Customer Service Manager

Grace Van Pelt

Production Coordinator

Howe, OK

**********@*******.*** - 918-***-****

WORK EXPERIENCE

Production Coordinator

General Shale - Wister, OK - June 2013 to October 2013

Responsible for production reporting, inventory control, bills of lading, employee benefits, employee time

keeping.

Institutional Sales Manager

QualServ Corporation - Fort Smith, AR - June 2010 to October 2012

Responsible for bidding on Millwork and Food Service Items for schools, hospitals, and other public

construction projects. Once the bid is won, responsible for managing the purchasing, manufacturing, delivery

and installation of the project.

Quality Assurance Manager

Lean Manufacturing - February 2009 to June 2010

Responsibility for complete implementation of an ISO9000 based Quality System. Training and Implementation

of Lean Manufacturing practices throughout the plant integrated with the quality management system to assure

that a process based system will provide cost savings, communication, and teamwork throughout the entire

process.

Quality Assurance Manager

River Bend Industries - Fort Smith, AR - April 2007 to September 2008

Duties include ISO re-certification, Customer Communication, Coordination of Quality Department Activities.

Riverbend Industries is a plastic injection molding company supplying OEM parts to primarily the refrigeration

industry.

Quality Assurance Manager

Southern Steel & Wire - Fort Smith, AR - 1998 to 2007

Duties include Management Representative for ISO9000 Certification, Customer Communication, and

Coordination of Quality Department Activities. Successfully implemented upgrade to ISO9001:2000. Compiled

comprehensive quality plans for our products throughout the Manufacturing process. Reduced customer

returns from 20,000 PPM each month to 1,000 PPM per month. My management style is to encourage

employees to learn new skills and build their work ethics by making them feel valuable to the company. I

was responsible for coordinating powder coat testing activities such as Salt Spray, Humidity, Adhesion, Pencil

Hardness.

I have also gained extensive experience in the Powder Coating process by acting as Finishing Manager of a

Class A powder coating system while maintaining my duties as Quality Assurance Manager.

Southern Steel & Wire is a manufacturer of Powder Coated Steel and Wire products primarily for the appliance

industry with a union environment.

Quality Assurance Manager

Encor Technologies, Inc - Poteau, OK - 1987 to 1998

Duties included Management Representative for ISO9000 Certification, Coordination of Quality Department

Activities, and Coordination of Training Activities for hourly and salaried employees.

Quality Assurance Coordinator: Duties included quality planning, supervision of inspectors, customer

communication, quality reporting, problem solving, and first article inspection.

Customer Service and Production Coordinator: Duties included production scheduling, materials control, and

customer service.

Special Projects Coordinator: Duties included implementation of management information system software

and user training.

Quality Assurance Coordinator: Duties included inspection of product, quality planning, quality reporting.

Press Operator: Duties included molding machine operation, inspection, marking, and documentation.

Encor Technologies was a Plastic Injection Molding plant serving the appliance industry, automotive, U.S.

Government, and other various markets.

Instructor

Encor Technologies, Inc - Fort Smith, AR - 1995 to 1997

Statistical Process Control: Class involves basic SPC training and use of spreadsheet software to develop

Pareto charts, histograms, scatter diagrams, run charts, X and R charts, and attribute charts.

Instructor: Quality Concepts: Class provides an overview of effective quality system techniques, including, but

not limited to ISO9000, Inspection Sampling, Problem Solving.

Member: American Society for Quality

Certified Quality Technician: American Society for Quality

Certified Quality Auditor: American Society for Quality

EDUCATION

Associate of Arts in Business Administration

Carl Albert State College - Poteau, OK

1995

Associate of Applied Science in Technology

Westark Community College - Fort Smith, AR

1994

Technical Education

Spiro Technical School - Spiro, OK

1982

Wister High School - Wister, OK

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