Customer Service, Administrative, Data Entry, Computer and Web, Manage

H edalen F. Landeros

*

*** * * ** * S t ree t A p t . A107 Cos t a M esa, CA 92626

( 5 6 2 ) 5 0 6 - 5 3 7 5 h e d a f e r r e r@ g m a i l . c o m

Dedicated and focused professional whose a reas of proficiency include:

• Providing excellent customer service which resulted to increase in customers from

85% to 95% and $92,000 increase in revenue

• P erforming admin istrat ive work including converting paper based fil ing system to

computer based system, cutting office paper expense

• Computer troubleshooting capabil ity which helps company cut cost in I T services

• Computer and web maintenance, office and personnel management, account

m anagement, and data entry

5 years: 3 years:

Customer Service and Support (Phone, Email, Computer and Web Maintenance

Face to Basic Computer Troubleshooting

Face, Fax, Web, M anagement and Training

etc.) Quality Assurance

O ffice Administration and Automation Review and Contract Processing

I nternet, Web, Email, CRM Software(s) Schedule and Calendar Management

M icrosoft Office (Excel, Word, PowerPoint, etc.) Skills:

Data Entry Time Management, Conflict Resolution, Multi-

O ffice, Personnel, and Account Management Tasking, Organize, Detail Oriented, Communication

F iling, Documentation, and Mail Distribution Skills, Work at Home, etc.

Correspondence and Notice Handling

I nventory Control

Company and Location Position Employment Date

Cardinal Development Office and Property Manager 2010 – Present

Costa Mesa, CA

MedScribe Asia Inc. Administrative and Documentation 2009-2011

Valencia, CA Specialist (Office and Work at Home)

Customer Service, F ront Desk, and Ma rketing Skills and Exper ience

Manages quality communication, Resolves customer complaints and

guarantees positive customer experience.

customer service and support.

Responsible for ringing up

Welcomes and greets visitors and

customers quickly and handling cash.

customers including other office staff.

Hedalen Landeros Contact#: 562-***-**** Email:**********@*****.***

Maintains up-to-date knowledge of Keeps abreast of rapidly evolving

technology to assist both staff and customers

company's policies.

better.

Creates new processes and systems

Handles social media sites

for increasing customer service satisfaction.

(Craigslist, Twitter, Facebook, Yelp etc.).

Promptly responds to general

Facilitates marketing programs

i nquiries from members, staff, and clients via

phone, mail, e-mail, and or fax. w hich helps boost company’s exposure.

A d m i n is t r a t i v e S k i l ls a n d E x p e r i e n c e

Oversees the entire office operation Reads, screens, and assess incoming

correspondence and manages it accordingly.

f rom opening to closing.

Creates reports, documents, and

Drafts, reviews, and sends out

spread sheets.

correspondence to customer and office

Coordinates office activities

personnel.

i ncluding scheduling meetings and calendar

Responsible for answering and

maintenance.

screening incoming calls and responding to

Updates departmental standard

telephone, email, and in-person requests for

operating procedures and database to

i nformation and or if needed direct these to

accurately reflect the current information

t he appropriate personnel.

and practices.

Handles information and documents

Stocks and rotates inventory

w ith complete confidentiality.

regularly.

In charge of maintaining and

organizing both electronic and paper based Identifies and resolves system and

f iles. account issues.

Develops methods to effectively Processes and reviews contracts for

manage daily work flow. completeness and accuracy.

Handles daily data entry.

M a n a g e m e n t S k i l ls a n d E x p e r i e n c e

Maintains in-depth knowledge of Manages the overall customer

competition through consistent evaluation of relations, including promoting customer

market conditions and trends. satisfaction and streamlining

services delivery.

Monitors, collects, and keeps careful

records of payments, income, and delinquencies. Monitors common areas for

cleanliness and safety.

Gathers office personnel timesheet

for payroll. Works with the upper management

to identify, develop, and achieve goals and

Assigns and generate employee(s)

objectives.

schedule and tasks.

Develops, trains, and manages a

Manages all day-to-day activities

h ighly skilled on-site staff through effective

i nvolving property, customers, and vendors.

recruitment,

Conducts inventories of delivered

t raining and motivation.

building supplies.

Prevents store losses using

Maintains accurate and updated

awareness, attention to details, and integrity.

Hedalen Landeros Contact#: 562-***-**** Email:**********@*****.***

websites and printed materials.

Bachelor’s Degree- I nformation Technology - 2005

Hedalen Landeros Contact#: 562-***-**** Email:**********@*****.***

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