Customer Service Manager

Location:

Posted:

March 09, 2015

Otilia DeAnda

Objective

Obtain a position with a company that encourages employee growth within the department and the corporation.

Experience

Manager cOINLESS LAUNDRY mARCH 2005-August 2014

Manage employees at over 10 locations and interview new candidates.

Courteously respond to customer complaints in a timely manner.

Trouble-shoot and repair easy-card dispensing machine.

Collect funds from different locations to formulate deposits and complete inventory on a monthly basis.

caregiver synergy home care june 2007-august 2013

Provide companionship and care to patients.

Assist with personal care such as bathing, changing, and grooming.

Plan and prepare meals, perform light housekeeping duties.

Ensure the patient takes medication as prescribed and completes physical therapy exercises.

OWNER/EMPLOYEE DEANDA JANITOR april 2000-march 2005

Manage contracts and present estimates to potential clients.

Regularly provide cleaning and maintenance for contracted companies.

Coordinate employee schedules and ensure tasks are completed efficiently and effectively.

Maintain inventory of supplies for both the business and the contracted company

HAIRSTYLIST la casa de corte NOVEMBER 1996-march 2005

Provide style consultations to clients.

Cut and style hair including use of chemical product for hair coloring, perming and relaxing.

Communicate with coworkers to ensure excellent customer service for clients.

Assist with daily and monthly maintenance of salon, including laundering of towels, dusting and cleaning displays, sweeping

and mopping floors.

Skills

Fluent in Spanish

Management skills

Basic computer skills (Microsoft Word, internet searches, email)

Education

GED May 1995

cosmetology certification october 1996 arizona school of beauty

Major: cosmetology

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