Sales Customer Service
Resume:
Ganna Vakal
Dubai, Al Barsha 1
E-mail: *********@****.**
Mob number: 056*******
A reliable, trustworthy and conscientious
sales person who is able to multi-task, handle
pressure, work as part of a team and most
importantly inspire customers to make a
purchase. With infectious enthusiasm and an
inspirational style.
Currently looking for a suitable sales assistant
opportunity with a company that will not only
challenge her professionally but also allow her
to develop her knowledge & potential further.
Summary of QUALIFICATIONS:
• Fluent Ukrainian, Russian, English
• Strong interpersonal and communication skills
• Knowledgeable in Microsoft Office, Power Point, Internet Explorer
• Organization skills
• Attention to detail
• People oriented
• Positive attitude
SALES
• Good numerical skills with the ability to manually calculate costs without error.
• Able to promote a store and its products through effective marketing activities .
• Experience of working in a commission based sales environment.
• Able to accurately describe a products features and benefits to a customer.
EDUCATION:
1997 - 2008 Secondary school 10 Sumy, Ukraine
2008 - 2013 Sumy Economy University «Management of foreign activities » Sumy, Ukraine
WORK EXPERIENCE:
Spring 2009-Autumn 2009 Sales Assistant,, FENDI ’’ Humburg, Germany
Responsible for contributing to the overall performance of the store by driving sales at every opportunity
whilst at the same time making sure every customer receives exceptional levels of service and enjoys
their visit to the store.
Duties and responsibilities :
• Serving customers at the sales counter.
• Offering face to face advice to customers on the stores
products and to help customers find what they want.
• Maximising store revenue by suggesting upgrades, insurance
and add- ons to customers.
Summer 2010 Cashier in Supermarket «Harris Teeter» Corolla, NC, USA
Duties and responsibilities:
• To collect the money from customers,
• Take orders, to clean the work area.
• Managing cash and payment systems in accordance with company
procedures and policies.
Summer 2011 The Hotel,,Royal Wings” Antalya, Turkey.
overall administration on the front desk position
Duties and responsibilities:
Guest relations.
Inform people and answer their questions.
Summer 2012 – Spring 2012
Supermarket,,Bijouterie store” Belek, Turkey. Sales.
Duties and responsibilities:
• Processing returns and refunds as required in line with company procedures.
• Occasionally being responsible for the stores security including being its key holder.
• Using the stock management system to log, check, locate and move stock both in and out of the
store.
• Responsible for the daily management of the till in the absence of the senior members.
• Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and
Safety requirements.
• Making sure that any item which is removed from a display column is replaced immediately after
a sale.
From September 2013 till March 2014
Kempinski Hotel Mall of the Emirates, Dubai
Hostess
Duties and responsibilities: greeting the guests,to escort them to a table, work with the micros system, to
prepare the buffet, taking orders.
Sep 2014 – till now
ZARA MOE, Dubai
Sales Associate
Duties and responsibilities:
• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a
timely manner and the customer service standards.
•
Assist customers in their purchase decisions by helping them select relevant and appropriate
products, offering proper advice and suggesting gift vouchers when applicable.
•
Arrange the replenish on a continuous basis the shop shelves and ensure that the shop floor and
shelves are kept clean and tidy all the times .
•
Take measurements for any needed alteration, assign price according to set price list, fill the
alteration book, and notify tailor of the amendments.
Arrange the display received merchandise under the direction of the Merchandiser /Shop Manager
;change tag prices of products during promotion periods or as needed.
INTERESTS AND ACTIVITIES: Music, traveling, swimming, reading, shopping.
Other interests: Reading, meditation, outdoor recreation, cookery.
Contact this candidate