginning and end
of payroll. Also as a region 6 timekeeper corrected employee timesheet errors and reset
passwords.
•
Ruby Johnson
• Briefed Local Hire candidates on FEMA’s protocol before interview, compiled local hire
packages per standard local hire checklist, reviewed and completed local hire packages
with applicants, received training on Recruitment and Local hiring at EMI April 21-25
2008 course E259 Human Resource Operations. Reviewed local hire packages for
accuracy and completeness; submitted Disaster Recovery Manager (DRM)-signed local
hire transmittal form and direct deposits to Human Capital, made copies of completed
local hire packages for unofficial Joint Field Office file. Also, maintained local hire not-to-
exceed log, mailed original local hire packages to Human Capital for processing, and
prepared the SF-52 (Notice of Personnel Action) forms for local hires extensions. Have
done Leave Audits on CORE employees terminated because of right sizing.
• Provided specialized and general employee services related to deployment of individuals
to disaster duty stations through FEMA’s Automatic Deployment Data base. Once given
access to ADD can deployed FEMA employees to disaster with management approved
name and/or standard requests. Review “Deployed Pending Check in Staffing, Dated
Staffing, and Non-FEMA Staffing Reports”. Distribute these reports daily to the Command
and General Staff. Compiled data from ADD reports to submit to Planning for their
Situation Report. Monitor employees check in/out statues. Update employee assignment
information in ADD. Manually check in/out Non-FEMA employee into ADD data base. Set
up and maintained a table of all ADD related forms along with other HR forms.
• Prepared, verified, and maintained HR personnel files, documentation relating to HR
activities such as customer service to both the employee and visitors. Took measures to
safeguard Personal Identifiable Information (PII) and other confidential information.
Processed employee’s annuity waiver requests, I-9’s, and complied with all security and
safety policies.
12/2005 – 5/2007 Federal Emergency Management Agency
(FEMA) Denton, TX
Administrative Assistant
Duties entail answering and directing incoming calls to appropriate personnel
1.
throughout the agency, customer service, setting up admin files, and updating phone list.
Ran daily Admin ADD (Automatic Deployment Data) reports for daily comparison
2.
of employee activity. Check in/out deployed FEMA and Non FEMA employee into this
duty station through the ADD system.
At times the lead in completing the payroll process, prepared travel vouchers
3.
when necessary. Worked with the Admin Chief in updating local hire employees 52 forms
(Request for Personnel Action), sent and received faxes, kept the Timekeeper
information updated, and whatever was needed on a day to day basis.
4.
5/1989 – 4/2005 KBR TECHNICAL SERVICES, INC Houston, TX
Administrative Specialist
Worked in the Security Department of Brown and Root, Inc. and later acquired the
5.
position of Security Receptionist which later changed to Front Desk Receptionist on to
Administrative Assistant to Administrative Specialist in Real estate Services.
Duties were customer service, answering a multi line phone in a multi task
6.
environment, directing callers to the appropriate department and/or personnel, checking
Ruby Johnson
v isitors in/out, filing, scheduling conference rooms, keeping abreast of all projects
throughout the facility, and updating the telephone list of at least 300 350 employees at
the site location on a regular basis.
Responsibilities also included keeping all relevant information for receptionist
7.
desk current from the reception log, emergency, visitor, and the incoming courier
deliveries logs. Kept fire drill procedures current for location, assisted the mail services
department when needed and did petty cash refunds for employees
8.
7/1984 – 5/1989 THE ADAM’S MARK HOTEL Houston, TX
PBX Operator
Duties included operating Dimension 2000 and System 75 switchboards, CRT processor,
9.
customer service accounting and posting hotel phone bills, filing, answering incoming
calls and routing them to appropriate personnel and/or guests.
10. Responsible for guest wake up calls, supervision of fire and safety monitor for hotel and
training new employees in the PBX department when necessary.
11.
11/1981 6/1984 SPENCER GIFTS Houston, TX
12.
M anager Trainee
13.
14. Started in part time sales on to Assistant Sales Manager and later to the position of
Manager Trainee. Duties included managing store, bookkeeping, processing payroll,
making bank deposits, scheduling and posting employee work hours.
•
15. Was responsible for screening and interviewing new and potential applicants, training
and supervision of a staff load varying from 6 20 sales employees, planning and
organizing store displays, customer service, shipping and receiving store merchandise,
and other miscellaneous duties.
16.
Skills
WebTA Payroll System Microsoft Office XP 2007 & 2010
Microsoft Word Microsoft Office XP/Home XP
Microsoft Excel Microsoft Power Point
Xerox Copiers HP Photo Imagining
Online Portal Xerox Fax Machines
POS Cash Registers Online Conference Booking System
Typing (45 WPM) Dimension 2000 & System 75 Switchboards
Ruby Johnson
Quick Time Payroll System ADD (Automatic Deployment Database)
Scanners Do own travel arrangements using CONCUR
Data Bases People Soft
References available upon request
Ruby Johnson
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