Office Support

** ****** **. **** *

Vernon, CT *****

Home Phone 860-***-****

Email ********@***.***

Doug Lavallee

Objective: I am A+ certified and network + DCSE with Dell, Lexmark Tier 2

Certified. I am looking for work as a Service Technician. I have great

knowledge and experience in not only hardware but OS and network repair as

well.

Technology Summary

Certificatio Lexmark Printers Tier 2 certified, Dell Printers and Multifunction

ns: Machines as well as Dell Laptops and Desktops. Scriptpro Robotic

Pill dispenser units, IBM AND Lenovo Pcs and desktops. Have been

working on Hp printers for over 25 years.

Hardware: Installing, configuring, upgrading, diagnosing and troubleshooting

system hardware and peripheral devices such as motherboards,

processors, memory, printers, and networking equipment such as hubs,

switches, wireless routers and access points.

Experience

Computer merchants-CSC 4-01-2014 to Present

Contracted out to CSC to Work on the Hamilton Standard account doing

Desktop Phone Support as well as going to the Customers Desk.

Troubleshooting Windows 7, Microsoft Office,Outlook and other specialized

applications. Also doing Computer Refreshes that involves Copying data to

network replacing the pc then restoring the customers data. Then checking

back with the end user to make sure all applications are working

proper.Windows XP to Windows 7 Conversation.

Apex systems 2-07-2014 to 3-29-2014 Contacted out to cigna insurance for

windows XP to Windows 7 conversion Saving data to Network reimaging with

windows 7 restoring data to pcs doing 30 to 40 pcs per night.

World Wide Tech services: 9/2006 to-12-2014 - Executive Desktop Support

. Servicing Printers, Desktop and Laptops in Both Home and Office,

Lexmark Printers and Multifunction Machines, Dell Printer laptops and

desktops, IBM and Lenovo desktops and PC's.

. Troubleshooting MS office phone support as well as reimaging pcs

through the network.

. Windows XP to Windows 7 migrations.

. Furnish Reports, information and documentation as directed by

management.

. Phone support to other technicians as well as end users.

. Management of parts stock, returning and reordering in a timely

manner.

. Worked on Phoenix bank account as Group Leader upgrading dell PCs and

reimaging from Windows XP to Windows 7.Desktop support for Executive

floor

Bancsource 9/2000 to 9/2006

Desktop Support

. Worked on Peoples Bank account, servicing all equipment at the branch

level.

. Repairing Hp Printers, Dell Printers desktops and servers.

. Reimaging PCs through the network.

. Training end users on new applications and troubleshooting MS office

both by Phone and at user's locations.Executive support at People Bank

Main office.

Contact this candidate