Resolution Specialist

Shani R. Bass

**** ******* **. *** ***

Huntsville, Al, 35805

c] 256-***-****

e] ***********@*****.***

l] www.linkedin.com/in/shanibass

OBJECTIVE

An entry-level position at a growing company

EDUCATION AND HONORS

Alabama A&M University Normal, AL

B.S, Biology May 2013

GPA: 3.23

Dean’s List 2008 - 2013

WORK EXPERIENCE

UnitedHealthcare West, Huntsville, AL

October 2014 - Present

Resolution Specialist

Handle a high volume of inbound calls from Medical Providers, performing excellent customer service, on assisting them with medical coverage of patients

Huntsville Hospital, Huntsville, AL

April 2013 - October 2014

Central Processing Tech

Provides technical support to the lab by receiving/processing requisitions/specimens and performing specified lab tests according to standard operating procedures. Responds to phone requests and enters lab test data into computer.

Victoria’s Secret, Huntsville, AL April 2012 - June 2013

Sales Associate

Assist customers with fitting and purchase of merchandise

• Cashier duties

• Process inventory

• Keep a clean work area

• Received promotion during holiday season as

Temporary Cash Wrap Lead

•Manage cashier training

•Manage all Associates working at cash register

•Process returns/exchanges

•Open and close cash registers

•Make deposits

PacSun, Newport News, VA 08/2007- 12/2010

Crew Member/ Cashier/ Sales Associate

• Assisted customers and Kept a clean workplace

•Processed inventory

TJ MAXX, Newport News, VA 10/2006 - 02/2007

Crew Member/ Sales Associate/ Cashier

•Assisted customers and kept a clean workplace

COMMUNITY SERVICE

Richard Showers Recreation Center

-

Supervised children

-

Mentor

PEEP Center (Warwick Early Childhood Center)

Supervised, played with, and interacted with groups of children

FBLA

-

Fundraisers, banquets, etc.

DECA

-

Fundraisers and public speaking

ACTIVITIES

Women in Progress 2004 - 2014

Pre- Professionals Club 2008 - 2013

Track and Field 2009 - 2010

COMPUTER EXPERIENCE

Languages: HTML, Visual Basic, C++

Software: Word, PowerPoint, Excel, Spreadsheet

References available upon request

Contact this candidate