Manager Customer Service

J. Brian Pantier

*** ****** **** *.*****.*******@*******.***

Rogers, Ar. 72758 479-***-**** (H) 479-***-**** (C)

Professional with proven track record of strong execution and exceptional results. Able to create powerful collaborative relationships. Strong detail orientation

and multi-tasking ability. Subject matter expert of Wal-Mart culture.

Abilities and Skills. Retail Link/CPFR expert: skilled analyst of sales/inventory, forecasting and supply chain resulting in detailed, insightful reports. Meeting

in-stock and inventory goals driving sales and profit. Sales, Inventory and Promotional Planning/Sell Thru tracking/strategies for results. Forecasting.

MABD/Supply Chain Reliability compliance. Logistics, Transportation, Supply Chain, DC Administration. Key Performance Indicators. Category analysis. Root

cause analysis. Fill rate. Demand planning. Replenishment systems: Inforem, DCS2000, GRS. DPF policies. Seasonality. Modular execution. Imports.

Purchase Orders/EDI/Order Management System. Supply Chain Reliability. Remedy. Excel. Atlas-custom program for Retail Link queries. SAP-BI emphasis.

Office suite. Strong customer service skills

Experience

Signature Brands. March 2014-Present. Replenishment Analyst. Company manufactures cake/cookie and Paas Easter egg decorating products;

Breyers ice cream toppings; Pumpkin Master Halloween carving kits; seasonal popcorn decorative containers. Forecast internal production to support

effective product distribution to Wal-Mart through McLane Co., a third party logistics provider. Analyze Wal-Mart business providing their replenishment

teams with recommendations on strategies. Support Signature Brand team for all Wal-Mart functions using my skills and insight to achieve company’s

objectives. Have changed forecasting methodology improving accuracy from 67% to 88%.

Wal-Mart Stores in Home Office. 1998-Nov. 2013. Retired.

• Replenishment Analyst in Pharmacy Over the Counter managing a wide variety of consumer product goods. Data Sync Coordinator for Health

& Wellness-assumed a process 6 months behind schedule and led team in improving compliance from 16% to 93% in 6 months. Consistent

achievement of in-stock and inventory budget goals.

• Sam’s Optical Coordinator/Replenishment Manager. Blended Wal-Mart & Sam’s Club replenishment systems driving the Sam’s Optical

business as part of a corporate Health & Wellness strategy. Responsible for inventory management, planning, forecasting, club operations,

Optical DC and Lab operations. Strong collaboration with Optical Buyers. Represented Wal-Mart Optical in Sam’s meetings for sales and

strategy .Assisted in replenishment of Wal-Mart Vision Centers. 99% in stock created consistent 7% sales increases & high degree of Member

satisfaction.

• Wal-Mart

Associate on the McLane Operations Team, a Wal-Mart subsidiary until sold to Berkshire-Hathaway. McLane served as an in-house supplier coordinating Wal-

Mart, Supplier & McLane functions. Positions held were: Hotline Associate providing store solutions; Category Assistant responsible for blending Wal-Mart &

McLane systems. Category Manager: collaborating with Suppliers, McLane & Wal-Mart merchandising/ replenishment teams as well as McLane Transportation

and DC Operations. Led team of three Category Assistants developing each to increasing responsibilities internally and in the supplier community.

• Graduate of

Walton Institute of Retailing, Leadership Foundations. Awards include Team of the Quarter for meeting Sales, Profit, Inventory goals. Associate of the Quarter.

HAWGS Award (Health & Wellness Goal Setter).

Daisy Manufacturing. 1991-1998. Production Technical Specialist. Operated sophisticated machinery to produce parts which complied with Quality

Assurance standards. Production planning and scheduling.

Prostaff Employment Agency. 1988-1991. Long term temporary assignments primarily as an Inventory Specialist for Arkansas Aerospace, a division

of British Aerospace, at Adams Field in Little Rock. Auditor for the U.S. Census Bureau and in the Arkansas-Democrat Gazette Circulation Dept. during

this time.

Pine Bluff Commercial. 1986-1988. Retail Advertising Salesperson. #1 in sales production. Key account experience with Dillard's Department Stores.

Wal-Mart Stores. 1981-1986. Assistant Store Manager in Texas during explosive company growth period. Lead Assistant in Regional Store of the Year & in

Prototype stores. Extensive Store Planning/new store openings experience. P&L responsibility

Dillard's Department Stores. 1978-1981. Assistant Buyer of Appliances and Electronics. Promoted to the Assistant Manager of Pine Bluff, Ar. store which

was the second most profitable store in the chain. Total management of store merchandising and operations. P&L responsibility. Led and developed Store

Area Managers

J.C. Penney Co. 1975-1978. Searcy, Ar. Merchandising Management Trainee-merchandising and management skills were developed. Promoted to

Merchandiser then to Merchandising Manager with each position assuming increased responsibilities including assisting Store Manager in Operations and

supervising a new Trainee.

Education. University of Arkansas, Fayetteville. 1971-1975. Bachelor of Science Business Administration. Major: Marketing. Minor: Management.

Degree conferred in June 1976.

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