Human Resources Manager

CELESTE BROWN, MBA

***** ******** **** *****: 561-***-**** (Home)

Wellington, FL 33414 407-***-**** (cell)

Email: ***********@*****.***

Human Resources

Building Corporate Value and ROI through People and Processes

Business oriented professional, strong analytical and communication skills

with many years of successfully delivering human resources, payroll process

improvement and leave of absence processes. Skilled in building cooperative

working relationships, drive productivity, support change management

initiatives, and motivate others to continuously deliver superior

performance results. Hold solid credentials, including a MBA in Business

Management and a BA in Business Administration with specializations in

Human Resources and Marketing.

Highlights of Qualifications

Advanced user in SAP, ADP, PeopleSoft, Microsoft, Excel and Word

Smart; experienced, results driven; excellent problem solving skills with

the ability to draw intelligent and insightful conclusions and implement

system-wide plans for improved performance.

A high performer, motivated to achieve exceptional results with a track

record of personal accountability and an ability to influence others and

make things happen across organizational lines.

Credentials

Masters Business Management

University of Phoenix

Phoenix, AZ - March 2009

BA in Business Administration

With specializations in Human Resources and Marketing

University of Phoenix

Phoenix, AZ - June 2007

Career Progression

Short Term Disability Case Manager, Aon Hewitt- Orlando, FL

January 2014 - Current

The STD LOA Case Manager manages all cases from clients' employees,

employee's family member, managers and HR Professionals.

HR Manager Customer Support and Benefits, Amtrak-Wilmington, DE June

2013- February 2014

Manage daily operations and executed benefits, compensation, recruiting and

recruitment life-cycle transactions.

Manage business partnerships with the Law Department on Human Capital legal

and compliance-related matters.

Administer Background checks

Comcast Communications June 2001 - June 2013

Human Resource Manager, Comcast- Philadelphia, PA

August 2010 - June 2013

Manage daily operations within a centralized Shared Service department

executing transactions for payroll, benefits, compensation, recruiting,

life-cycle transactions and HRIS complex issues.

Recruitment, screen resumes, conduct phone & preliminary interviews

Performance Management -Prepare and provide mid-year and annual performance

reviews for 17 direct reports with HRIS system.

Manage Workers Compensation Consultants to ensure employee advocacy during

the WC claims process.

Partner with all departments to improve the LOA process and reduce leave of

absence days for the organization.

Partner with SMEs and Service Management team to facilitate knowledge

transfer of LOA processes.

Manage the Quality and Recovery team to ensure case escalations are

addressed and resolved

Partner with all departments to improve the Benefits, Payroll and LOA

processes

Responsible for interpretation of policies and procedures to ensure

adherence for organization

Conduct quality monitoring sessions for HR Specialists to increase quality

or productivity

Supporting and implementing key HR initiatives

HR Metrics -Responsible for managing departmental metric percentages for

call center reporting

Payroll Functional Lead, Comcast- Philadelphia, PA

June 2009 -August 2010

Manages daily activities within a large centralized payroll department in

carrying out responsibility for payroll preparation and processing.

Shared Service Center- HR Consultant, Comcast - Philadelphia, PA

June 2008 - June 2009

Manage HR Specialists in an effort to resolve escalated employee issues to

ensure set service level agreements are met.

Shared Service Center-HR Specialist, Comcast - Philadelphia, PA

March 2008 - June 2008

Front line support for all Comcast employees (100K) for HR related

inquiries.

HR Generalist, Comcast- Absecon, NJ

February 2006 - March 2008

Administer the day to day operations of all human resource functions and

duties for union employees. Responsible for the following functional areas:

departmental development, employee relations, training and development,

benefits, compensation and employment.

Responsible for the maintenance of all official employee personnel files to

meet federal, state and local requirements as well as maintenance of other

necessary Human Resources forms, reports and records Managed LOA and WC

claims for union employees

Coordinated recruitment activity to include corresponding with recruitment

sources, posting positions to relevant websites, searching resume database

and screening/pre-interviewing applicants.

Coordinated compensation and performance management programs in accordance

to union contract.

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