Senior Business Analyst
Resume:
Yiyi (Charlotte) An Mobile Phone: 312-***-**** E-mail: ***********@*****.***
Over 10 years IT experience, over 6 years Business Analyst experience, over 8 years SDLC and software training
Overview
experience. Deep understanding of technology, proven track record in applying technology to solve business
problems, strong analytical skills. Well-rounded people and communication skills developed through many years of
consulting, training, sales and marketing. Quick study, team oriented, highly accountable. Always maintains a
positive attitude.
HP ITSM (Products: Service Desk; Incident, Problem, Knowledge Management; CMDB)
Technology Background
ITIL expert. Led customers to understand how to combine people, technology, and process.
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Worked with R&D department for the design of ITSM process.
HP Automation and Cloud (Products: HP Business Service Automation, HP Business Service
Management)
Familiar with cloud computing and virtualization. Analyzed customer needs.
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Testing Center Solution (Products: Loadrunner, Quality Center, Diagnostic)
Organized technical communication in order to gather customer demands.
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MS SQL Server BI solution capability: T-SQL, ETL with SSIS, SSAS, SSRS, and
Data warehouse
C and VB capability; Familiar with entire SDLC
Drove business analysis for clients in challenging internal and external environments, handling
Professional Experience •
difficult problems and situations while closely working with pre-sales, sales, and delivery
teams to identify and implement impactful solutions that reduced IT management costs and
Senior Business Analyst
increased IT service productivity.
Nov. 2009 – Feb. 2013
Managed business negotiations with clients including bidding and project scope definition,
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Hewlett-Packard Co., Ltd.,
ensuring the right project fit for the client and a proper return for HP.
Software and Solution
Consolidated core IT processes for clients including Incident, Problem, and Knowledge
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Division
Management to simplify management and maximize value to the business.
Beijing, China
Client projects included many Chinese enterprises in Global Fortune 500: Petro China unified
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information management platform, Petro China Gas Station IT Service Management, Sinopec
Call Center IT Service Management, State Grid Corporation of China Data Center monitoring,, China National Offshore Oil Corporation Testing Center.
Business Analyst Digital China is the largest integrated IT service provider in China. Partnering with over 100
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top IT vendors worldwide, the company’s business spans across many different industries,
Apr. 2006 – Oct. 2009
from banking and telecommunications to government and public sectors.
Digital China
Developed IT Service Management solutions for government and enterprises, focusing on HP
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Business Development
ITSM product suite including Service Desk, Incident Management, Problem Management,
Division
Knowledge Management, and CMDB. Implemented technology solutions, liaising between
Beijing, China
technology teams and the customer to develop and analyze business requirements to design
and configure IT Service Management tools.
Business Analyst/Software Conducted training classes in custom developed software products and SQL server, including
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creating a training plan, preparing the training materials and delivering the training.
Trainer
Worked with program team for software development projects using Waterfall, Agile, and
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Apr. 2002 – Apr. 2006
Scrum methodologies.
Digital China
Made testing plan, designed testing documents and managed testing process.
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Public Division
Created and maintained customer custom system database.
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Beijing, China
Received good performance review based on my excellent presentation skills.
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Education MBA of Business Administration, University of Illinois at Chicago
Bachelor of Business Administration, Renmin University of China
Computer Application Beijing Union University
Microsoft: MCP, MCSE, MCDBA
Industry Certificates •
ITIL Foundation
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Applied Psychology
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