Case Manager
Resume:
Stephanie D. Reid
Newport News, VA 23608
Phone: 757-***-****
********@*****.***
Objective
To have the opportunity to embrace my leadership skills & working experience while
implementing a service to individuals.
Ability Summary
Advise clients, analyze psychological testing data, assess educational potential or need
of students, assist clients in understanding personal or interactive problems, collect
social and personal information communicate clients progress, compile data related to
social service programs, conduct parents conferences, consult with parents or school
personnel to determine student’s needs, convert information into instructional program,
coordinate social service activities with resource providers, counsel individuals with
personal problem, empathize with others during counseling.
Employment History
Case Manager
10/2010 - Current Agape Counseling & Hampton, VA
Therapeutic Services
Provide support services to individual with intellectual, emotional or mental health
disabilities. Develop Individualized Service Plans (ISP) ages (8-70 years old). Teach
client Activities Daily Living Skills (ADL). Prepare reports (progress notes, quarterly,
monthly) in the EMR System. Closed case reports 85% successfully.
Behavioral Counselor/Teacher
03/2007 - 01/2009 Keystone Newport News, VA
Supervised adolescents’ daily activities in residential settings. Facilitated therapeutic
groups/teach coping skills. Ensured a safe, nurturing learning environment. Document
progress notes in accordance with state regulations.
Residential Counselor
07/2006 - 03/2007 Dominion Services For all Newport News, VA
People
Counseled emotionally disturbed female residents aged 14-18 on educational, social,
and daily living skills. Mentored adolescent girls/modeled exemplary behavior focusing
on personal responsibility and decision-making. Provided a safe, clean, nurturing home
environment for residents.
Behavioral Counselor
02/2004 - 05/2005 Riverside Behavioral Health Newport News, VA
Center
Assessed patient needs for adult/geriatric intensive programs (8-70 years old).
Monitored adult, child/adolescent acute units for patient safety. Provided crisis
intervention to include manual holds.
Emergency Communications Operator (ECO)
08/2000 - 12/2003 Virginian Against Domestic Williamsburg, VA
Violence
Responded to statewide family violence and sexual assault calls. Gathered personal
information from callers/made referrals. Acted as community liaison for coverage of
other local hotlines.
Counselor Supervisor
07/1999 - 08/2000 First Home Care Newport News, VA
Facilitated groups focused on social daily living and coping skills (14-21 years old).
Assisted residents in meeting educational/vocational needs towards gainful
employment. Contributed to formulation & implementation of Individual Service Plan
(ISP).
Education and Training
Completion Issuing Location Qualification Course of Study
Date Institution
05/1996 John Jay College Manhattan, Bachelor's Criminal Justice &
NY Degree Administration
12/1990 Borough of NY Associate's Liberal Arts
Manhattan Degree
College
1982 New Utrecht High Brooklyn, High School General High School
School VA Diploma Curriculum
CERTIFICATE
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
CPR/First Aide American Red Cross 11/2014
Conflict Resolution & Mediator pending
References Available on Request
Carol Albaugh, Residential Counselor
First Home Care
4022 Hargrove Landing
Suffolk, VA 23325
Business reference known for 8 year(s).
Alice Morris, Behavioral Counselor
Riverside Behavioral Center
160 Annette
Newport News, VA 23601
Business reference known for 7 year(s).
Angelo Madison
Agape counseling & Therapeutic Services
Hampton, VA 23607
Supervisor 3 year(s).
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