Customer Service Representative
Resume:
Rosalyn Snow
Duluth, GA *0096
**************@*****.***
Summary of Qualification: Seeking an internship position within a company, where professional
experience, education and abilities stand as an advantage for personal growth. Have the ability to execute
programs using limited resources. Problem solving, leadership and communication skills are some of the
qualities developed from my experience as an able customer relations representative.
Professional Experience
Assurant Property Solution (Clients for J.P. Morgan Chase Bank)
Duluth, GA
Insurance Claims, Hazard Insurance, HELOC, and Processing
Full time (Call Center) 11/12/12-Present
Create Insurance claims from disaster property and provide policy/procedure of Monitored/Non Monitored
claim. Set up appointment for Inspector from Adjustor Report. Provide timeframe and Endorsement information.
Assist Homeowners/Contractors/Attorney with document to follow up claim process. Counseling homeowners
when the property at total loss. Assist Personal Banker, Branch Mangers on how to process endorse insurance
claim check. Process payments from escrow account. Provide instruction for refund checks from insurance
company. Update insurance with homeowner and Agent. Provide guidelines of Flood, Wind, Homeowner’s
Insurance. Inputting different amount of Insurance company documents: renewal/declaration page, invoice,
cancellation notes, amendment/endorsement data into computer. Pay attention to great detail. Update correct
information if they are any errors in database. Typing speed at least 50-65 per minute (Crossed trained for all
skills)
Prommis Solution Sandy Spring,
GA
Loss Mitigation 04/25/11-
07/14/12
(Call Center) – Full time
Adhere to client and company quality and policy guidelines of Short Sale to homeowners.
Contract all incoming customer calls provide callers with a positive experience.
Provide status request to agents of a loan mitigation, Short Sale approval, or exploring other foreclosure
alternatives if needed.
Update spreadsheets and accurately document loan files with current information.
Office Depot Stone Mountain,
GA
Retail Customer Service 09/2010-
04/22/2011
Face to face customer service, Cash handling, Demonstrate initiative, Reconciliations, Administration (emails,
faxes, filing, answering phones, etc) and #1 in the store as a reward Promoter.
Good communication and problem solving are essential.
Communicate through email, good typing, spelling, and grammar skills.
Advance in computer knowledge and good interpersonal skills.
West Corporation (AT&T)-Call Center Pensacola, FL
Customer Service Representative 11/2007 -01/2009
Resolve billing complaints by performing activities such as exchanging merchandise, refunding money, and
adjusting bills. Recommend improvement in products, packaging, shipping, service, and billing methods and
procedures in order to prevent problems.
Terminix International Tucker, GA - Pensacola,
FL
Sales, Customer Service Representative 05/2005 to
11/2007
Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
Prepared leads to new and existing customers in order to sell new programs, and to protect the creators entering
the property.
Received Inbound/ and made Outbound Calls.
Set up appointments for inspector to inspect home for pest control and termites.
Educate homeowners of the different types of creators.
Wise buy Rent-to-Own Pensacola, FL
Receptionist, Office Assistant 08/2001 to 05/2004
Answered telephones, directed calls and took messages.
Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
Bookkeeping, Clerical, Billing Issues, A-Z filing, and Inventory check.
Education
ITT-Tech Duluth, GA
Software Technology Developer 06/2014-Present
Georgia Perimeter College
Clarkston, GA
Business Management 01/2010-10/2012
Georgia Work Ready Decatur, GA
Certification 12/2009
References:
Helen Boyd Minister 404-***-****
Joycia Williams Former Supervisor 386-***-****
Contact this candidate