Customer Service Accounting

Crystal Patrice Collier

** ******** ***** ****** *** 1

Little Rock, Arkansas 72210

Phone: Home 501-***-****

Email: ****************@*****.***

Objective: To seek a position in an environment where my client-service orientation, strong interpersonal

communication skills, and the ability to function in a dynamic environment.

Profile:

Excellent customer service skills

Highly skilled in cash handling, collections, and contracts.

Able to be detail oriented with strong analytical skills

Hands on experience in providing exceptional customer service and resolving

clients’ billing and account issues

Sales driven personality

Knowledge of Yardi Voyager, Microsoft Access, Excel, PowerPoint, Word, Outlook,

Internet Explorer, Oracle Applications, CFMC Systems, IRIS, Microsoft Dynamics,

Paragon Systems, BillQuick, Quickbooks, and Creative Solutions

Education:

Master of Science in Accountancy, expected October 2015

University of Phoenix, Online

Master of Business Administration, April 2009

University of Phoenix, Little Rock, Arkansas

Bachelor of Science in Management, December 2006

University of Arkansas at Pine Bluff, Pine Bluff, Arkansas

Experience:

Small Business Accountant Steve Hix and Associates January 2015- Present

Reconciliation of vendor accounts to ensure accuracy.

Prepare monthly recurring ledger entries.

Produced and evaluated monthly and quarterly payroll reports for budget and financial forecasts

Responsible for monthly and quarterly State Tax payments and filing

Corrected errors in account handling and introduce work process by which accounting tasks are

more efficiently handled

Customer Service Representative First Security Bank April 2014- December 2014

Receive checking and saving deposits, verify cash and endorsement, receive proper identification

for cash back, and issue receipts of deposit

Cross-sell bank products and services

Balance drawer daily, including periodic batching of cashed checks

Open checking and saving accounts and explain available bank services to prospective customers

Receive mortgage and loan payments, issue cashier’s checks, and process wire transfers

Tax Preparer (Part-Time) Jackson Hewitt Tax Service January 2014- April 2014

Compute taxes owed or overpaid using tax preparation software and complete entries on forms,

following tax form instructions and tax tables

Prepare or assist in preparing simple to complex tax returns for individuals and small businesses

Interview clients to obtain additional information on taxable income and deductible expenses and

allowances

Calculate form preparation fees according to return complexity and processing time required

Review financial records such as income statements and documentation of expenditures to

determine forms needed to prepare tax returns

Billing Clerk Accountemps August 2013- February 2014

Organize thousands of invoices and purchase orders according to projects.

Enter invoices into the subledger of Billquick, job-cost accounting software.

Collaborate with project managers on customer invoices and billing issues.

Process account corrections and transactions as directed by the controller

Find and use accounting data to resolve accounting problems and discrepancies

Homebound Teacher Little Rock School District February 2013-June 2013

August 2011- July 2012

Implemented instructional activities provided by student’s teacher of record

designed in the students’ IEP, 504 plan and/or homebound instructional plan.

Provided learning environment that meets the needs of students with diverse cultural and socio-

economic backgrounds, learning styles, and special needs.

Provided instructional assistance to students that are clear, compelling and engaging.

Delivered instructional strategies that contribute to a climate where students are actively engaged

in meaningful learning experiences.

Picked up and delivered student assignments as required and designated by the campus

homebound coordinator.

Business Education Teacher Academics Plus Charter School August 2012- February 2013

Employed instructional methods and district-adopted materials appropriate to the teaching

assignment.

Managed to create student friendly classroom environment conducive to learning.

Designed lesson plans as an instructional aid.

Guided the learning process towards the achievement of curriculum goals.

Maintained accurate, complete, and correct records as required by law, district policy, and

administrative regulations.

Attended staff meetings and served on staff committees as requested.

Contact this candidate