Customer Service Sales

MICHELLE S. SARROSA

** **** **** ****** *******, NJ 07002

(c) 515-***-**** (e) *********@*****.***

OBJECTIVE: To obtain a position that would leverage my skills, knowledge and experience.

CAREER PROFILE

• Result-driven, hands-on professional with a solid experience, fully integrated understanding of

bank and retail operations with significant exposure in consumer banking, operations, client

relationship, sales and marketing management.

• Hold high personal standards and consistently head teams to achieve given goals. Believes that

quality of work, customer service and right perspective are the primary factors of success in any

industry.

WORK EXPERIENCE

Philippine National Bank, Financial District NY May 2013 to Present

Business Development Assistant

• Implement the Branch business generation program thru account opening and sale of other Bank

products. Performs KYC, secure completeness of documentation and encode to system.

• Ensures compliance thru verification against Idology/PEP, OFAC and FINCEN.

• Performs Risk Ratings and prepares Customer Risk Assessment Rating Sheet and its summary.

Prepare Enhance Due Diligence Report if needed.

• Authenticates both incoming and outgoing messages and performs testing/decoding of fund

transfers or payment instructions.

• Executes loan payments/amortization, monitors maturing loans, issues demand/collection letters

and review loan portfolio as to financial condition and resources of borrower.

Century 21 Department Store, Manhattan NY Dec 2010 to Apr 2013

Register Complex Supervisor

• Manages the day-to-day operations of the front end, overseeing the functioning of the cash

registers and supporting equipment, and all the duties of the cashiers.

• Responsible for staffing, training, scheduling, inventory control, equipment maintenance, and loss

and prevention.

• Ensures the highest level of customer service throughout the store.

Bank of the Philippine Islands, Ortigas PH Sept 2005 to May 2010

Relationship Manager, Preferred Banking

• Drives revenue growth of Preferred Clients’ portfolios through deposit acquisitions, cross-selling

loans and insurance products.

• Manage profitability and diversify client asset allocations.

• Ensures over-all achievement of goals, manages, endorses and delivers sales and service

requirements.

Bank of the Philippine Islands, Mandaluyong PH Jan 2000 to Aug 2005

Service Officer, Branch Operations

• Oversaw all aspects of the Branch management. Ensures operational efficiency in implementation

of Bank policies.

• Primarily approves transactional documents, manages cash requirements, address customer

complaints and discrepancies.

• Developed new marketing programs and incentives to increase deposit and services offered by the

Bank.

Bank of the Philippine Islands, Bulacan PH May 1994 to Jan 2000

Customer Service Associate

• Process account opening of various products of the Bank, explains its benefits and features, offers

enrollment to alternative channels. Facilitates customers’ bank service needs.

• Validates and accepts monetary deposit or withdrawal of clients. Maintain cash-in-vault.

• Assist the Service Officer on the operational task. Act as the Universal Reliever and checker of

internal and external documents.

EDUCATION

Bachelor of Science and Commerce Major in Marketing

College of the Holy Spirit, Manila Philippines

SKILLS

• PC Proficient. Knowledgeable in basic operating systems like MS Word, Excel, Lotus Smart

Suite, Siebel CRM, Trade wind POS and the Internet.

• Excellent verbal and communication skills

• Ability to manage time and prioritize issues

• Detailed-oriented, confident and very well-organized with high performance standards

REFERENCES

Available upon request

Contact this candidate